Chief/Bauer Service Experts

Leonard P 

on BBB

2 years ago

This company was asked to fix an air conditioning problem, and instead tried to sell my daughter a $20,000 contract (Yes, twenty thousand.) PS: For an additional $5,000, they could also replace the water heater, which they said would eventually go bad.They "offer" money back guarantee, but it is impossible to get either the local branch nor corporate to tell us how to get the money back. (On their 11 page form, they write that we should send them a telegram. YES, a telegram.) And speaking of their form, the "salesman" claime... read more

Leonard P 

on BBB

2 years ago

This company was asked to fix an air conditioning problem, and instead tried to sell my daughter a $20,000 contract (Yes, twenty thousand.) PS: For an additional $5,000, they could also replace the water heater, which they said would eventually go bad.They "offer" money back guarantee, but it is impossible to get either the local branch nor corporate to tell us how to get the money back. (On their 11 page form, they write that we should send them a telegram. YES, a telegram.) And speaking of their form, the "salesman" claime... read more

Leonard P 

on BBB

2 years ago

This company was asked to fix an air conditioning problem, and instead tried to sell my daughter a $20,000 contract (Yes, twenty thousand.) PS: For an additional $5,000, they could also replace the water heater, which they said would eventually go bad.They "offer" money back guarantee, but it is impossible to get either the local branch nor corporate to tell us how to get the money back. (On their 11 page form, they write that we should send them a telegram. YES, a telegram.) And speaking of their form, the "salesman" claime... read more

Sharon M 

on BBB

2 years ago

I complained about this company and they have contacted me and rectified the situation. Great customer service 

Sharon M 

on BBB

2 years ago

I complained about this company and they have contacted me and rectified the situation. Great customer service 

Sharon M 

on BBB

2 years ago

I complained about this company and they have contacted me and rectified the situation. Great customer service 

Sharon M 

on BBB

2 years ago

I complained about this company and they have contacted me and rectified the situation. Great customer service 

Sharon M 

on BBB

2 years ago

I complained about this company and they have contacted me and rectified the situation. Great customer service 

Eugenie M 

on BBB

2 years ago

I called Airco when my unit went out, but when I recieved my bill, it was sent from ****** HVAC. After looking further into this I was told that ****** bought out Airco. If I had known this, I never would have called without doing some research.I was charged $884.00 for a fan motor ($129 from Lenox) with a Skill Level of 2! Definitely inching towards the **** category.I noticed that many of the positive reviews are from '17 & '18. I am wondering if that was before ****** bought it?