Chief/Bauer Service Experts

Caroline D 

on BBB

3 years ago

Ordered new filters for a HEPA system that is attached to my furnace. Received a call from the office a day or two before the appointment asking whether I would be fitting the filters myself. I pay an annual fee to be on a service plan with them (and you know you pay a mark up on parts), so this seemed very odd. The reason for the call became apparent when the technician arrived. He clearly had no training. There was an annual filter kit with two small 2 charcoal filters, one O-ring and a filter that fits like a sleeve over ... read more

Lawrence A 

on BBB

3 years ago

The tech was on time , professional, and knew what he was doing! I couldn`t ask for more!! 

Judy C 

on BBB

3 years ago

I signed an air conditioning maintenance agreement on 10/20/19 in the amount of $144/per year. This would cover 2 maintenance service calls per year. The salesman told me I could pay $12.00 per month instead of paying the $144 up front and I signed the contract. Due to Covid, no one came out during 2020 for the service calls. Finally, when I called, someone came for a service call on 10/4/21. In the meantime, the $12.00 was being deducted from my bank account since Oct. 2019. When I signed the contract, it was not explained ... read more

Neil & Andrea 

on BBB

3 years ago

We have an older character home and have used Winnipeg supply for over 6 years now with no complaints! Our experience has always been positive and we have a number of neighbours that use them too. (We have ductless air conditioners and boilers /rad heat) Easy to schedule service, always on time, and very professional. They have helped save us money when repairing the ductless air conditioners that were put in by another company. We just are happy with their reliability. 

Jennifer D 

on BBB

3 years ago

They came to my house on two different occasions both times not fixing the problem and also using parts that where not meant for plumbing they used gas parts on my plumbing lines ( black steel Tee) which is a big no-no had to call another company to come out and fix what they had done after them coming to my house two times I didn't trust them to come back for third time. 

Lyndsey W 

on BBB

3 years ago

Terrible customer service, I have been waiting since June for a replacement part for my bath tub. Was told they couldn't get the part due to it being on back order, then that they were overworked and now that they tried to call and cannot get the part at all. VERY POOR customer service and blatant lies. Kyle, is probably the biggest liar there. DO NOT recommend! 

Heather S 

on BBB

3 years ago

This company is all about high pressure sales for services you don?t need or can be done for much less. I got suckered into a maintenance package and dreaded every single visit, knowing they would always find a major problem…that wasn?t actually a major problem. I know because I would always get a second opinion?fortunately in the process I found an honest and reasonable person to do the few repairs that were actually needed. My life was so busy the last few years that it was too much work to try to fight to get my maintenan... read more

Julia V 

on BBB

3 years ago

Wish we had read reviews more carefully. We had a great experience with the tech who came to routinely service our HVAC, but we also had requested they come flush our water heater. That's where the problems started. 1) we were not advised that it would be two separate techs (and therefore two fees) to do both, nor was it listed anywhere on their appointment form nor during our scheduling call. 2) the water heater tech took one look at our tank, googled the make and what the numbers meant, declared it out of warranty and ther... read more

JO G 

on BBB

3 years ago

Company didn't get a permit to complete work and now we're held responsible by Albany Building inspections in getting permit for water tank that was done in May 2021