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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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Extremely disappointed with their sales personnel. I bought, I thought an air conditioner, new duct work, Iv lights for mold reduction and a water heater all in the month of July. They suggested I buy the equipment through their advantage plan with no interest. They told me what I was signing and did so. Never did they tell me I was signing a lease plan until I received written contracts. You will NEVER own the equipment and should you sell your house the new residents would continue to pay the plan. Never was I told this wa... read more
Business response:
We are committed to providing each and every customer with a positive experience and are proud of our track record in offering high-quality service. We apologize for this experience and hope youll reach out to us at ******************************************************************************* with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
Extremely disappointed with their sales personnel. I bought, I thought an air conditioner, new duct work, Iv lights for mold reduction and a water heater all in the month of July. They suggested I buy the equipment through their advantage plan with no interest. They told me what I was signing and did so. Never did they tell me I was signing a lease plan until I received written contracts. You will NEVER own the equipment and should you sell your house the new residents would continue to pay the plan. Never was I told this wa... read more
Extremely disappointed with their sales personnel. I bought, I thought an air conditioner, new duct work, Iv lights for mold reduction and a water heater all in the month of July. They suggested I buy the equipment through their advantage plan with no interest. They told me what I was signing and did so. Never did they tell me I was signing a lease plan until I received written contracts. You will NEVER own the equipment and should you sell your house the new residents would continue to pay the plan. Never was I told this wa... read more
Business response:
We are committed to providing each and every customer with a positive experience and are proud of our track record in offering high-quality service. We apologize for this experience and hope youll reach out to us at ******************************************************************************* with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
Extremely disappointed with their sales personnel. I bought, I thought an air conditioner, new duct work, Iv lights for mold reduction and a water heater all in the month of July. They suggested I buy the equipment through their advantage plan with no interest. They told me what I was signing and did so. Never did they tell me I was signing a lease plan until I received written contracts. You will NEVER own the equipment and should you sell your house the new residents would continue to pay the plan. Never was I told this wa... read more
Been with *********************** in *************** for years. Always been satisfied by their professionalism and honesty.
Business response:
We're proud to be your trusted HVAC provider!
My sister signed a contract, and two days later she was diagnosed with stage 4 cancer. She died within three months. The company demanded just over $34,000 to "terminate" the contract so I could sell the home. This included over $8000 in "lease fees". Basically, they required that the estate pay for 10 years of service that they would not have to provide. They filed a CCR(?) lein against the property impeding the sale even though I offered to pay for the equipment, nor did I get credit for nearly $5000 in fees I'd paid in go... read more
Business response:
Our deepest condolences on the loss of your sister. We would like to look into your complaint. Please contact us at ******************************************************************************* with the full name on the account, address, a good call back number, and we will follow up with you. Thank you.
I just had my AC and furnace inspected and serviced. I found the service rep to be on time, courteous, professional and knowledgeable.
I just had my AC and furnace inspected and serviced. I found the service rep to be on time, courteous, professional and knowledgeable.
Business response:
Thank you for your positive comments about our team of service experts!
My sister signed a contract, and two days later she was diagnosed with stage 4 cancer. She died within three months. The company demanded just over $34,000 to "terminate" the contract so I could sell the home. This included over $8000 in "lease fees". Basically, they required that the estate pay for 10 years of service that they would not have to provide. They filed a CCR(?) lein against the property impeding the sale even though I offered to pay for the equipment, nor did I get credit for nearly $5000 in fees I'd paid in go... read more
Business response:
Our deepest condolences on the loss of your sister. We would like to look into your complaint. Please contact us at ******************************************************************************* with the full name on the account, address, a good call back number, and we will follow up with you. Thank you.
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.2 star rating with 2,011 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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