Chief/Bauer Service Experts

Gary W 

on BBB

2 years ago

Kelly and Michael are really great helping customers on the phone. They really care about their customers, and make every effort to get your situation solved. Thanks for great customer service!!! 

Richard R 

on BBB

2 years ago

This company sent a plumber to replace a fill valve in one of my toilets. The most expensive fill valve I could find at Home Depot is around $27. The Pink Plumber, however, wanted to charge me $380 to replace this valve. Yes, seriously. I complained, so the plumber suddenly realized he could do the job for "only $270." I had received quotes of $150 from local plumbers, but they couldn't come out on the same day. If you want to be charged $380 to replace a $27 fill valve, then this is a business that will certainly gauge you.... read more

Joanne K 

on BBB

2 years ago

I have two A/C units, one old (upstairs that I rarely use) and one new. It was recommended that I install a UV light, so I agreed, but just on the new unit. The next time they came out for maintenance, they recommended that I get the UV light on my new unit. I told them it was already installed and they told me the UV light was installed on my old unit (again, I almost never use that unit because it's the upstairs unit and no one lives up there). The technician (Russell) said they could probably help me out by getting me a U... read more

Nicholas D 

on BBB

2 years ago

I contacted ********* Services to come and look at my non-working HVAC unit. I was told the cost to come out and diagnose the system would be $99 and they would be there between 6 and 8pm that day. No one showed or called. The next morning I called and was told a tech would be out that afternoon. Two men showed up around noon. They looked at the system and handed me a bill for $195. They told me that $99 was the "trip fee" and that there was a $96 diagnosis fee. I told them what the rep on the phone told me . They said that ... read more

Suzanne M 

on BBB

2 years ago

I didn't want to leave a star rating but could not submit without it. Sunday, November 6th, 2022 Our main sewer line was plugged and so my husband looked up and called Rollin ******. Don't if you value your home. They were unprofessional from the moment they arrived until today. They got their line stuck in our drain. They attempted to remove it for a day and a half. They were going to tie a come along to a tree about 100 ft from the drain to remove it without discussing with me. While the manager disappeared to buy a come a... read more

Karen M 

on BBB

2 years ago

got a "check up" on the furnace/air unit, by Scott C***** and Luis, they were very friendly, courteous and professional, wouldn't mind having them back for the next one. 

Woodrow C 

on BBB

2 years ago

This is the best AC company I ever did business with. They have Excellent Technicians who are pleasant to work with. 

Abu S 

on BBB

2 years ago

On 12/19/22, my air conditioning unit quit working. Since meteorologists were predicting a winter storm, I became concerned because my wife is sick, and I did not want her to be without heat. I called Calverley because I was familiar with them. In 2004, they installed a 3 Ton Lennox unit in my previous house. Currently, they inspect and service my units, and they recently installed an air purification unit in my house. So, I assumed they would treat me fairly since I was a loyal customer. Two technicians tested the unit on 1... read more

Shyla N 

on BBB

2 years ago

Since Service Experts took over D&K in Belleville, my service has not been good. Call Centre Sraff and technicians have been lovely, but the organisation of this company itself seems to impact the overall customer service experience. I have a new AC unit on a monthly plan, which stopped working mid-summer. I had a technician come, report the issue, and explained a part would be ordered and they would return to fix. Another technician came a week or so later - we were told this was for the repair. The technician showed and sa... read more