Chief/Bauer Service Experts

Ron G 

on BBB

2 years ago

Been a customer for some 7 years in Centerville and Troy and have never had a issue with any thing Service Experts has done for us. 

Stephanie D 

on BBB

2 years ago

Do not hire this company! I only gave them 1 star because it was mandatory in order to submit the complaint. I give them 2 thumbs down! They installed a hot water heater and AC unit in my mother’s condo in FL and tricked her into leasing the equipment which costs her $235 per month, which includes servicing the equipment once per year (as my mom is a snowbird and only goes to FL for 3 months per year. I called them to cancel the contract and they told me that I would have to pay $15,676 in order to cancel because the equip... read more

Janice A 

on BBB

2 years ago

I called in a furnace not working and within 5 hrs the service man Jamil was on site and replaced the thermal couple and the furnace was back up and running in no time. Jamil then did a thorough safety check on furnace. I was very pleased with his excellent customer service. 

Gerard P 

on BBB

2 years ago

I had a tuneup appointment scheduled with Eveready Service Experts on February 22, 2023. I was scheduled for a window of 2-4PM. At 5:14PM, two vehicles showed up to my house. One was the technician and the other was Matt who was dressed in khakis and a polo looking just like a salesman. Matt stayed with me while the technician started to get ready to work. Matt began with looking at my tankless water heater and ultimately said that the home builder wasn't a great company and use stainless steel where they shouldn't and that ... read more

Mercedes R 

on BBB

2 years ago

We have been Advantage Plan members for almost 3 years and we couldn’t ask for better service. The employees are incredibly helpful and kind, and it has never been more than a 3 day wait when I’ve called for an appointment. The value we have seen in having the Advantage Plan cannot be overstated. It has saved us hundreds of dollars and gives us peace of mind about our unit. We are very happy ***************** customers. 

Peter O 

on BBB

2 years ago

Gene and Nick, did an absolutely outstanding job, installing a new A/C system and hot water heater. They explained what they were doing, when asked questions. Following the installation, they showed what they had done and what they had done to improve the installation. They were very respectful of our property and thoroughly cleaned up all areas where they had worked. Could not recommend them highly enough. When combined with their leasing program, this made the cost of this installation viable. *************** 

Ellen C 

on BBB

2 years ago

I purchased a contract with Service Experts for a AC and water heater. Total about $25,000. 10 year contract. They put in the AC and shortly thereafter got a water leak on my ceiling bathroom. I was told it would be repaired. The day before got a call from ********* which Service Experts hired that the repair was $1200. $600 for the ceiling and $600 for the walls. Their responsibility was only for the ceiling. Ridiculous. Back and forth I could not stand it any longer agreed on credit of $212 monthly charge for heater and AC... read more

Clifton W 

on BBB

2 years ago

We have been using Neal H***** for 13 years ever since they installed our heater and AC. This winter checkup was not what we were expecting from the start. They were aware that we are planning to sell our house soon and two people showed up for the checkup. A technician and a salesperson. Why in the world would a sales person show up for an annual checkup? The reason became obvious when we received the checkup review. The report said we had an Inducer motor going bad and an unsafe secondary heat exchanger. They told us the ... read more

Deborah J 

on BBB

2 years ago

I was sold a whole house heating and air system by unscrupulous business practices. The fast talking salesman had us sign a tablet. He refused to furnish a paper copy to read before signing. We were denied access to Federal Consumer Leasing Act. We were tricked into a lease agreement that we would never have signed. He installed our system before we had paperwork in hand stating our rights to cancel. I want to be released from this agreement. I want them to take back their equipment.