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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Chief/Bauer Service Experts has been serving the Champaign area for 60 years providing heating, air conditioning, and indoor air quality services.
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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I wish I could leave a 0. I am so upset. First of all, they came to do a regular maintenance and replaced a capacitor that didn't even need changing. So a $79 maintenance job cost over $400. Then the ** didn't even work after that. I called them and they sent someone else out and he said that the compressor coil was bad and needed to be replaced, giving me a $2300 estimate without the price of the part. Apparently, their so-called technicians are paid on commission so they will do anything they can to rip you off. So I call ... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ******************************************************************************* with your full name on the account, address,and phone number, and we will follow up with you. Thank you.
I had a scheduled appointment with this second rate service on 06/05/2023. This appointment was made using the online portal and there was two times listed from which the company would chose the actual time. My condo is under reconstruction due the roof caving in and the units being flooded. I sat here for 4.5 hours awaiting the arrival of the so-called expert and no one showed up. Then I find a voice Mail message that the appointment was being canceled because they could not get in touch with me. They did not need to get in... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ******************************************************************************* with your full name on the account, address and phone number and we will follow up with you.
Awful installation of the air conditioning unit. If I didn't have the advantage plan, it would cost me an arm and a leg for all the service calls to repair and correct the botched job. Been having issues since September of 2022. Still not resolved. Run the other way. They bought out Comfort Heating and Air conditioning.
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ******************************************************************************* with your full name on the account, address and phone number and we will follow up with you.
Have been very satisfied with ************ The techs are always so friendly, thorough & provide excellent customer **********************!
Business response:
Thank you for your continued trust in our services!
Started an annal service and It is now the end of May 2023 with no resolve to tech created repair needs
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
Air Engineers completed my rice a year Service today. Their technician ************************* arrived on time and performed the service .Great attitude!
Business response:
We appreciate your business and look forward to our continued relationship!
Greetings ************* *************** came out to my home on Saturday March 20th to go over prices and systems I told him I'm not trying to lease or spend over $12,000 after going over several options he said I got one for $12,000 lifetime warranty with free service calls a referral fee of a $1000 because your current customer referred me and $300 plus a rebate up to $2500 ************* because this particular unit was eligible for a rebate when I received the advantage paperwork Fri May 26 it read $23,000 and a lease not ... read more
Business response:
We believe we have resolved your concerns. If you require further help, please contact us at ******************************************************************************* with your full name on the account, address and phone number and we will follow up with you.
we have been with *************************** service experts' for 33years ,never had a complaint The service technicians are always on time and take great pride in the work . thank you so much!
Business response:
We have truly appreciated your business over the years and thank you for being such a loyal customer!
The scheduling of services are very easy and timely. The technicians are very professional, polite and knowledgeable.Pricing is reasonable and workmanship is great.
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.1 star rating with 1,751 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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