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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Chief/Bauer Service Experts has been serving the Champaign area for 60 years providing heating, air conditioning, and indoor air quality services.
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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The work that the company performs is fine. However, if you have a billing dispute don't expect to speak with anyone that will be able to resolve the issue. I was told multiple times that my account was cleared only to have additional invoices appear until finally the issue was turned over to the collections agency. In speaking with the customer service agent, I have been told repeatedly that someone would give me a callback. No one ever has called me back. After four months, I'm still waiting for this issue to be resolved.
Business response:
Please reach out to us at ***************@ServiceExperts.com and include the full name on the account, your address, and a phone number where we can reach you to address your concerns.
We have a service contract and have been happy with their work. However, we told them that last year we had a leak in the air conditioner so when the service tech came out, so did a salesperson. We were told that we had so little freon left that it did not register. There was also a short in the air conditioner wiring which was fixed. Before they left, our furnace was not putting out heat and we had to tell them 3 times before they checked it and got it working. We were also told that our furnace was 22 years old so they wan... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
The twice-a-year service is a real value for the money and reduces the chance of some unpleasant surprises. My home is 67 years old so installation of a unit in the crawl space under the house was a real challenge. Because of this, for the past 9 years I have requested the same technician to do the semi-annual check-up. I can't tell you how pleased I have been that the same technician has done the work. In this day and age, people change job frequently and I find it remarkable (and reassuring) same knowledgeable person, fami... read more
Business response:
We appreciate your business and are pleased to hear that our technician continues to provide you with the top notch service that you need!
Good efficient job especially during covid-19 pandemic .Install of a water heater was relatively quick and clean up was great
Business response:
Thank you for taking the time to mention your satisfaction with our services!
Excellent service and outstanding work! Andrew **** and his team of experts did an amazing job with the difficult task of removing the old unit from a crawl space under my home and installing the new system. Unforeseen obstacles were encountered in my older home, and the issues were addressed quickly and with utmost courtesy. I am very pleased that I choose Neal Harris!
Business response:
******, we do our best to provide every customer with superior service and it is always nice to hear positive feedback!
Once again, the company has outdone itself! We had the pleasure of Ron visiting us again for routine maintenance, and we look forward to Freschi taking care of our units as long as we live in their service are.
Business response:
****, we appreciate the opportunity to provide ongoing service to maintain your system's integrity all year long!
Just had a new lennox furnace system installed today....Outstanding job....I've been using them for 20 years now for all my heating issues and they have consistently done a great job.
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience! Thank you for your continued trust in our services!
Great staff! Timely, professional, and helpful! Answered all my questions and fixed the problem! Highly recommend!
Business response:
****, we strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
I really thought I could trust them - how could I be so wrong? A few days ago I had an appointment to have the air conditioner and furnace serviced but the plumber showed up first (I had no idea he was coming to service my tankless water heater). Somehow he turned on my shower and told me I had a leak, but when I showed him the replacement part the Moen gives fre, he didn't want to change it. Of course it was a scam, it wasn't really leaking. He did service the water heater (I guess). Then he went all over my house and start... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.2 star rating with 1,835 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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