Casteel Heating, Cooling, Plumbing & Electrical

Vernon R T 

on BBB

5 years ago

We had a new A/C unit installed by Casteel and have had great response and service. They have gone to great extremes to take good care of us. We would highly recommend them to any one looking for a good product and great service. 

Joseph G 

on BBB

5 years ago

The technician was on time, professional and courteous; he took his time to check each of our systems, despite darkness and rain falling by the end of his stay. The only thing that annoyed me was the very first thing he said when I took him to the basement and showed him our furnace was that we needed to upgrade our installation (installed by their subsidiary 16 months ago) for a not insubstantial sum...wasn't sure if I was then dealing with a maintenance technician or a salesman. To be fair, he got to work right away and di... read more

Beatrice H 

on BBB

5 years ago

We have used Casteel for servicing and recently , replacing one of our heating and air conditioning units. We were pleased with the gentleman who came to our house to advise and sell us the unit, then equally pleased with the crew that installed them. They were professional and totally cleaned up everything and everywhere they had to go. A few months later I called them again, this time to install a ground wire for installing Cable TV, our house is old, so some things unfortunately are out of code. This was one of them. Agai... read more

Willie G 

on BBB

5 years ago

the service and installation was great. the tech's new what they were doing and the job was completed in 3 hours when i thought it would take all day. good job 

Rachel W 

on BBB

5 years ago

AWESOME!!!! 

David L 

on BBB

5 years ago

I highly recommend Casteel for heating and air. They are a very professional company with great technicians. They always send a text message with a picture of the technician before arriving at your home so you will know who to expect. Great and thorough service. 

Bonnie S 

on BBB

5 years ago

Casteel bought out my previous Heating/AC company, and I'm very pleased thus far with the service and professionalism of the staff. All good! 

Leslie O 

on BBB

5 years ago

First of all I was not pleased with the answering of the phone by a machine and the long wait to be connected with a live person. The salesman was rather pushy and just kept up until we finally purchased. So far the equipment is working fine and I sincerely hope it continues to do so for many years. We were told we would get a rebate from the gas co. and now they tell us we did not purchase the equipment that qualifies for the rebate. We really wanted a Lennox product so that is why we went with Casteel. Every time I call th... read more

Jay W 

on BBB

5 years ago

We found the knowledge level was inconsistent from the first tech we had this year to the last one. Tim was great and very honest. If we didn't need something, he said so. He also suggested ways we could save money and didn't charge is for one service call. Of course that means we will call Casteel again and again. Their prices are not the lowest but the work they do is very good.