CarMax

Wendy B 

on BBB

5 years ago

I visited the Winston-Salem store on 6/27/2020 to look at some vehicles. Upon entering the business, I was told that I needed to wear a mask by the "greeter" at the front desk. I told her that I have an exemption for wearing a mask. A nearby salesman told the greeter that it would be OK. She then asked me if I had a copy of my insurance policy to show that I have full coverage insurance. I told her that I have an insurance card in my glove box. She then told me that I needed a copy of my policy to show I had full coverage. I... read more

Kim s 

on BBB

5 years ago

I purchased my **** ****about 2 1/2 years ago from this location in Waukesha WI. When i purchased it the sales person was great and helpful and that is where it stopped. I have complained numerous times about steam rising from the engine compartment. They were never ever able to "replicate" it. Eventually, after 2 years and the extended warranty ended they realized that the heater core needed to be replaced. I was furious. They fixed it and I paid *** out of pocket. Just before Covid started closing business my engine was st... read more

Priscilla 

on BBB

5 years ago

Crooks, Beware. They will sell you a vehicle for half what it is worth. Purchased a Vehicle in January for ***, five months later, value of vehicle **** and a different dealership informed and confirmed on their end, I was definitely played and was taken for a fool. I WILL NEVER RECOMMEND THIS COMPANY, EVER. Horrible experience and The Managers are as cold as Ice and do not have time for customers concerns, PERIOD!!! Leaving in Gods hands. 

Patricia G 

on BBB

5 years ago

This is in regard to a **** **** **, Stock #********, VIN# *****************that I found at the CarMax in ******** *******. I placed a 7-day hold on this car (per Car Max's policy) and was working with a salesperson. The hold was confirmed by CarMax email and in my CarMax online account, which confirmed the reservation and the test drive appointment. But the "call center" for CarMax stepped in without our knowledge and canceled the hold the next day to allow another buyer working with the ******store to jump in. The car was ... read more

scott D 

on BBB

5 years ago

I have a **** ******* ***that I purchased used from Carmax in Roseville, CA since I received the car it has been giving me trouble with the convertible, the small rear windows do not close every time and this fail almost 98% of the time and you have to open the top and try closing about 5 times for this to work(I am sure over the long run this will burn the motor ). This should NOT be a process after you spend ***on a car. I purchased extended coverage about $**** and they fixed the issue twice but now it happened again only... read more

Julie S 

on BBB

5 years ago

So for the second time I’m in my life I’m in Carmax super experience everyone at this location is friendly knowledgeable and I felt very comfortable doing business here...Matthew V**** took great care of me he answered all my questions and walked me through the whole process I’m super happy with the deal and wouldn’t hesitate to do business with him and Carmax again in the future... 

Michelle P 

on BBB

5 years ago

Buyer BEWARE! I wish I would have checked these reviews before purchasing. I purchased a car 10 MONTHS AGO. Car locked up on me day 3..Towed to carmax kept car for 2 weeks,after showing numerous pictures of my dashboard lit up..Car breaks down Again 3 mths later, pictures taken car Towed again, received car back after week, cannot find solution. Car breaks down yet again 3 weeks later, now they want to appraise my car and tell me come pick out another...I cant make this up! I pick out a car on Saturday, go pay for it Sunday,... read more

Ashlee S 

on BBB

5 years ago

HORRIBLE, DISHONEST, RUDE, and LIARS FURIOUS beyond belief. I WILL NEVER recommend your company EVER again nor will I EVER use you!!!! Issues since the day I left the lot and continue to have them! Nothing is ever fixed. Its ALWAYS an excuse. And I am FORCED to use services that I am highly uncomfortable with. I am in TEARS that I am given such ultimatums about car repairs that was PROMISED upon purchase and has NEVER been fixed or was "fixed" incorrectly. I am FED up! Nothing will EVER fix the horrible customer service I CO... read more

John W 

on BBB

5 years ago

During this COVID19 I have asked to defer my April and May monthly installments. After a bit of red tape and making me feel less than human they did it. Now that June is approaching I have asked to extend my deferment until July. I have spoken to at least 4 (Lewis G*****) supervisors and 1 manager (Julie M******). They say that their COVID19 policy is to allow 2 months of deferments and if a 3rd is needed the customer must wait until 60 days from their last payment and make a payment in between. I asked hoe I was to pay the ... read more