CarMax

Melissa S 

on BBB

5 years ago

I have requested assistance starting at week 2 of my $****** purchase. I have not gotten any help from leaving reviews on the site nor have my emails been returned. You guys DO NOT inspect vehicles before you sale them. Every time you fix something there is another issue and out of 2 months I have only been able to drive the car 2 weeks. I have left numerous reviews and have had no assistance. from the front and back brakes the axle the power locks and now shocks and struts!! you don't care about your customers only about lo... read more

Amir B 

on BBB

5 years ago

Hello to whom it may concern, Sunday I purchased what I was led to believe is a **** ********** *** ********. After I drove it home and some inspection today I realized that according to the Vin your company has sold me a base line *** at a HUGE mark up. I have all the documentation from your website and sale papers proving the car was falsely advertised and then sold to me quickly without even a test drive. This is absolutely unacceptable. Not only was this a waste of time, but I missed out on a very good deal at another de... read more

Shasta L 

on BBB

5 years ago

I purchased a car and paid cash. Under the 90 day warranty I had to have some work done. On day 8 of my ownership it went to the shop, it has now been a month PAST that and I haven't gotten my car back. I have called repeatedly and told "next week, this week, in a couple days" . Still nothing and now that I've had it and I'm angry everyone wants to pretend like they have no idea why I would be so mad!!! I was told yesterday that my car would be back by 6p and I was already home ... So we agreed I'd pick it up the next day af... read more

Diana D 

on BBB

5 years ago

In reference to my experience buying a ******** **** *** ******* at ********* **Carmax... Carmax ******** ** **** ******* *** ********* ** *****I contacted Carmax ********regarding the transfer of a ******** **** *** ******* On Sept 1, 2019. I spoke to Wally and stayed in contact with her via text. The vehicle arrived and I test drove it on the 10th of Sept., 2019. Wally was off that day so another associate went with me to test drive it. I turned the radio off and the air down to low so I could hear the engine. Didn't hear ... read more

Jonathan S 

on BBB

5 years ago

I bought a car here in 2018. They "transferred" the tags from my old car in the sense that they physically moved the tags onto the new car and gave me a registration which listed the VIN with those tags. Fast forward to 2019 and my tags are expiring. I go to the *** and they say there are no tags on the car. I show them a picture of the car with tags on the front and back. They don't have a record of those tags. I show them the registration with tag number on it. They say that had been voided. Basically I have been driving w... read more

Terry N 

on BBB

5 years ago

Worst service ever. Sales person became hostile when questioned about usage of car.They kept contradicting usage of car and millage. I will spent my $****** with some other company that can be trusted. 

E C 

on BBB

5 years ago

Bought a vehicle in 2016, it's dead in 2019. The CarMax where I bought it, (Newark, DE) acted like they were going to help ..... never heard from anyone again. Is this what your company is about????? 

Neil 

on BBB

5 years ago

Carmax sold me a car that had open issues, said to repair at a local mechanic, then the manager changed their mind and said they no longer will take care of the bill and dropped me just like that. Absolute worst. 

John K 

on BBB

5 years ago

If you finance with carmax, they will NOT accept principle payments! All payments go to the loan unless you call their central office and REQUEST the payment be applied to the principle. However, you have to make the payment FIRST and when it clears their bank, then they will answer the request. So if you have a 4 year loan, you will have to call for each payment above the monthly loan amount, for the next 4YEARS! Of course none of this is made clear at the time of purchase and is buried in the pile of paperwork.