CarMax

LaCorria H 

on BBB

5 years ago

Sold me a car with a bad wiring problem I returned within the 7 days and they wouldn’t give me another car instead they wasted time working on something unfixable and gave me the car back with the same issue 

Daniel M 

on BBB

5 years ago

This place is a typical car dealership bunch con artists. They sold my grandma a car not even a year ago 10 months to be exact, a **** ****** *****with ***** miles. The car was rigged just to sell, it has been NOTHING but issues, she has paid over $**** in fixing the damages from this junk. Totally and completely took advantage of a senior citizen. She has no note on this vehicle paid in full cash up front, took the car back and they said the salesman Doug S*** has "retired' and no longer works there and there is nothing the... read more

Felipe 

on BBB

5 years ago

CarMax supposedly sold us a "clean title (accident free truck)" back in 2015 and come to find out Dec 2019 when we go to trade it in for a newer truck at CarMax; that it had been in an accident, prior to the date that we had purchased it. Come to find out when we took the truck in to purchase a new one from CarMax it was revealed that the truck had been in an accident in 2014. We informed the sales person and the sales manager that we have all the documentation that was provided via CarMax that the car had been sold as a fre... read more

Cherushi 

on BBB

5 years ago

I bought a car ****from carmax because my last vehicle was totaled. It has been in-and-out of carmax for months, and I have driven it less than 30 days in total. It has been fixed one time involving the same issue at hand. It has also cut off more than ten times. I do not feel safe in this vehicle as it had cut off on me on the interstate coming from Beach and carmax had no idea what the issue was. They cannot get me out of this contract stating they feel confident that the car is fixed because they have had a tech driving i... read more

lisa 

on BBB

5 years ago

This company does not properly check out cars before they sell them and none of the employees follow the company policy. I was sold a car with problems and an employee told me I could buy a warranty up to the 1 year mark and I found out you can't. So now I'm stuck with a car that I am paying on and I have to buy a transmission. 

B. F. 

on BBB

5 years ago

The CarMax auto lot at **** ********* *******in **********, ********, *****, has an odd policy about not locking the doors on the vehicles because the lot has security surveillance cameras and because the sales staff wants the customers to easily inspect each vehicle. The problem affects the manufacturer warranty for each vehicle because the sales staff is not using precautions to protect the vehicle, which violates the manufacturer warranty for the vehicle. And, auto insurance agents could refuse to issue an auto insurance ... read more

Jae H 

on BBB

5 years ago

**********: My salesman/agent made this process SO informative and I felt like a buddy. Greg was was down to Earth, knew true compassion. The facility is clean. The staff is pretty approachable. He described the CarMax Protection Plan is the BEST I've never had been presented. I've purchased over 20 cars, and this is the the best in the industry. BUY it! I purchased the GAP coverage. Unfortunately, my ****** was totaled in 26 days. I hadn't even mailed a payment. CarMax was extremely helpful especially, empathetic and concer... read more

Thomas S 

on BBB

5 years ago

My name is ******. I recently purchased a **** *** ****on December 11, 2019 from CarMax in ***** ****. On Wednesday December 18, 2019. My car over heated and died after driving for approximately 2-3 minutes that morning. I had to call *** and get a tow. CarMax is 23 miles away from my house. and ***only covers up to 7 miles for free. So i had to pay $* a mile for 16 miles to get to CarMax ($***). After arriving. i was told that my insurance does not transfer over for a rental car and that i would have to "figure it out" This... read more

TC 

on BBB

5 years ago

I had arranged for CarMax to ship a car from **********, and when it arrived, my husband and I inspected in closely and found it to be in perfect condition. However, the title had not shipped with the car so ineligible for purchase. Then the nightmare began. After being assured multiple times that the car I was buying and had personally inspected a week ago to find in perfect condition, went ahead I purchased the car in good faith only to be introduced to a car moments later with 2 huge bricks worth of gashes in the front of... read more