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CarMax

3.1

About this business

CarMax is America's #1 used car retailer. Whether you're buying a car or selling your car, we've got you covered. We've been revolutionizing car buying since 1993 with our no-haggle prices, no-pressure shopping experience, and wide selection of vehicles. We stand behind our used cars with a 5-Day Money-Back Guarantee, no questions asked. See your local CarMax for written details. Visit carmax.com to explore more than 40,000 vehicles at our 160+ CarMax locations nationwide. Is your dream car at a CarMax across the country? No... read more

Location details

6450 Pensacola Blvd, West Pensacola, FL, 32505, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 8:00 p.m.
Tue11:00 a.m. to 8:00 p.m.
Wed11:00 a.m. to 8:00 p.m.
Thu11:00 a.m. to 8:00 p.m.
Fri11:00 a.m. to 8:00 p.m.
Sat9:00 a.m. to 7:00 p.m.
Sun12:00 p.m. to 7:00 p.m.
3.11,490 reviews
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Perry T's profile image
Perry T 
5 years ago

I was a repeat customer at CarMax....bought a pickup in 2011, paid it off to term, then helped my daughter purchase a vehicle as a co-borrower. Recently, I opted to pay the account in full before the full term was met. The address on the account was mine, (co-borrower) from the inception of the loan with CarMax Finance. As I was speaking with a representative over the phone, I expressed that I had recently sold a home, and proceeded to update with my new address, expecting CarMax to release the title lien to my new current a... read more

Michael L's profile image
Michael L 
5 years ago

**THIS REVIEW IS FOR THE CAR MAX IN THORNTON, COLORADO ON 104TH AVENUE** I truly wish there was a zero star. They have not only exposed to me their shady tactics, they truly have zero empathy or knowledge in customer service what so ever. I brought my car in with the oil light on (not due for another 4k miles/October) as I had an oil change in May. They promise me a call on Monday that they then lie on Tuesday about having executed a call that never happened. I figured I would give them a courtesy call on Tuesday to show the... read more

Dennis W.'s profile image
Dennis W. 
5 years ago

I doubt they inspect cars before selling them! If you can buy from somewhere else, DO IT! RUN AND DON'T LOOK BACK!!! They crashed one of our cars on the lot, then sold us another that had a RODENT NEST under the hood, LEAKING OIL, electrical problems, etc... I called to make an appointment to get it checked, and they told me it would take at least 10 days to get it in there!!! They truck is less than 2 weeks old (conveniently broke down after the 7 day period) and they expect me to wait that long for things that should have ... read more

J Mac 99's profile image
J Mac 99 
5 years ago

The ******* ****location is horrible... spending money on a car should be straight forward and fun, if that's what you're looking for, you will not find it here. The Sales "specialist" (using that term lightly) have communication skills on par with your average 2nd grader. All of my communication (w/ the three I had to go thru) all insisted on texting because, "it's their preferred method, and they're much more accessible"..... that means half a day at best, a day and a half on average. I had to go through the Customer Servi... read more

Sharon S.'s profile image
Sharon S. 
5 years ago

I brought an **** ** ******* ****from Carmax **********two weeks ago and the car had been to service 11 times. Service had car more than me. The brake light keep coming and was told they sent car to **** to look at. I just picked up the car today after being by here for 8 days from service and I was on my way home and the brake light came back on. Now carmax service saying light wouldn't come on and they drove it 30-40 miles. Why did light come on soon as I pick the car up? I took pictures of light,pads. I feel like carmax d... read more

CARLA W's profile image
CARLA W 
5 years ago

THE WORST CAR BUYING EXPERIENCE EVER AT YOUR ******* *****, *********** **LOCATION. SALESPERSON, RANDY B***. DO NOT BUY FROM CARMAX THEY WILL TAKE YOUR MONEY AND LEAVE YOU STRANDED!! 

David w's profile image
David w 
6 years ago

Bought a car from Carmax in *******,**. I have had nothing but problems. With in 6 months had to have a new transmission, Timing chain redone, Ball joints replaced, new brakes, new headlite, new wipers that flew off the first week. Sent an E-mail to Tom R**** with no response. Talked to the Dealership and all they would do is offer to buy back the car for half of what I paid for it. All I asked was to take it back for what I owed and put me in another car. They are the worst company as far as customer service I've ever dealt... read more

Andrew G.'s profile image
Andrew G. 
6 years ago

Carmax sold my husband a ***** ***and it has a ruff idle and is now missing oil. Took it to *********said that everything is fine and even did the 60000 service. Took it back to service and they refused to acknowledge the problem. They mocked and ignored him. This happened right after the 30 day mark so they will leave you stranded. Don’t buy from them at all 

Rich P's profile image
Rich P 
6 years ago

I purchased my car a year ago and have had nothing but issues with my car. They offer an extended CarMax Care warranty which I took, and I was told I can take my care to ANY CarMax for repair to save $** on the deductible, and I would like to point out this just isn't true. Also, their CarMax Care is actually not through CarMax, the extended warranty is a third party company! I moved from ** to **in the last year. The location I purchased the vehicle at is ***** ****** **and the closest CarMax to me now is **** ** ******** *... read more

Frequently asked questions about CarMax

How is CarMax rated?

CarMax has a 3.1 star rating with 1,490 reviews. 

When is CarMax open?

CarMax is closed now. It will open at 11:00 a.m. 

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