CarMax

Christopher M 

on BBB

3 years ago

They stole from me. They cancelled the check they wrote to me and refused to let me clear it up. When I spoke to the business department manager he told me to * ***. Their uncleared check cost me $***** in bounce fees. 

Michael B 

on BBB

3 years ago

BUYER BEWARE!!!! I would give a negative stars if it allowed me to do so. CarMax is CRIMINAL after what they have put us through. We shipped a vehicle from Danvers, MA to Denver, CO, and, despite my best efforts to make sure that the vehicle was in good working order (confirmed by CarMax through their 'quality inspection process' on multiple occasions), the car showed up with damage beyond comprehension. I initially escalated to Casey Z****** who provided zero assistance. I then brought my complaint to the Customer Care team... read more

Christopher P 

on BBB

3 years ago

They are liars and DON'T follow through with what they say. Stayed on the phone on 04-11-2022 for 2 or more hours to get a truck I picked out and to be put on hold. They hit my credit report 3 different times to purchase the truck and told me to wait for a call from her the next day at 1:00 pm and had a different woman call me to tell me the news of what happened. They turned around and put on hold to sell to someone else for the truck that i was already approved the loan for. They are terrible people to deal with over the p... read more

Leroy H 

on BBB

3 years ago

I was asked by a sales person to show him my bank account personal information. He was asked to obtain this information by his manager. Not sure, but if someone brings a certified check from a federally accredited bank.,To have their check questioned and too ask to see/prove where my money comes from. Anyone ever ask you where you got your money from? I worked for over 38 years. I saved, I invested wisely. Yes, just let me say I worked extremely hard for my money. But to be asked to prove how much money is in my personal che... read more

Charlotte S 

on BBB

3 years ago

I returned a vehicle under their 30 day return policy. I was given a draft for my down payment. It said to call to make sure it would clear if deposited. I was told it was ok and 5 days later the draft bounced causing a mess with my bank account. I was told that someone in their office neglected to finalize something. I was not happy. 

Steve D 

on BBB

3 years ago

CarMax extended warranty rip off!! This really pisses me off!! My daughter-in-law purchased a **** ******she's only put 5,000 miles on it ( 60,000 Total ) but the extended warranty does not cover wearable parts!!! now her clutch is going out CarMax told her it's a wearable part not covered under extended warranty!! I build engines for a living everything in a motor and transmission is wearable that is why I am an engine rebuilder duh I have had numerous clients complaining about the underhanded shady encounters they've had w... read more

John W 

on BBB

3 years ago

Upon arrival with my online offer in place, I had an appointment to sell my car. After waiting a half hour, they came back with a much lower offer than my online offer. Upon reviewing the new offer they said I did not have a few key things on my vehicle that were on the online offer, which I did have and they went back outside to my vehicle to verify. After another half hour they updated my offer but not as much as the online offer still. Very disappointed in the lack of knowledge the team at the naperville store had. I’ve n... read more

Greg J 

on BBB

3 years ago

BEWARE! ******** auto/accident report is not accurate when given with the sale of the car. I bought a ******** **** *****from the Roseville branch. At the time of the sale, I was given an accident report from ******** that showed 0 accidents. A couple of months after buying this car, I didn't feel right about it, so I pulled up a ****** report. Sure enough, there was a moderate accident to this car. The front, left and rear had been damaged. I brought this to the attention of Rob R** one of the salesmen there to forward to h... read more

Kirstain H. 

on BBB

3 years ago

Hi everyone!! I’m a new car buyer me and my wife bought a beautiful **** ******* *******from the car max in Jacksonville North Carolina. When me and my wife bought the car I was also trading in a car.I had progressive insurance and because I was a new car buyer I did not know that the insurance would cover the 30 days before you had to switch it over, so I canceled my policy with progressive on my used car that I was trading in. The guy that was helping us was new and didn’t know what he was doing, he would get up every five... read more