CarMax

Homayoun M 

on BBB

2 years ago

bought a car from them and service contract and warranty for ****** miles ************* coming up called to schedule a service was put on hold for ******************************************* called again ************************************************************************************************************************ service department was put on answering machine , left message no return call sent email via their app no response how do you schedule a service if you spend all options and over 1.5 hours not get to a sch... read more

Danielle S 

on BBB

2 years ago

MUST READ BEFORE YOU SHOP HERE!!!!!!UNSafe VEHICLES READ THIS!!!WORST car dealership ever!!!!! They don't honor there Warrnty. I have text before buying the vehicle to put gap insurance on it and the salesman didn't. Now have no vehicle and owe. They won't fix it and they did the safety inspection was in my 90 day warranty. When the passager side arm control came off. Wasn't able to steer or break lucky it was a red light during 5 o'clock traffic. Went sliding through it barely clipped some one bumper and could have died. Th... read more

Richard Y 

on BBB

2 years ago

I do not know where to begin with the Midlothian Location. What a horrible experience. First, I started my buying process online and was completely approved. I paid the $99 to have the car shipped from ************** location to Midlothian- HUGE MISTAKE. These knuckleheads at the Midlothian location tried to fool me into re-applying for the car which I was already approved for. Because I worked out ALL of my documentation with an online agent / sales person, they were trying to get me to re-apply for the car again so they co... read more

Terrell W 

on BBB

2 years ago

Car is a lemon and the dealership didnt disclose the major work done prior to selling the car. Within the first month the axle had to be replaced and the brake stat had problems. This purchase occurred when you only had 7 days to break the contract. My car has been in their care for 4-8 months at a time. Once they told me the car was out for repair and I was in their parking garage taking pictures of my car just sitting there. Now the engine needs repaired and it took them months to tell me the problem. I was told that the e... read more

Mathew M. 

on BBB

2 years ago

Going to CarMax what's the worst financial decision I've ever made in my life. My car ended up breaking down one month of having it in my own hands. I couldn't return it because the return policy is 30 days which horrible. They ended up saying that they fixed the problem the first time. I drove the car for about 2 weeks then the same problem occurred. The problem was my RPMs were not going back into gear so that was dangerous to start off with so they sold me a dangerous car, I then had to schedule another appointment but th... read more

Cindy F 

on BBB

2 years ago

We bought a 2016 Rogue last May, 2021. Around 6 months into driving this car we noticed strange noises which only got worse as time went on. We had the transmission fluid changed hoping that would help. Needless to say, it did not. I almost was involved in a wreck because my vehicle wouldn't move and just hopped and jumped. Upon taking it to a repair shop, we was told we need a new transmission costing over *******. I called Car Max hoping they would be honest and offer to help. I was told there is nothing they could do sinc... read more

Jessica F. 

on BBB

2 years ago

We purchased a car in March, it was a 2020 *********** It was ***** invested. I even payed to have it detailed and cleaned out and we still had the problem. So we then took it back to CarMax requesting another vehicle within that week of purchasing it. So we then returned and purchased a 2012 ****** Highlander. Well it was good the first month. We did hear some noises that the car was making so when I brought the car into service at CarMax to put a new motor in the back truck bc it would nt open. They replaced the motor. I h... read more

Kelly M 

on BBB

2 years ago

I have to say, I am so sad and shocked that I'm writing this review, but it deserves to be shared. I purchased a car in 2016 and the process was seamless and amazing. I told multiple family/friends to skip haggling with car dealers and to go to CarMax. The person I worked with at the time of sale was incredible.However, here we are, 6 years later, and I find out CarMax didn't have the title of the car they sold me at the time of sale. As a result, ******** never processed my registration (the paperwork took too long to get t... read more

Sr L 

on BBB

2 years ago

CarMax warranty is not true in my case and CarMax finds way not to honor warranty . after 15yrs of buying cars from CarMax I will never buy here again .