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Chas Roberts Air Conditioning, Inc
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Chas Roberts was scheduled to complete our annual HVAC/AC operational check. The individual completing the annual operational check was Gary. The operational check was completed within the time frame stated. We were reminded by Chas Roberts on Sunday of the appointment via a telephone call. Gary contacted us on Monday morning advising that he would be at our location around 9:00 AM & the time frame was accurate. Requested that I show him the entrance to the attic; location of the thermostats; & the location of units outside.... read more
Business response:
Carroll - thank you for you feedback on your HVAC maintenance visit with Gary. We appreciate you taking the time to let us know how we are doing. Thank you for Choosing Chas!
I made the service call this morning and got same day service. The technician - Michael - was also able to call and come early which was great for me. The service was performed in a timely manner. He was polite and courteous. He was knowledgeable of what I needed done. Yes I would recommend Chase Roberts. Thank you! let me know what he did and
Business response:
*****, thank you for your feedback on your HVAC appointment with Michael and thank you for Choosing Chas!
I got a call yesterday indicating a tech was coming out to do some follow up on a new install. Matt was right on time and performed the necessary service and checked out a few other things. I was able to ask a few questions about my 3 zone system and how the thermostats operated together. He went so far as to help me understand a bit more about 'high tech' thermostats and how they can be controlled and programmed through an app. It was a huge help as I had planned to keep doing everything manually. I had to take a work call ... read more
Business response:
*****, Thank you for your kind words on your service visit with Matt. We definitely appreciate hearing the feedback and thank you for Choosing Chas.
Very honest and professional. Recommended by my neighbor for a new AC/furnace installation and now I highly recommend them. Very good installation and I was impressed that they had a QA visit to check the installation ensure my satisfaction. Very responsive company - I just had "The Brick" come out for a service call that resolved my issue. He certainly knew his stuff - great job.
Business response:
*******, Thank you for taking the time to let us know how we are doing. We are so happy to hear about your unit installation, QA experience and service call with Michael. Thank you for Choosing Chas!
Brandon did an excellent job servicing our air handler and heat pump unit. He was thorough and made sure all aspects were tested/reviewed both before the repair and after. He was very knowledgeable and explained all aspects of the system, thermostat, etc. and how they worked. He was very approachable and professional and did not make or leave any mess.
Business response:
*****, Thank you for your feedback on your service visit with Brandon. We appreciate you taking the time to let us know how we are doing. Thank you for Choosing Chas.
I called Chas Roberts on Monday and sent them warranty items listed by our home inspector requesting they be corrected. Our service man (Oscar) called 20 minute's before his arrival and arrived on schedule. Oscar took time to reviewed the items to be corrected with my wife and I and took time to explain items he corrected and the pictures of each item. Both my wife and I were impressed with the service and would rate our service as a #5 Tony
Business response:
Tony, thank you for your feedback on your service visit! Thank you for Choosing Chas!
We wanted to pass on our appreciation to Chas Roberts and their technician Joseph W***** we provided us a great service experience this morning. Joseph was incredibly professional and personable. He was efficient but was quite willing to explain things to us and answer all our questions. He certainly knew his stuff and left us comfortable and assured in our choice to work with them. Thanks again Jospeh! Hope our appreciation gets back to you! ***
Business response:
***, thank you for your feedback on your CHAS plan visit with Joseph. We will definitely pass your kind words along to him. Please feel free to request him at all your service visits and thank you for Choosing Chas.
We just moved into our new home a week ago and had several issues with our new system ; constant rattling noise coming from the ceiling , we had a thermostat not functioning properly , and we had a loud noise every time the heater kicked on. Our technician Matt came out and fixed all of the problems , gave me great info on our system, and answered all of my questions. Matt was professional and a good communicator. His tech code is MATC, ask for him .
Business response:
***, Thank you for your feedback on your service visit with Matt. Thank you for Choosing Chas!
We've been a Chas Roberts HVAC customer for more than 7 years and when we ran into plumbing issues at our two homes, they were the first to come to mind for the repairs. Replacement of a failed mains gate valve at one home and replacement of an aged water heater at the second were performed by the same plumbing tech - Joseph, and he was friendly, courteous, punctual and thorough (and he had a good sense of humor). We'll continue to depend on the Chas Roberts team for all of our HVAC and (now) plumbing needs.
Business response:
***, Thank you for your feedback on your plumbing visit with Joseph! We definitely appreciate your kind words and thank you for Choosing Chas for 7 years!