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Chas Roberts Air Conditioning, Inc
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Chris was amazing! He quickly resolved all issues he found and informed us of all repairs made. I definitely recommend everyone request him as the repair technician.
Business response:
Angel, we are so glad Chris was able to resolve your issues. Thank you for Choosing Chas!
Chris replaced the compressor fan, explained as he went, was polite, called ahead. Thanks Chris!
Business response:
*******, thank you for your feedback on your service visit with Chris. We will definitely pass your kind words along to his supervisor.
We discovered one of our AC units was not working last week, and, as long time customers of Chas Roberts, we called for an appt. A technician came out the next day, and the problem went from diagnosing a simple part failure, to us needing to consider purchasing a whole new unit! Needless to say, I called for another opinion, and a new Tech came out the next day to diagnose and fix our system. He was here most of the day, making sure the repairs were done right, and educating us on the problem. I am thankful for, and would hi... read more
Business response:
******, thank you for letting us know about your service visit. We appreciate you taking the time to share your experience. We are so glad Harold was able to help you out and thank you for Choosing Chas.
A big thank you to Chas Roberts! Our first year maintenance on our AC went well until 24 hours later our compressor quit working (Friday). Chas Roberts came out as quickly as possible (Saturday afternoon), delivered the bad news and then proceeded to work with us to make the repair as quickly and without financial harm as possible. By Monday their technician, Jesse M*****, had installed a new compressor and we were cool once again. We have been customers since 2011. I strongly recommend them as an AC/Heating company. Their c... read more
Business response:
We appreciate you taking the time to let us know how we are doing. We will pass your feedback on to Jesse's supervisor. Thank you for Choosing Chas!
The builder, Taylor M*******, delivered my home with damaged A/C. It's hard to get TM to make things right but Mike, aka The Brick, went to bat for me and I now have a new, fully functioning A/C unit. Our other experiences with Chas Roberts have been positive too so thanks very much! ** *****
Business response:
*********, thank you for your feedback on Mike. We appreciate you taking the time to let us know how we are doing.
I have been in my home for 14 years and always had a problem with the air flow in my home and two of my bedrooms not getting any air flow and making the rooms miserable in the Summer months. I had lived with the problem for many years thinking that it was a normal problem. I finally had three separate licensed Electrical Contractors come out to look at the duct work in my attic that was installed by Chas Roberts when the home was built. Each of the three contractors said that the duct work was incorrect, meaning to many runs... read more
Business response:
*****, we are a bit surprised by your review given the fact that your home is 15 years old, and we have not heard about any issues in 14 years. Your last warranty call was in April of 2005. You have not had any service appointments with Chas Roberts related to any issues, before your appointment in March of 2018. Regarding the $85 trip charge, your home is 15 years old, and outside of any warranty that was provided by your builder, Chas Roberts, or the manufacturer. Our technicians are also paid hourly, so it would not benef... read more
Just had my year end checkup on my AC unit provided the Builder of my New home. Matthew the Technician who came out to do the check up from Chas Roberts was awesome. He was very informative, knowledgeable, and presented me with several options in service plans and was a true professional. I would recommend Chas Roberts for all your AC needs and with professionals like Matt your truly can't go wrong. Great Job Chas!!!! One happy homeowner
Business response:
*******, We are so glad to hear about your experience with Matthew! We will definitely pass your feedback along to his supervisor. Thank you for Choosing Chas!
The Brick and Christian, did a fantastic job great customer service. They cleaned up after them selves. When they finished working. Christian has a bright future with Chas Roberts Air
Business response:
****, thank you for taking the time to let us know how the "Brick" and Christian did at your service appointment, and thank you for Choosing Chas!
I purchased a new home a year ago with a Chas Roberts HVAC unit installed. I contacted the company and purchased their Annual CHAS agreement covering 2 seasonal visits plus additional benefits as outlined on the Internet. I was also informed of these extra benefits by the sales representative when I placed my order. During the initial visit, the technician informed me that the extra benefits were not available in my market. Being concerned about not receiving what I anticipated in extra benefits, I contacted the company and ... read more
Business response:
*****, thank you for letting us know how we are doing. We will pass your kind words on to the Customer Service Manager. Thank you for Choosing Chas!