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Hi The Technician that came out to my house today (Chris) was exceptional. He was so knowledgeable and informative. He took the time to educate me and answer all my questions. He was very pleasant and professional !!!! Thank you Chris!
Tallen, service tech was so amazing. Not only was he thorough in his work, he educated me on the most efficient way to operate my unit. He was so pleasant to deal with, great communication before arriving and throughout his service visit. Not only did he fix the reported problem, he also discovered and fixed a couple additional problems I was unaware of (all covered under warranty). I have a new unit and have been using Chas for 4 months now and am So thankful Tallen was my technician today; he showed great patience and expe... read more
I had a lost of ac at & pm and called Chas Roberts.The phone representative I spoke with was very kind .She sent Jake the tech. from Chas Roberts . He came on Fri. 6-29-19 at 9:30 pm . He fixed the problem temporary till we could get a new unit. We were having company for the 4th that week so decided to get a new unit then. Jake was able to have a sale represntative at the house 8am that sat. A new complete unit was installed Monday by Sergio and Diego . I could not have been better pleased with all the efficient service and... read more
I just want to take up this moment to appreciate and Thank you "Christian" (Chris) for taking care of my A/C problems that is going on for a while with multiple issues on a new built home. Before Chris, quite a few technicians came home and they just took care of the issues that we told and didn't look into larger issues that can come next. However When Chris came home, he analyzed all the issues that we reported so far and he patiently took care one by one even going all the way to attic and fixed all the issues once for al... read more
Issac was very professional,knowledgeable and punctual,polite answered all my questions,he kept me informed on the status of my A/C within a reasonable timely manner. He had my A/C working in no time. I will recommend ChasRoberts to all my friends and family. Thanks to Issac I'm staying cool in Goodyear! Thank You Issac.
Mike, our technician was awesome. My AC broke in the middle of the night, by the next morning Mike showed up and in a few minutes he had everything humming again. He then endured all my technical questions and helped me figure out some options to cool the house better after we added a new room to the floorpan. He was quick and accurate with service and punctual on time. Very happy with customer service! He sure deserves a raise! :-)
I was very fortunate enough today to have a technical advisor named Matt assigned to my air flow concern, One of the bedrooms were not cooling down He explained everything he found and how to resolve lack of proper air flow concern. He brought a cone like instrument into my home and checked out air flow. He climbed into the attic as well. He performed his job in the utmost professional fashion, he was polite, courteous, and most importantly used his knowledge to resolve air flow problem. He is a diamond in a rough. It is my ... read more
VERY prompt service (first thing next morning!) on a squealing fan or compressor noise problem. Explicit, detailed explanation of the needed repairs by the most polite & competent service tech Nizar. Even better--we were given competitive pricing and financing options for eventual replacement of our 22 year-old units--both of which make use of a type of refrigerant soon to be unavailable as HVAC systems improve with changing technology. Highly recommend this company after over 2 decades of great service. ---******
The Brick visited our home. He was very professional, he wore his booties which I absolutely loved as we don’t wear shoes inside the house. Additionally, he was quick and accurate with service and punctual on time. Very happy with customer service! He sure deserves a raise! :-)
Business response:
Thank you for your feedback on your service visit with *******!