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Chas Roberts Air Conditioning, Inc
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Just had Daniel from Chas *******A/C and Heating out to fix my heat pump problem, no heat just cold air. He did an excellent job of checking everything and readjusting some code settings and I have wonderful heat. I am so very pleased with his work and experience, he explained everything he was doing. He also mentioned the 2 inspections a year plan and its benefits and I signed up for that. He also made a suggestion for a device to lower the compressor amp start up and I had that installed. No hard sale just giving the facts... read more
Business response:
**** ***, thank you for your feedback on your AC service visit with Daniel. We are glad he was able to get you heating! We are also happy to welcome you to our CHAS Plan! Thank you for Choosing Chas!
Scheduling is very efficient and reliable--this is a welcome part of the customer experience. The tune-up itself was also a great experience--Christian was extremely knowledgeable, efficient, and friendly. He reviewed the steps to the visit, his analysis, and his recommendations in a clear and concise manner. He was very conscientious about protecting the carpet and left all areas in perfect shape. I also appreciate the help in changing the air filters--since these are in the ceiling. Highly recommended. Thanks!
Business response:
****, thank you for your feedback on your CHAS Plan visit with Christien. Please feel free to request him at all your service appointments and thank you for Choosing Chas!
We have utilized Chas Roberts for the past 3 years since moving to the Phoenix area. They have provided professional and highly competent service for both our air conditioner and furnace. We especially appreciated the service provided recently from Dennis who explained what was checked, serviced and fixed and shared advice to help prevent future issues with our HVAC units. Knowledgeable and reliable service professionals who know what to look for and how to fix things is what you get when you utilize Chas Roberts as your ser... read more
Business response:
*****, thank you for your feedback on your CHAS Plan visit with Dennis. We appreciate you taking the time to let us know how we are doing and thank you for Choosing Chas!
Our service tech, Christien, arrived when expected and performed a thorough inspection and repair of our a/c system. He was professional and friendly, and explained things very well. A job well done. Thank you, Christien!
Business response:
Thank you for your feedback on your HVAC maintenance visit with Christien. We appreciate you taking the time to let us know how we are doing and thank you for Choosing Chas.
"The Brick", Michael, from Chas Roberts took care of all our concerns and then some. He was professional, explained what he found and corrected and was very friendly as well. We will be requesting him as our personal technician!
Business response:
******, thank you for your kind words about your service visit with Michael. We are so glad that he was able to get your taken care of! Thank you for Choosing Chas!
Christien R****, was our service tech and he called before his arrival and he arrived when promised. He was friendly, knowledgeable and efficient and took time to educate us on our thermostat settings for the winter months. He also helped us reach office personnel who helped us with some past paperwork issues which have now been resolved. Thank you Chris, Crystal, Scott and Tami.
Business response:
***, thank you for your feedback on your HVAC service visit with Christien and our office staff. We appreciate you taking the time to let us know how we are doing. Thank you for Choosing Chas!
This company is inefficient in many ways. Called for an appointment for maintenance in October I already paid for.I also specified I would not be able to have them come until late November or early December. The person I spoke to said,”no problem “ just call when you know for sure. I called yesterday and was told the earliest they could come was December 31st between 1 and 5 Pm. Not acceptable! I have been a customer for 31 years. I was told someone would call me that day to see what could be done. I gave phone numbers to re... read more
Business response:
Ms. Weinger, Our Call Center Manager has reached out to you and left a voice mail to address your concerns. She is more than willing to go over your concerns. Thank you.
I recently was having an issue with my heat pump and since Chas. Roberts installed my system I called them to check my system. A technician name Cody came out and diagnosed my problem and made a repair within minutes. Based on this experience I would highly recommend Chas. Roberts to anyone who is seeking a professional company in the A/C Plumbing business.
Business response:
******, thank you for your feedback on your service visit with Cody. We appreciate you taking the time to let us know how we are doing! Thank you for Choosing Chas.
Jason W*** replaced my Disposal today and did another excellent job. His work is professional and he tests everything prior to finishing. He's also very neat and leaves the job clean !!
Business response:
John, thank you for your feedback on your plumbing visit with Jason. Please feel free to request him for all your plumbing needs and thank you for Choosing Chas!