This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Chas Roberts Air Conditioning, Inc
Locations finder
OUTSTANDIGLY POSITIVE Experience !! Both, my purchase and an early equipment problem (caused by me) expediently corrected by a ChasRobert Tech at 7PM !
Business response:
We are so happy to hear about your experience with Brandon and Samuel. Thank you for letting us know about your experience and Thank You for Choosing Chas!
Everyone we deal with is very nice. But this firm is obviously suffering from serious disorganization. It can't even manage its dispatch process professionally let alone resolve a thermostat issue. The equipment issue may be a manufacturering/design problem over which it has limited control. But the scheduling issues and installation issues reflect poor training, bad management oversight, and insufficient concern for the customer experience. I really like the people but I must discourage others from relying on this firm at t... read more
Business response:
Mr. ********, We do apologize for your recent scheduling issue. This was not one of our finer moments. There was quite a bit of confusion for our team regarding the physical location of your thermostat when we scheduled it to be installed; unfortunately, this confusion transferred on to the service we were providing you. We do apologize for any inconvenience, and are working with our team to better streamline this process so that other customers do not experience the same thing.
I utilized Chas Roberts to replace my water heater less than two years ago. This morning, it was broken and I had no hot water. They came out to look at it and said the bottom was burned out and it would be a $229 repair. They made a big deal of saying they were giving me a discount. I asked about the warranty, as the unit was less than two years old. I received the response that it was "parts only." I said that I thought it was ridiculous that a unit less than two years old would cost me anything to repair and I was asked "... read more
Business response:
Ms. *******, although we can appreciate your frustration, we are a bit perplexed by your review. The water heater you purchased had a 1 year labor warranty and a 6 year part warranty that is provided by the manufacturer. There is a workmanship warranty provided by Chas Roberts on our installation for two years. However, the part that failed is not a result of the workmanship of our installation. Therefore, this falls back under the warranty that is provided by the manufacturer, which is outlined in the owner's manual. We und... read more
I recently had warranty work done on my Trane unit. The technician said it was possible that the thermostat was defective and he would order a new one. 1 to 5 business days to receive the new one he said. Turned in to allmost 3 weeks with no contact. When he came back he installed the thermostat. I received no box no paperwork for the unit. I later found out it was a used thermostat last registered in a different city. So that explains why there was no box or paperwork. I also never received my new return they were supposed ... read more
One of my worst service experiences. A dishonest plumber showed up to fix a small leak in my main line. The landscaper had already dug up the area and exposed the leak. The plumber claimed he would have to cut concrete and quoted $800 for the job. It turned out he just had to dig mud 6 inches deeper and replace an elbow joint. Less than a 1 hour job. Criminal! He did a lousy job too bending copper tubing a lot to replace the elbow. The sad thing for me is that I only agreed to the quote as my previous experience with the AC ... read more
This is the very worst HVAC company in the valley. They installed a system in our new home and don't stand behind it. We waited all day for a technician and every time I called I was given a run around. The tech came almost four hours later than promised and spent half the evening ******* down a leak he couldn't find. He left and the temperature rose to degrees higher to 90 degrees! We've called the rest of the evening attempting to reach someone who will work on our system. Needless to say we have been given a bs story and ... read more
Very unreliable, they fix my unit half way. I was charged me $504.02 for a new motor and they took off without telling me the coil & filter was dirty. It broke down again, so I got a different company to look at it and it was finally fix right. I will never recommend or use Cash Roberts again.
Business response:
Ms. Q*******, We were contacted for your first appointment July 5th, 2016. At this visit, you system was not cooling and we found a faulty fan motor. The compressor windings were open due to thermal overload. We recommended replacing this, and you agreed. After installing this part - the system was cooling. You subsequently contacted one month later on August 7th, 2016, at which time the tech informed you that your coils extremely dirty, as well as the filter. We recommended a coil cleaning to which were were informed that t... read more
I scheduled my AC service appointment a month in advance. They were supposed to come today to do annual service between 9am and 12pm. I am at work, but my mom was home all day. They have both of our phone numbers. They left a voicemail message on my phone at 8:38am saying I needed to call to confirm service. I didn't get the message right away since I am at work. I called at 9:49am and told them I was confirming the appointment and that my mom would be there all day and to please call her because I was at work and unable to ... read more
Business response:
Ms. J******, We apologize that there seemed to be some confusion with your appointment today and the contact phone numbers provided. We did in fact contact both numbers several times. After you filed this review, it appears that you spoke with our Dispatcher Mike, and informed him that one of the contact phone numbers you had provided was in fact having issues receiving calls. Thankfully, we were able to get ahold of you and keep your appointment on schedule.