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Chas Roberts Air Conditioning, Inc
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Fred serviced our A/C on our yearly plan and he was great, spent over 30 minutes carefully inspecting everything to make sure we were safe and our a/c unit was running 100%. He was very professional, funny, patient and thorough.
Business response:
*****, thank you for your feedback on your maintenance appointment with Fred. We are pleased to hear about your service visit with him. Thank you for Choosing Chas!
Chas Roberts was the only company who came to my rescue when our unit started leaking. They were able to come out sooner than I expected and provided options on how we could repair our unit timely. The technician was polite and worked hard to get our unit up and running again. We will definitely be using Chas Roberta for all of our heating and cooling, or plumbing needs!
Business response:
Ms. ******, Thank you for your feedback. We are so glad we were able to get your property taken care of and that we were able to get out quickly! Thank you for Choosing Chas!
We went with Chas Roberts as they were the ones who installed our AC unit when we built our home, after only being in our home since February 2013 our AC went out, so we called them out, we called on Sunday they couldnt come until Tuesday, the technician came out and said we were really low on the gas in the AC unit and we needed another 5lbs of it for our unit to run, he also stated we had a leak but could not find it. So we paid over $550 to have it filled, and he said they will send another technician out a week later to ... read more
Business response:
Ms. Estrada-Murphy, I know that the supervisor spoke with you last night regarding the confusion with the technicians. On the initial visit, the technician was unable to locate a leak, which is why he suggested a lead technician go out to the home. In an effort to get you cooling, he indicated you needed refrigerant, which you agreed to. I am not sure as to what you are referring to that the technician quoted for $650, because we do not have anything in our price book for $650, and we do not see anything noted on the invoic... read more
Chas Roberts just installed a new HVAC unit for me. I was very impressed by the service tech's initial visit when he took the time to explain the issues with my 17 year old unit. He also compared its repair cost to a new unit. The installation crew was great as well, taking care to cover floors and items near the attic access. Everything was explained to me throughout the process. I couldn't be more satisfied and am also glad that there will be an included check of the system to ensure it is functioning. properly.
Business response:
Dianne, Thank you so much for your feedback. We will definitely pass this on to Nizar, Jose and Lupe's Managers. Thank you for Choosing Chas!
I have had my A/C and Furnace Systems under annual contract with Chas Roberts for the 4 years I have owned my home. During last summers inspection the Chas Roberts Engineer notice that my AC unit was drawing way to much power. He researched the problem and we corrected the problem before the unit failed in 100 degree weather. He also saved me a lot of money as the he caught the problem before the faulty unit sucked up all my solar credits. Well trained - courteous - on time - affordable - what more could you ask for............ read more
Business response:
*****, Thank you for your feedback on your maintenance appointment with Roger. We are so glad he was able to help you out before the weather turned serious. Please feel free to request Roger in the future. Thank you for Choosing Chas for four years! Erika
Chas Roberts replaced my ac unit and its only 3 yrs old and has been nothing but service calls and I'm sorry from day 1 I spent just shy of 7000 on this unit and they've had there hands in it more times then i can count there techs ive had in my home are unprofessional and service after the sale is horrible you are priority when you purchase system and just a number after the sale I purchased extended warranty on my unit still waiting for them to fix my unit one supervisor told me we don't make the equipment which is very tr... read more
Business response:
We have a company policy in place at Chas Roberts’ where homeowners with one unit that is not working, gets priority over a home owner with multiple units. A home with a single unit that isn’t working is in a dire situation for the occupants when temperatures in the valley reach the levels they were hitting yesterday. In addition to this, homeowners that have elderly, sick or very young children will get priority second to those where there is a single unit involved. Fortunately, you have three units on your home, and althou... read more
I had a 9-12 a.m. service window, and the technician did not arrive until 4:15 p.m. I only received one call telling me it would be closer to 12:30 p.m. When I called at 2:45 p.m. I was told the technician was finishing up his job and would be on his way any minute. Only after I called an hour later did they dispatch someone else to take care of the issue. The Manager was completely unapologetic. Hopefully the work is better than the customer service because the customer service is terrible.
Business response:
Mr. Parry, I do apologize for the inconvenience you had encountered with your service appointment time. We have made changes based off of your experience so we can hopefully eliminate this for future clients of ours. Unfortunately, we did drop the ball. On this particular day – one of our technicians went out due to injury. In the process of shuffling all the calls around; we were not effective in keeping you in the loop as to what was going on with your appointment in a timely manner.
I purchased a new AC unit from Chas Roberts a little over a year ago, and have had nothing but problems with it ever since. Last summer I had to call them out about three times to do repairs on the unit because it wasn't cooling. Fortunately it was under warranty and I wasn't billed. However last month, I had to call them out again for what was seemingly the same issue. This time I was billed $836 for parts and labor, even though it is still under the manufacturers warranty. I called Chas Roberts several times to discuss my ... read more
Business response:
Mr. ******, We apologize for any inconvenience you may have felt. At this time, we have refunded the repair that was completed, as well as gotten approval from the manufacturer to replace the equipment. I believe we are working with your tenant to get this scheduled. Regarding the delay in our response to you, we do apologize. We did receive a message to contact you, but after reviewing the history of your equipment, we decided to work with the manufacturer to get the system replaced. We realize that we should have contacted... read more
On June 9, 2017 I had a problem with my air conditioner. The unit outside was running and on but no air was blowing inside of the house. The thermostat was set to on. I decided to turn the thermostat to off because the unit was running and no air was blowing. An hour later the air started to turn on in the house and blow cold air even though the thermostat was set to off. I figured out it might've been the thermostat. I had Steven from Chas R****** come out and told him I figured it might be the thermostat being that it's re... read more
Business response:
Ms. ****, I do apologize for your recent experience. I do know that you have since been in contact with Mike S***** regarding your service visit, and that we did get another technician out to your home to diagnose the issue you were having with your system. I know that we made several recommendations for you, which you had declined. If you have any questions regarding this latest invoice, please don’t hesitate to contact us. Regarding your experience on the phone, the recorded conversation has been submitted to our Call C***... read more