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Chas Roberts Air Conditioning, Inc
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Ben S**** was out to my home in Vail on 23 July because my A/C wasn't cooling and my thermostat wasn't cooling below 84 degrees. He quickly determined the issue was a faulty Evaporator. He thoroughly explained the issue, that he'd had the part ordered/expedited and that when I was called to schedule an appointment to request a morning appointment because this would take a minimum of 4-hours but likely longer. Understand my AC had not been cooling and it was progressively getting hotter in the house for a week. With temps bre... read more
Business response:
Denise, thank you for your feedback on Ben. We appreciate you taking the time to let us know how we are doing and are so glad that he was able to get you taken care of!
Our AC went out in the evening and the house had gotten up to 90 degrees. The technician was at our house within 2 hours of our call and had the AC up and running again. It fast and friendly service.
Business response:
Tabatha, Thank you for your feedback on your service visit. We are so glad we were able to get you back up and running again! Thank you for Choosing Chas!
I'm a new homeowner and new to having an A/C unit. My first service call to Chas Roberts was to report that my A/C had experienced a power surge as the result of being struck by lightening during a (monsoon) storm. The office suggested that although the A/C appeared to me to be working okay, I allow a service technician to come out to perform and inspection to ensure the unit was not damaged and was working properly. The service techinican (Francisco) was very professional, courteous and thorough as he explained to me the st... read more
Business response:
Steven, Thank you for you feedback on Francisco. We are so glad to hear about your service visit! Thank you for Choosing Chas!
Chas Roberts' tech Brandon deserves this review. He worked up in our attic which had to be 110 plus for hours. He would not come down until he found the problem we were having with cooling and air flow. After process of elimination he found the problem and made the necessary repairs. Thru out the process he was very courteous and professional.If all the techs are like Brandon I would not hesitate in recommending Chas Roberts.
Business response:
Michael, thank you for your kind words about Brandon. We are so glad Brandon was able to get you taken care of! Thank you for Choosing Chas!
The last Friday I had a visit from the company ChasRoberts the technician is a person who has knowledge of his profession was conducted in a repetitive and friendly way he could fix the problem quickly thanks to you for having efficient technicians who know the work his name is Brick or Michael We are very satisfied customer Thank you ******* *****
Business response:
Anthony, thank you for your feedback on Michael. Michael has been with us for a long time and definitely appreciate hearing your kind words and having Michael as part of the team. Thank you for Choosing Chas!
I had Nick come out on June 26th to fix a hot room issue. Nick found a leak in the duck work and made cooling the master room better.Also he noticed the wifi connection on the thermostat was never connected when I bought the house last year. Nick tried to get it to work and the thermostat was broken and needed to be replaced. a new one was ordered. Nick was patient with all my questions and was very knowledgeable in his job. Positive A+++
Business response:
Jason, Thank you for your feedback on Nick. We will pass your kind words on to Nick's supervisor. Thank you for Choosing Chas!
We arrived home after a trip to a very warm master bedroom in 106 degree weather. We called in and were given a window appointment that afternoon. Santos arrived and asked questions and was a good listener to determine the issue. He explained what he was doing and why, and was able to address the problem and get the a/c unit back up and running very quickly. He also did various tests to insure no other problems and that entire system was functioning properly. Very Professional and Thorough.
Business response:
Mr. ******** - thank you for your feedback on y our service visit with Santos. Thank you for Choosing Chas!
II. Chas Roberts Air Conditioning History-Dispute (Abbreviated): • 12/10/2016 (Sat.) = Installation date for new ****** ***** ********* *** ********* **** unit. Note Chas Roberts registered the new equipment providing for a 10 year warranty on the compressor, coils and parts; there would be a 1 year labor (CAP) warranty. • 05/04/2017 (Th) = (Service call #1) Homeowner called at approximately 7pm for service. Outdoor unit was constantly running but no air was blowing inside; was told there was no 24/7 service available but th... read more
Business response:
Mr. *****, One of our Supervisors has reached out to you and do have you on schedule for June 29th, to go over your system.
We have used Chas Roberts for HVAC without any issues. We tried using them for plumbing services and they no showed us three times.
Business response:
Mr. R***, Our Plumbing General Manager did contact you to apologize for the confusion with the schedule. Unfortunately, the schedule was overbooked on the day you had requested the work to be completed. John did contact you and offered to install your faucet at no cost for the inconvenience, at which time you told him you had another company coming out to install the faucet. John then offered to pay for the other company’s invoice, and you had declined this as well. We do apologize for any inconvenience this had caused you, ... read more