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Our tech, Mike "the brick" is outstanding!!! He always goes the extra mile....always checks to make sure everything is in working order...even those areas outside the reason we called him to check. He is also very good at diagnosing a problem. Doesn't stop until he has identified the problem and provided the solution. Also very tidy....always cleans up with shop vac!! We will always ask for Mike "the brick" when requesting a tech make a call to our home.
Business response:
******, Thank you for your feedback on your service appointment with Mike. We definitely appreciate the kind words. Thank you for Choosing Chas!
The water line from the municipal water system to my house was leaking .5 GPM for two months and the only indicator was a gradual increase in usage on our water bill. Santiago arrived on Monday morning and quickly found the leak. A quick fix may have been able to be performed but we decided that the risk of a reoccurring leak was not worth having to have this happen again. The line was dug up and replaced inside of a day's time with the land scape stone put back into place. This was some major work done correctly on short no... read more
Business response:
Fred, thank you for your feedback on your plumbing appointment with Santiago. We are so glad he was able to get you taken care of. Thank you for Choosing Chas!
I called Chas Roberts A/C & Plumbing to fix a problem with inadequate cooling in my home's spare bedroom. The A/C Technician, Michael "The Brick", showed up to my home one time (in fact, 5 minutes early). Michael diagnosed/fixed my problem within 2 1/2 hours. Also, the Chas Roberts technician explained what he found and what he did to fix the problem. Michael's knowledge and workmanship are top-notch! I would refer a friend/colleague/family member to this company!
Business response:
****, Thank you for feedback on Michael. We will definitely pass this along to the Management team. Please feel free to request "The Brick" for all your service appointments.
Nizar is to be commended for his continued professional and personable service. He has been servicing my A/C unit for many years now!! I always request him for my two annual CAP program visits. He is on time, calls ahead, explains everything to me in terms that I can understand and always looks for ways to help me afford keeping my unit as 'healthy' as possible. Great technician and person!!
Business response:
*****, Thank you for your feedback on your service visit with Nizar! Thank you for Choosing Chas!
We had Kasey out to do our semi-annual CAP review, and it was one of the most in-depth reviews we have had from a Chas Roberts technician in years. He is very knowledgeable and answered all my questions. He was even knowledgeable about the air cleaner. He gets my vote, and I want him back next year!!Jerry K
Business response:
Jerry, thank you for your feed back on your Chas Maintenance appointment with Kasey. Thank you for Choosing Chas!
Always timely, professional, communicate well and techs are very experienced. Have used them for 20+ years and wouldn't choose another!!
Business response:
Susanne, thank you for your feedback regarding your CHAS Plan maintenance with Ivan. We definitely appreciate your being a part of the family for over 20 years! Thank you for Choosing Chas!
Richard provided heating service today. He was very knowledgeable in answering our questions. He had a pleasing demeanor and professional attitude. Most importantly when talking technology, he was able to talk to us in a way that we could understand. ***** * ******** *********
Business response:
Mr. ******, thank you so much for your feedback on your CHAS Plan visit with Richard. We will pass your kind words on to his supervisor. Thank you for Choosing Chas!
We had our AC worked on earlier this month by Chas Roberts. Marcus came out and did a great job. He took care of everything and our AC works perfectly now. I highly recommend Chas Roberts!
Business response:
******, Thank you for your feedback on your service visit with Marcus. We will definitely pass your kind words on to his supervisor. Thank you for Choosing Chas!
Many thanks to repairman "the brick" for his quick response, his knowledge and his professionalism. Our a/c repair went out after 7pm on a very hot saturday night several weeks ago. he arrived within 30 minutes, explained the problem and the necessary repair and we were reassured that he would handle it readily. all the while, in a very friendly manner.
Business response:
Gail, thank you for your feedback on your service appointment with Michael. We will definitely let his supervisor know! Thank you for Choosing Chas!