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Chas Roberts Air Conditioning, Inc
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We have been in our new *****************home for about 16 months. For months a high, whistle-like sound was heard, especially when the HVAC system was off. The builder's Customer Service Rep seemed unable to correct it, so we called Chas Roberts directly. They sent out "Angelo" a technician with 10 years experience. He figured out the problem in 5 minutes (loose AC filter box) and corrected it immediately. He also went up into the attic to check out the equipment itself. He was polite, a good listener and took an analytical... read more
Business response:
Christopher, Thank you for your feedback on your service visit with Angelo. We are so glad he was able to resolve your noise issue! Thank you for Choosing Chas!
I would like to thank Glenn and Ryan who were out out at my house last week for an annual check. They were very professional and thorough and took their time to explain things to me. I really appreciate your hard work, dedication and expertise. Thank you very much!
Business response:
********, Thank you for your feedback on your CHAS Plan visit with Glenn and Ryan. We will pass this along to their supervisor! Thank you for Choosing Chas!
I justed started using Chas Roberts last month (September 2018) They have been very professional right from the first time I contacted them. all of their mechanics hav been very efficient. The Mechanic Harold is outstanding. He called me the following day following up on the repair that he completed, to make sure everything was running right. I would highly recommend this organization for all Air conditioning repairs. Operating 24 hours a day.
Business response:
***, thank you for your feedback on Harold. We will pass your review on to his Supervisor. Thank you for Choosing Chas!
We would like to thank Michael B**** "The B****" for providing an outstanding service. From the moment he entered our home Mr. B**** kept us informed about our air-conditioning repair process. He was well knowledgeable, detail oriented and friendly. Mr. B**** gave us the sense of trust and reliability that the job was going to be done with ease. He demonstrated pride on what he does and definitely representing Chas Roberts company with honesty and integrity. Thanks ! ******* *** ********* **********
Business response:
Thank you for your feedback on Michael. We definitely appreciate your kind words and will this has been passed along to his Supervisor. Thank you for Choosing Chas!
We would like to Commend the technician, Jason W***, who installed our new faucets. He is a knowledgeable, personable, has a great work ethic and does not waste any time completing a job. We have been associated with Chas Roberts for several years and would highly recommend their business for heating, air conditioning, plumbing and any other service they provide.
Business response:
Freddie & Darla, Thank you for your feedback on Jason. We are so glad that he was able to take care of you and your plumbing needs. Thank you for Choosing Chas!
Horrible company, called them out to check on a/c and advised me something I didn’t even need which they told me would fix the issue with the a/c... had to call them back out a week later because my a/c was doing the same thing the next representative advised me it was something totally different... this company make you spend money you don’t have to.
Business response:
Ms. ******, Our supervisor did in fact reach out to you on July 30th, 2018, and offered you a refund for the part that was installed, and to go out and remove it. You indicated that you would need to speak to your husband first. We have not heard back from you. You did purchase a hard start kit, which we recommend homeowner’s purchase, especially when there is a concern with the compressor possibly tripping a breaker intermittently. Again, if you would like a refund for the hard start kit that was installed, please contact t... read more
Just had my A/C unit serviced by Chas Roberts, they went through the whole system, explained how everything works and best to use my A/C unit. They were very thorough and spent a considerable amount of time helping me with my issues. I recommend their workmanship and customer service approach.
Business response:
Mr. ******, Thank you for sharing your experience about your service visit on 8/11/18. We greatly appreciate the feedback. Thank you for Choosing Chas!
This is not make sense, can Chas Roberts really fix my AC? I bought my house with new AC unit at 2013. Starting from 2015,My AC Unit start broke. 2015, I called, Chas Roberts came and said it was fixed. 2016, It broke again, I called, Chas Roberts came and said it was fixed. 2017, It broke again, I called, Chas Roberts came and said it was fixed. 2018, right now, AC broke again, I called, Chas Roberts says "Opoos, you are out of 5 year warranty, we are gonna charge you $85 service fee and let tech come and he will tell me h... read more
Business response:
It is standard practice for all homes out of warranty to be quoted the $85 trip charge. Chas Roberts has no issue covering a workmanship item from installation, but if it is related to equipment failure, that would not be covered under workmanship. We are more than happy to go out and review your current situation. There will be at least an $85 trip charge if it is not related to workmanship, and depending on what the technician finds an estimate for those repairs.
My name is **** *******, I have been a regular customer since Dec 2013. I want to mention the recent exemplary service provided by one of your HVAC Tecnitions, Steven R***, at my residence. Steven had just completed our annual AC check-up and was going over his findings with me. During the conversation I mentioned that our system didn't seem to focus on the zone in the house which had activated the AC. I though that was normal, but Steven thought otherwise and proceeded to go back up into our hot attic and determined the sou... read more
Business response:
****, Thank you for your feedback on Steven. We definitely appreciate your kind words and taking the time to let us know how we are doing. Please feel free to request Steven at all your visits and we will do our best to try and get him out there. Thank you for Choosing Chas!