Bath & Body Works

Breyn 

on BBB

3 years ago

Never had any problems, and I hope that doesnt change. Have ordered multiple things through them online and the store. Easy to return products you dont like from online. Wish they would open in ******. 

TH 

on BBB

3 years ago

A candle I purchased caught fire. I loved these candles. By the ***** of God my husband and son came home yo find the entire candle ablaze. Luckily, I had it on my stove and not my dresser this time. I hate to think what would have happened if they didn't come home when they did. I couldnbave lost everything or had major damage from the fire. I took a picture. Too bad I can't upload it. 

Trisha R 

on BBB

3 years ago

****** R I usually do not have issues with Bath and Body Works when I place online orders, but of late, it has been terrible. I placed and order on October 29th with 8 items. I never received the order until this day. I contacted customer service multiple times which is not very reliable about replacing my order in which they eventually did after multiple calls. Now, I have a problem with the replacement order. They only shipped 3 of the 8 items that are to be replaced according to the email shipping notice sent to me. Of co... read more

Jamie A. 

on BBB

3 years ago

I went to the Bath and Body Works at the ************* location in *******, **. I went there to take advantage of Bath and Bodys promotion for BOGO free on any 3-wick candles. I purchased a total of 4 large 3-wick candles along with smaller items. Each large candle was priced at $25.50. I got back to my car, looked at my receipt and noticed the the total discount stated $28.50 on the receipt. I just bought 4 candles at $25.50 under their BOGO free promotion, which means my discount should be a minimum of $51.00. I end up goi... read more

GILBERT M 

on BBB

3 years ago

MY 3 WICK CANDLE BURN TOO FAST AND BY THE **** IT STARTS TO SMELL GOOD BLACK SMOKE STARTS TO COME OUT AND I NEED TOO TURN OFF. NEVER AGAIN WILL I SHOP THERE MY GLADE CANDLES ARE FOUR DOLLARS LAST LONGER. PERIODT!!! 

Lajuana W 

on BBB

3 years ago

This place is horrible I ordered still no package it says delivered but u don't have it. It just says delivered to my city and not my address. I call the company the operator doesn't care she says if u don't have it in 2 days calls us back we will re ship it .like I have waited long enough. I'll never order anything from this company again, customer service is garbage. I wish I never spent my money.be careful ordering from them . 

Jodie K 

on BBB

3 years ago

No one has EVER asked me if I would like to join the rewards program! I spend an average of $600 per year at ***. This makes me very angry!!! 

Vickie 

on BBB

3 years ago

The first time is was a free lotion got cancelled that I successfully placed online order and pick up in local store at the ********* mall in **********. the email sent to me saying that the lotion was out of stock. But I went into this store same day, the exactly same lotion was there. The second time my buy3-get3 free body scrubs online order that I placed successfully online got canceled as well. I went to the same store and found all six body scrub that I chose with the online order were in the store. I have to talk to m... read more

Joseph K 

on BBB

3 years ago

I placed five different online gift orders recently for five different people. Tracking information followed a few days later when the orders were shipped with a projected delivery date. A few days after this tracking was now showing that the carrier was awaiting receipt of the orders! The orders had a *** tracking number that eventually started saying that the deliveries were now in progress. Finally, tracking was no longer being recognized as a valid number. Emailing Bath & Body Works is impossible. Bath & Body Works claim... read more