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Bath & Body Works
- Beauty
- Waynesboro, VA
About this business
Specialties: For over 20 years, we've created the scents that make you smile. Whether you're shopping for fragrant body lotion, shower gel, or the world's best 3-wick candle, we have hundreds of quality products perfect for treating yourself or someone else. Our store associates are ready to help you put together the perfect gift or find the perfect scent for you or your home.
Location details
831 Town Center Dr, Waynesboro, VA, 22980, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
The customer service I experienced today was the absolute worst! Representative felt it was ok for her to address me as sweetie.. the lack of customer service is definitely not up to par for such a big company.
I just purchased the minimum amount of the $2.95 soaps so that I was able to receive $1.99 shipping. After the order was placed and confirmed, I received an email that they CANCELLED 3 of the soaps AND charged me full shipping!! I havent ordered from them in years ** of issues like this. NEVER again. B&BW has lost my ***************** this time.
On November 7, 2022, I noticed that Bath and body works was having an online sale where you would receive a free gift with ANY PURCHASE. I decided to place an order and wanted to have my items picked up in store for free shipping. However, they ALSO CHARGE a standard shipping fee to receive your free gift with purchase items. It seems misleading when really, you're not getting the items for free if you're still paying a $10.99 FEE to have them shipped to your house. It just defeats the purpose for being able to pick up your ... read more
I placed an order on October 9. October 23, I realized my order has not been delivered as yet. I checked their website, it shows my order is still in transit to my address. Checked the carriers website, lasership, it says my order was damaged and will be returned by October 19,2022. I checked my email to verify whether or not I received an email stating my package was being returned and did When I contacted customer service I spoke to ******, who said, my package was returned October 23, and email was sent out stating I was ... read more
I placed an order on Bath & Body Works website this morning, then found the same item for a much better price on Amazon, to be *****. So, literally, a few minutes after I had placed this order I reached out to ************* customer service, via online chat through their website, gave them my order # and requested it be canceled. After a moment the *** typed back to me it was not possible to cancel the order; that I had to wait for it to arrive to my home and then I could send it back for a refund. Ok, so my first issue with... read more
Most of my complaint is regarding the fulfillment center which packages and ships orders for my ***************.For an April 9, 2022 order, I received my wallflowers thrown into a box with nothing other than one small piece of bubble wrap thrown ON TOP. Two wallflowers leaked out into the box and I had to order replacements.Currently, on a 9/26/2022 order, I received wallflowers identically: thrown into a box with a small piece of bubble wrap tossed in. This time, a wallflower broke, spilled and I was cut as a result!On anot... read more
The second call of scamming me and racism *************************** I called 9/4/2022 the day after visiting your store at ************* ******************************************************************************** I do not want to repeat everything I said but I spoke to a gentleman on the phone because after coming there for years, I am 57 years old. I have never thought of any racist activity. I stood in line with 3 black woman who I chatted with and gave a coupon I didn't need to one of them. The cashier also black I... read more
They discontinue the "great" mens body wash fragrances and then I see the "discontinued" fragrances selling for 4 times the amount on **** and Amazon. This is highway robbery!!! Is there a scandal going on?? For example.......sold for $10.95 when it was in stock. Now sells for $40 or more after it's discontinued through other avenues!! Please someone check into this!!!
So I have multiple complaints about BBWs the first is a placed order from a few months ago during the semi-annual sale and I received my order in the mail and a bunch of the nozzles were broken on them or just didn't spray very well the scents that they have this year have absolutely no staying power. I called customer service to complain about the damaged items in the order and all she did was resend me those same items and the new ones still have the same problems with the nozzles they just don't spray. My next problem was... read more
Frequently asked questions about Bath & Body Works
How is Bath & Body Works rated?
Bath & Body Works has a 3.1 star rating with 332 reviews.
When is Bath & Body Works open?
Bath & Body Works is open now. It will close at 9:00 p.m.
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