Bath & Body Works

Lindsey O 

on BBB

3 years ago

I've never had the issues with this company as I had this year. Missing products, late deliveries, and cancelled items on the date of delivery. But, today was the final one.I had placed an order in early December, and it was delivered in mid Dec. Today I received an email from *** and it was the duplicate order I'd already received. I didn't think much of it. Checked my bank acct, and I received a random charge from *** in the exact same amount from the order I had placed a month ago, and the email I had received today.As it... read more

Pascale C 

on BBB

3 years ago

I ordered a gift card online for my friend for her birthday December 17th 2021. I payed for it and noticed that she hadn't received it so I called customer service line and the representative apologized that she hadn't received it and what she can do is resend it which could take ***** hours. I called almost more than 10 times and the same issue kept persisting so I asked if they could send it to my email instead, the representative told me sure and I never received anything so I asked for a refund and they said I could not ... read more

Melissa F 

on BBB

3 years ago

I received 1 candle belonging to someone else via *** today. I called customer service and was told I'd receive 2 emails with my order details. I've only received 1 email and it doesnt match what I ordered. I paid $57 and some odd change for my order. I'm curious what's going on and I'm also concerned that my phone number and address may be on a packing slip, sent to the wrong address, as the one I received today in my box had someone else's info, including the last 4 of their credit card on it. This is a huge privacy concer... read more

Taneisha B. 

on BBB

3 years ago

Very bad false advertising I placed an order online for 13 3 wick candles that were $6.37 said in stock so I ordered them paid then they canceled 9 of the candles saying they dont have them in stock I am very mad I spend a lot of money with bath and body works I will not be ordering agin scam just to take my money and not get what I paid for terrible 

Nicole L. 

on BBB

3 years ago

I purchased a candle from there & when I came home I lit the candle & could not smell anything so the next day I lit it again & same thing, nothing!. I called the customer service department & a representative named Jamashia told me that I can exchange the candle in the store for a new one but given everything that's going on with covid I do not feel comfortable going back to the mall right now & if she can send me a coupon for online & she said they only have coupons for in store purchases not online. I asked to speak with ... read more

Diana E 

on BBB

3 years ago

Bath and Body Works have some great sales during the year but hugely disappointed to find that not all stores acknowledge the points system so I am forced to order online. If I'm lucky and the stock is in I can go home place the order and drive back down to a local store (40 minutes one way) to pick it up. So ridiculous of an extra effort. But, if not in stock I have to order online to use the points credit and pay $5,99 for shipping. No matter what's in the package.Today I received notification that my recent order was on i... read more

Frenzy22 

on BBB

3 years ago

I placed an order cyber Monday 11/29 with an estimated delivery date of 12/3 - 12/9. Its now 12/20 and I still have not received anything. New estimated delivery date is 12/22 with a delay of 1-3 days yeah obviously its cyber Monday so those were Xmas gifts. I will never order with *********** again. I get some delay it happens. This is absolutely ridiculous at nearly a month later and you may or may not get your Christmas gifts. 

Starla Y 

on BBB

3 years ago

Im extremely frustrated with the online process and shipping of ***. While I love the store. There online is just awful. So much that I am taking the time to write this review. I placed and order on 12/3/21 during the candle sale. Received an eta of 12/10 and again 12/14. Then my order stated delivery date unavailable. When I called the rep told me to call back tomorrow. So I did. The rep I spoke to was really nice and told me that I could get a refund or she could replace my order but of course it would not be guaranteed be... read more

Haley O 

on BBB

3 years ago

I ordered on 11/25/21 for Black Friday ordered 18 items. I received and email that my order was placed. Nothing to follow though. So I called 2nd weekend of December my package was estimated to arrive on that Monday 12/13 and the customer service member I spoke with said if I dont get it on Monday then to call and ask for product to reship as it appears it has been lost in transit. I called on Wednesday 12/16 and the customer representative said she can reship but 3 items needed to be replaced due to being out of stock. Whic... read more