Bath & Body Works

Kira N 

on BBB

4 years ago

I’ve always had good customer service through the years… until recently. I stopped at a store that supposedly didn’t have the reward program (Store in the Crossings Mall in PA). The woman behind the counter told me that I couldn’t even use my free product coupon. I was a bit stunned, and was about to say never mind and walk out with nothing. However, some of the stuff I was buying was for my kids back at home. I spent what shouldn’t have been $40 if had gotten one of my products free. I was hugely disappointed but I wrote in... read more

Angela C. 

on BBB

4 years ago

During the candle sale in December I received 4 broken candles. Tried to have them refund or return the reps system was crashing so couldn’t process it at that time. It’s during covid so I think I was not able to bring it in store to exchange but I told her I was worried I won’t be able to return it after a duration of time. She told me it was no problem she will write in the notes and they will refund me. Called today.. yes it’s been 6 months but I’m a nurse during Covid and I don’t even have time to use the bathroom someti... read more

Chasity W 

on BBB

4 years ago

I visited the Towne east location in Wichita, KS. Was greeted with you must use their hand sanitizer before you can enter. They did not require masks though. I decided to skip out and not go in because I'm allergic to certain types of lotions and sanitizers that are scented and being forced to use them when I don't know what's in them can break me out. Was then told to not stand in front of the store while I waited on my friend who was shopping there or they would call security on me. I moved over but they were lining people... read more

Nadia T 

on BBB

4 years ago

I purchased a car fragrance vent clip and some refills. I used one and less than a month later I noticed it had leak and damage my panel, some buttons are stuck, n looks like the paint melted. I haven't looked into the damage about but I'm sure it won't be cheap. There is no ingredients, or warnings. Hope people read this and avoid purchasing them. 

Hayley K 

on BBB

4 years ago

Oh man. So as much as I love the products, they have no idea what they’re doing when it comes to shipping. My order was placed coming up to a month ago. Already contacted customer service and as nice as they were, I really had no answers. Still waiting. And the shipping fee? That’s a joke! There’s so reason to pay for shipping when 1. It takes so long 2. It’s unable to be tracked. Maybe do curbside pickup? Or at least drop the shipping fee. Very frustrated! 

Daryl S 

on BBB

4 years ago

Their 10 off purchases coupon for signing up is a lie to get you to sign up I signed up and never got the email just one saying welcome to the club not that I am getting 10 off and I went to the store and they told me the same thing that they can't give me it which is redicilous 

Michele M 

on BBB

4 years ago

Placed a order on December 28 received email my order shipped. Called customer service numerous times. Was hung up on multiple times. Finally talked to someone Monday the 18 and said I will get refund. Still nothing. 

Hannah D 

on BBB

4 years ago

Wallflowers I bought don’t work after months to 1-2 years would have been nice to know before purchase my zip at purchase was 21227 

Mellissa G 

on BBB

4 years ago

I purchased 2 gifts cards online from Bath and Bodyworks. My friends never received their gifts cards. After 3 attempts one of the cards was delivered but after 5 attempts the 2nd gift card still was not sent. After 10 phone calls to customer service I waited almost a month for the refund for the second gift card and still never received my refund. This company is terrible with online purchases.