Bath & Body Works

SH 

on BBB

4 years ago

I have spent the better part of today trying to resolve an issue and find myself very sad, disappointed, and frustrated. i am a fan of Bath and Body Works so extra disappointed. I placed two orders, on separates dates, both containing Christmas presents. I ordered 5+ weeks prior to the Christmas knowing that shipping would be delayed. I talked to a rep today as I have not received either and tracking details are sketchy. She confirmed that both orders, although completely separate from one another, have been lost! She offere... read more

ELVIRA J 

on BBB

4 years ago

I placed two orders online during the BOGO for three wick candles event. The next day one of my orders was canceled without a reason. The first order appeared to have shipped the next day with a UPS tracking number. However, 12 days later UPS was still waiting for the package. When I called contacted customer service I was told to keep waiting which I found unacceptable. I was told that my order could not be reshipped because there are no candles left. I was able to get my money back but because of neglegence on the companie... read more

Nelmarinia C 

on BBB

4 years ago

My wife made an online order for 6 3 mick candles everything was nice after the confirmation email then for no reason they cancel one of tje candles today when they send me a shipping confirmation email another candle was cancel for no aparent reason Shame on you and your polotocs in cancelations BBW can cancel items but ypu can't 

Samantha 

on BBB

4 years ago

Candle Day. The day I look forward to all year, and because of COVID-19 I shopped online this year for the first time. Several days after placing my order, I was emailed about candles that I order that were "out of stock." Well, I made my order at 6 AM and there were no candles out if stock on the website when ordered and when I asked for a replacement candle in another scent, I was basically told tough luck, here's a 20% coupon instead. If you shop here, you know 20% off a candle is nowhere near the same price as the price ... read more

AHarmeyer 

on BBB

4 years ago

I used to be a tried and true customer to B&BW, however, as of recently they have really missed the mark. I believe the pandemic has really affected the manner in which they are fulfilling orders, but they also switched shipping services during their biggest sale times of the season. This has proven to be disastrous. I placed two large orders one on 11/16/2020 and another on 11/26/2020. Neither of which have to date been received. I am pretty understanding that the Black Friday sale may take a bit longer, but to not have rec... read more

Dee M 

on BBB

4 years ago

I placed an order today @ 3pm and decided right after I did not want to purchase so I went on live chat right away to cancel my order. Got an email stating my order was received. The rep said she was able to cancel order but I kept waiting for my cancellation email. So I went on live chat again and was told by a different rep that I was not able to cancel on live chat and that I had to call. So I called but did not want to be on hold so I opted for a call back. Waited for a call back for over an hour all the while receiving ... read more