Bath & Body Works

Pamela H. 

on BBB

3 years ago

I bought car vents for my car. The scent leaked onto my trim and into my console destroying my radio/GPS console. It is costing me over $2,000 to replace this area of my ******* I tried calling **************** numbers and no one would answer. I left my phone numbers for call backs as they mentioned but no one would ever return my calls. I even sent a detailed letter with pictures and no one responded. It was sent certified with return receipt and no one responded. It has been the worst customer service I have ever had. Peop... read more

Meee M 

on BBB

3 years ago

I received defective and broken merchandise today. I called customer service within 30 minutes. The representative for security needed my address,. For what.? I just received package, I didnt move / change address in 30 minutes so our conversation went left. I asked for a supervisor but was told not available but would send a message for **** disconnected the call and filed a complaint. They take your money in a few seconds but give you a hard time for broken merchandise they shipped.Glass all over my clothes, sofa and my fl... read more

Kimberly M 

on BBB

3 years ago

I wish I could post the pictures I have of the horrible mess that got sent to me...it was so poorly packaged, there was bubble bath all over everything, items broke, and just a mess in general...nothing salvageable at all it all had to go into the garbage. They tried to blame ***** but I stopped the lady right there and told her nope it was you packaging center! And now I have to wait 3-5 business days to get my money back but they took my money within seconds. Horrible company and will never order from them again! 

C J. 

on BBB

3 years ago

I ordered online and had 3 days to pick up my order. The next day I get an email stating that part of my order was canceled. Who does that? They basically took my paid items out my bag and sold them to someone else. Horrible customer service when getting an resolution. I definitely wont be purchasing anything from this place again 

Shanta A 

on BBB

3 years ago

Placed and order and charged for items but didnt receive them 

Kitty S 

on BBB

3 years ago

I ordered "buy 3 get one free" items. I was sent 3 of the 4 items with the last item "hidden" from being left out as it just feel off my order forms & there was no additional shipping information or anything. So, I reached out, waited 3 days, nothing; reached out again, waited 3 days, nothing; tried calling couldnt get past the robot; tried the chat and after an absurd 45 minute wait I finally was able to get a human. She tried for 10 minutes to sell me more things saying the product that was left out was "out of stock and u... read more

Arian J 

on BBB

3 years ago

I tried to contact customer service to help me with my gift card I got 3 different numbers to contact throughout 10 minutes of trying to figure out how I can get this order processed. Once this gift card is used used up Ill just be using ANY OTHER company but this one.* 

Dee K 

on BBB

3 years ago

I ordered car vent clips and scent pods. This is my first time. Sadly enough I was dissatisfied with the way it leaked from the clip down my center car. You can not get it wiped off, like it has left a burn in the leather. I have notice changes over the years, but this one is more damaging than all. 

Tray N 

on BBB

3 years ago

I placed my order through PayPal. After the funds were on hold (from PayPal), Bath and Body works cancelled my order because products were out of stock. The next day I called in to place my order and my address was entered incorrectly. I caught the mistake and called back in. The manager re did my order with the correct adress. Now I have a double order being shipped.. what do I do?