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Bath & Body Works
- Beauty
- Waynesboro, VA
About this business
Specialties: For over 20 years, we've created the scents that make you smile. Whether you're shopping for fragrant body lotion, shower gel, or the world's best 3-wick candle, we have hundreds of quality products perfect for treating yourself or someone else. Our store associates are ready to help you put together the perfect gift or find the perfect scent for you or your home.
Location details
831 Town Center Dr, Waynesboro, VA, 22980, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
They hire thefts at their location in Short Pump, Richmond - VA. The cashier tried to steal my giftcard that had balance on it and told me there was no money left. She got ****** she got caught and threw a fit and had the nerve to told me to leave. When called customer service, they said they will follow up but did nothing, when contacted them online, they all seemed they copy paste the answers you want to hear.
Order never received and they have record of no delivery but only gave me a partial amount back ?????
Today is June 12, 2023 I placed an order on June 7, 2023! As of yet I’ve only received the email confirmation and nothing else! I’ve spoken to several associates over the phone that can only tell me my order hasn’t shipped! The address is correct with an incorrect zip code which the associates said cannot be changed and they’re not sure if I’ll receive my order because of the incorrect zip code? The last associate I spoke with told me to wait another few days to see if I receive any information regarding my order! What kind ... read more
My online order continues to be a nightmare! I complained about UPS and FEDX delivery people to them and to Bath and Body Works, uploading proof from my RING video camera and pictures of the damaged items, everytime and nothing has been done at all! I believed that I'm being retaliated against by the delivery people and the company because they are angry that complaints are being filed against them and are deliberately sending the same delivery people damaging, mishandling, placing packages at the wrong address so that they ... read more
This companies return policy is a lie. They claim they offer customers satisfaction guaranteed, when the stores clearly has their own return policies. I went into the store and was told after 90 days you’ll get a refund in the form of either a exchange or gift card and that they have gotten very strict. I got 20 percent back of what I actually paid for, they will give you the lowest possible price point. Also the manager their ****** in the Russellville Arkansas location is definitely not friendly at all and looks at you wro... read more
I am one who has been a loyal customer to BBW for over 10 years and I have enjoyed the products. Customer service have been hit or miss but I try not to let it get to me as the store does get busy. Well yesterdays experience at the Cross Creek Mall location in Fayetteville NC was disappointing. I saw a product that I was interested in, asked two sales associated twice if there were any more and they said no but there is a display near the cash register that I can go check to see if they had what I wanted. I go back there twi... read more
Ordered over $400 online & 1 of 5 boxes came in beat up, opened & everything in disarray w/body mist sprays upside down, lids on bottom of box, under 25 broken wallflowers. I took box into local store so she could see box & witness what came out & how I received. She was floored it wasn't shipped w/better protective packaging & agreed wallflowers were broken bc she picked several up & they were oozing liquid. I only wanted an even exchange on broken items. She said to go pick out our wallflowers while she processed return. W... read more
They do not honor their published return policy. Their written policy says if you have the original receipt you get a refund of your purchase price as shown on the receipt - if it is within 90 days it goes back to your method of payment. If it is over 90 days you get a gift card. That is not true. If you have the original receipt and it is past 90 days you get a PARTIAL refund of your purchase price on a gift card. Needless to say, I will no longer be giving them thousands of my dollars as I have been doing in the past. Sorr... read more
I want to start off saying, I have been a customer with bath and body since I was in middle school and I am 24 now. My father (like every year) gives me a gift card to bath and body since I love it so much. I revived the email of the e-gift and no gift card was there. I had contacted customer support and was on a chat with them for over an hour! The lady had said she never seen this before and needed help, which is no problem. After being on chat with them for over an hour she then said I should receive the gift card in 5-7 ... read more
Frequently asked questions about Bath & Body Works
How is Bath & Body Works rated?
Bath & Body Works has a 3.1 star rating with 338 reviews.
When is Bath & Body Works open?
Bath & Body Works is closed now. It will open at 10:00 a.m.
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