Bath & Body Works

Amber M 

on BBB

a year ago

Placed an order which was immediately cancelled for no reason. I lost my 25% coupon and 4 rewards I earned after spending $400 and when I called them they refused to replace them. Acted as thought they didn't have the ability to which I know is a lie as they've done so in the past. Horrible customer service They've went downhill and that's why I'll just continue to take my money to Homeworx & Goose Creek. I never have to deal with these issues with them. 

Todd D 

on BBB

a year ago

They offer 20% off and free shipping then they don’t honor the offer 

Lynda C 

on BBB

a year ago

The ad says 100% satisfaction guarantee. False advertising. Manipulation. Customers taken advantage of. I contacted Bath & Body about my dissatisfaction. I was bounced around - 3 calls because this one only talks about online orders, so I referred to in store customer service. Put on hold for 2 minutes at a time. I had sales slip and read requested information from sales slip, put on hold, comes back says can’t honor 100% satisfaction guarantee. I want product replacement and additional consideration for being treated badly ... read more

Linda L 

on BBB

a year ago

I had placed an order for my son. I received conf of the order. Midway through deliver, my son left the address and I called to have the shipment sent to my home. They took that response, say it would be sent to my hom. A few days later I call to see where the order is and they sent it back to the original address. I called back again to have it sent to my address and they sent it to the original address again. SO I then called and asked for a refund. I received confirmation of refund. The this past week I get an apology let... read more

Megan L 

on BBB

a year ago

i never got my order, i never got an order confirmation so i am not even sure what email i used. my account however was charged 172.01, i need help with getting my money back!!! 

Retena G 

on BBB

a year ago

Faulty sprays on deodorizers …if they fall on the floor…the tops are irreplaceable and can no longer be used! 

Sunshine B 

on BBB

a year ago

So I was cut off from talking to a “P******” tonight not sure why! Maybe because once it’s 9pm pst they cut people off. Their system is a joke! The online site does not work hardly ever! So I was trying to order things tonight 10/1/2023 it was going well I was excited, I added the fairytale spray which I was excited to see available I placed my order with a lot more items in it and then it said fairytale wasn’t available and instead they were going to give me a free item free shipping and $10 off for the LEAVES things for me... read more

Joan H 

on BBB

a year ago

I placed and paid for an online order to which I got an email confirmation. I went to check the status of my order and there seems to be no record of me placing the order. I called bath and body works several times and customer service reps weren't very helpful they just says there's no record of the order. I would love to get my candles. I went on line to check and there seems to be a lot of people with the same issue. I think this is very unfair and bad business practice. 

Christine P 

on BBB

a year ago

I got a chemical burn on my face and neck from using one of their lotions. It took almost 3 years to get rid of the hyperpigmentation.