Banter by Piercing Pagoda

Khyzer Z 

on BBB

2 years ago

Zales Outlet in *********:STAY AWAY. Scrupulous people. No Integrity whatsoever. Will not honor verbal agreements. But will use every excuse in the world. 

Khyzer Z 

on BBB

2 years ago

Zales Outlet in *********:STAY AWAY. Scrupulous people. No Integrity whatsoever. Will not honor verbal agreements. But will use every excuse in the world. 

michele r 

on BBB

2 years ago

zero stars in 10 months time my 3 stone anniversary ring has had to be sent in for repairs. I didn't know anything was wrong until I took it in for the cleaning and check for the lifetime protection plan. the 1st time was pretty uneventful. But this time OMG the store told me a prong was broken that was on Sunday 3/19/23 they said it should be back by 4/2/23 ok. so the online repair tracker doesn't update all it said was that it was sent. so I called to check on it. Tell me why the repairs were complete on 3/23/23 and it jus... read more

michele r 

on BBB

2 years ago

zero stars in 10 months time my 3 stone anniversary ring has had to be sent in for repairs. I didn't know anything was wrong until I took it in for the cleaning and check for the lifetime protection plan. the 1st time was pretty uneventful. But this time OMG the store told me a prong was broken that was on Sunday 3/19/23 they said it should be back by 4/2/23 ok. so the online repair tracker doesn't update all it said was that it was sent. so I called to check on it. Tell me why the repairs were complete on 3/23/23 and it jus... read more

willard a 

on BBB

2 years ago

I wrote a review several months ago due to my watches taking over 5 months for repair and I think its only fair that I update. *****, the general manager was very reasonable and explained the situation that resulted in the delay.***** also took steps to make sure I was satisfied with the end result, which I am. And I will continue to do business with this store. 

Jessica C 

on BBB

2 years ago

My husband bought my wedding ring from Kay jewelers in ********* ** at *****************, its a 10k White **** Diamond ring. I had seen posts about **** having fake jewelry or not being honest about the stones on a piece theyve sold so I took it to someone who makes jewelry and he said that my ring isnt even worth 200$ and all of the diamonds arent real like I had been told. I then took it back to Kay Jewelers and explained to them that I wasnt happy knowing I have a ring that was 3,000$ before it was put on sale and they di... read more

Brandi D 

on BBB

2 years ago

Kay Jewelers has very poor quality jewelry. 1 item that I purchased a month ago has already lost a stone. They will not accept a return and stated the item can only be exchanged which will require me to go to the store with all the original paperwork and packaging. Another item I ordered looks like costume jewelry. I have a similar ring I purchased at Kohls that looks better than this one does and is better quality. I thought I would treat myself to a nice ring from *** and received nothing but junk that breaks instead. 

Janice L 

on BBB

2 years ago

Purchased 2 items online from Zales. I returned one of the items to the Zales store and was given a receipt that I would get my refund within 48 hours. After 48 hours I've never heard back from Zales and call the number which connected me to signet Jewelers and after numerous emails and phone calls I still have not received a refund which I returned on January 23rd 2023. They claimed they credited my bank, which I didn't use a bank card I used an **************** card, so I asked for proof about the bank credit and they told... read more

Janice L 

on BBB

2 years ago

Purchased 2 items online from Zales. I returned one of the items to the Zales store and was given a receipt that I would get my refund within 48 hours. After 48 hours I've never heard back from Zales and call the number which connected me to signet Jewelers and after numerous emails and phone calls I still have not received a refund which I returned on January 23rd 2023. They claimed they credited my bank, which I didn't use a bank card I used an **************** card, so I asked for proof about the bank credit and they told... read more