Banter by Piercing Pagoda

Jeffrey O 

on BBB

2 years ago

first engagement ring chipped diamond which i mentioned t the sales person at time of purchase he brushed it off and didn't look sure enough after proposing a few days later my fiancee notices and can also feel a sharp edge on stone so i brought ring back and it was put under a scope and sure enough big chip in stone. it was sent out for repair and at that time i also asked for it to be engraved while being repaired. few days later i get a call saying it can't be repaired and will need to be replaced, ok whatever i'll take a... read more

Ashton G 

on BBB

2 years ago

Ring was purchased there for me as a gift. The diamond fell out and Jared fixed it, then the next time the diamond fell out again and they refused to fix it, even though there was lifetime insurance on it. Corporate office wouldnt even fix it. Both the store and corporate claimed they couldnt fix the ring because supposedly the diamond was glued into the ring. THEY DID IT! They also claim they couldnt find the account to fix it even though they had found it in the past. They also claimed that it was a cheap ring and wasnt pu... read more

Richard S 

on BBB

2 years ago

Worst company ever. I bought a warranty and my fiances ring fell in the disposal and is now gone. They told me rhat it doesn't cover lost or stolen. Shady company and they should be put out of business. I'll be contacting my lawyer. 

Nicole S 

on BBB

2 years ago

Went in to get an heirloom ring sized. Was given the promise date of 8/30 which would have been before my wedding date. We called yesterday 9/5 to find out what’s going on. Finally got a phone call back today to let us know that the 100 year old ring we entrusted to you, was deemed a UPS loss. I think cameras need to be checked at all the locations because I feel like it was not lost, rather stolen. And I’m not sure if it’s the repair shop that’s responsible or the front. Either way, being told a new ring will be made to mak... read more

DB B 

on BBB

2 years ago

I would give zero stars if I could. Having an absolute miserable experience with Zales. I placed earlier this week but had to cancel it due to an incorrect billing address. I received an email stating the order was cancelled- Nothing else. Zales charged my card for that order and is saying the package was sent and delivered. The order was cancelled.... I then replaced the order over the phone and the rep got my name and address wrong again, so after hours of frustration I decided I did not want to do business with Zales. The... read more

Serina H 

on BBB

2 years ago

I am deeply appalled by the horrendous experience I've had with Peoples Jewellers. In April, my partner purchased my engagement ring, intending to have it resized well in advance of our planned July engagement party. It is now nearly September, and the ring is nowhere to be found, despite multiple attempts to reach out and numerous visits to the store.Our countless calls have gone unanswered, leaving us in a state of disbelief and fury. Each visit to the store has been met with the same apathetic response: they have absolute... read more

DB B 

on BBB

2 years ago

I would give zero stars if I could. Having an absolute miserable experience with Zales. I placed earlier this week but had to cancel it due to an incorrect billing address. I received an email stating the order was cancelled- Nothing else. Zales charged my card for that order and is saying the package was sent and delivered. The order was cancelled.... I then replaced the order over the phone and the rep got my name and address wrong again, so after hours of frustration I decided I did not want to do business with Zales. The... read more

Serina H 

on BBB

2 years ago

I am deeply appalled by the horrendous experience I've had with Peoples Jewellers. In April, my partner purchased my engagement ring, intending to have it resized well in advance of our planned July engagement party. It is now nearly September, and the ring is nowhere to be found, despite multiple attempts to reach out and numerous visits to the store.Our countless calls have gone unanswered, leaving us in a state of disbelief and fury. Each visit to the store has been met with the same apathetic response: they have absolute... read more

Carolynn H 

on BBB

2 years ago

I purchased my Leo diamond engagement ring and wedding band set 10 years ago. I am unable to remove my ring and need it to be cut off and resized. I did the online chat to see what stores could provide this service. The chat rep instructed me to go to a MEDICAL PROFESSIONAL to have this done. I am an ER nurse. This is not a health related issue, nor is it an emergency. It in no way warrants a doctors visit and a bill to my insurance company- that’s fraud. Then I asked her if it was true that a ring cut off by someone who was... read more