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Banter by Piercing Pagoda
- Healthcare
- Waterbury, CT
About this business
Location details
495 Union St Suite 2218, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
About ready to sell my ring and buy from somewhere else. Bought my original wedding set 8 years ago. 3 years ago my diamond kept falling out of my engagement ring. I sent it off 4 times to be repairs and every single time it happened again. Finally the manager offered to get me a new ring which I did. Now my new ring has had to be repaired as well and when I send it off to be redipped and cleaned it never comes back completely done. I just went without it for almost 3 weeks and then when my husband picked them up today my en... read more
Business response:
Thank you for taking the time to submit a review of our company. I'm sorry to hear about your experience. If you would like a member of our Customer Connection Center to speak with you directly about this, please contact us at ********** ****or visit *********************************to send an email. We look forward to hearing from you.
Honestly, this is just bad business. I ordered my ring set on June 24 and it was supposed to be ready for pickup July 19th. Come to find out after that day passed, I had to call to get the UPS tracking number and discovered that it was “lost.” I have been trying consistently to get in contact with management and E-commerce regarding my reorder and the status. I have been promised a callback several times to get zero communications. Before the reorder, I was guaranteed by the rep that my order would come in before August 22. ... read more
Business response:
<p>Thank you for your review about our company. We apologize for your dissatisfaction with the delay to replace your order after it was lost by UPS and for the lack of follow up. Please understand the we are not the service provider for your credit account. You will need to contact them to inform them about that has occurred with your order to see if there is anything they can do about your payments.</p> <p></p> <p></p>
Shipped multi-diamond ring for repair took over a year. Diamonds replaced with grey glass. Repair not made. Wont provide paperwork including inspection the manager said he did day before pickup. Sounds like someone is running an inside scam on jewelry from my local store!
Business response:
Thank you for taking time to submit a review of our company. We could not find any records of repair work under your name. So a member of our Customer Connection Center can speak with you directly about this, please contact us at 1-800-527- 8029 or visit *********************************to send an email. We look forward to hearing from you.
My boyfriend bought my engagement ring online from them and was told it could only be shipped to Vegas, NV. He drove all the way from Northridge to Vegas and when he got there the store only gave him the band. The ring came in a set and they told him they never had the ring even though he was fully charged for the set. When he called customer service they made it seem like it was our error and not worried about this missing ring. He had to drive back empty handed and the surprise was ruined. Luckily we found a better ring so... read more
Business response:
<p>Thank you for taking time to submit a review of our company.<br /> I'm sorry to hear about your experience. So a member of our Customer Connection Center can speak with the purchaser directly about this, please contact us at 1-800-527- 8029 or visit *********************************to send an email. We look forward to hearing from you.</p>
Stop!!! Dont waste your money! BUT if you do and purchase warranty be sure you follow their warranty rules to a T!!! My husband purchased me an engagement ring from them and we failed to take it back to the store to have it checked within the specified time of 3 months and sure enough my one carat diamond fell out and it fell on me. They would not do anything. So now I have a ring sitting in my jewelry box with a lot of memories but no diamond and cant wear. My husband is no longer with me and it would be nice to have my rin... read more
Business response:
<p>Thank you for taking the time to write a review of our company. To clarify, we provide a complementary Diamond Guarantee to our customers who purchase diamond jewelry. The guarantee covers the replacement of lost or damaged diamonds in their original mounting provided the required six-month inspections take place. These inspections are for our mutual benefit because they can detect issues before they result in the loss of a diamond. In addition to explaining the terms of the guarantee during the purchase, we provide a bro... read more
DO NOT BUY FROM ANY OF THEIR STORES! Cheap merchandise and have been waiting for TWO months for a refund of a return. Absolutely pathetic and they should not be in business!
Business response:
Thank you for your review. If you have not yet contact the ************************** for further assistance, please call us at ************** or you can visit our website for other ways to contact us, such as chat and text.
Bought a pearl necklace online and picked up locally for an anniversary gift. Purchased May 19,2023 and given to wife on June 23, 2023 and chain broke immediately. Took to local store and they would not fix it with me buying the warranty. This was brand new. I will never ever buy anything again from Jared's or recommend to anyone. I guess they have plenty of business that they don't need mine anymore. A past customer longer I would leave a lower rating but this site wouldn't let me
Business response:
Thank you for taking the time to submit a review for our company. We apologize for your dissatisfaction with the pearl necklace you purchased. We have a thirty day return and exchange period, and repair work needed outside that time can come with a fee if an Extended Service Agreement was not purchased. If you have not yet contact the Customer Connection Center for further assistance, please call us at (800) 527-8229 or you can visit our website for other ways to contact us, such as chat and text.
Did a custom design at the Waldorf, MD location. This has been the biggest nightmare ever. I love getting new jewelry. Who knew my first experience at Jared would be so awful. No one knows what they are doing. I purchased a ring, not only do they have over $3000.00 and the ring is paid off. They have my ring as well. Getting a lawyer. Everything was done over the phone. Talked to the manager - ****** who likes to hear herself talk. She said she can’t do anything and needs to wait on customer care. The story is much deeper. T... read more
Business response:
Thank you for taking the time to submit a review for our company. We apologize for your dissatisfaction with your custom design experience. We confirmed that your request to escalate your complaint is in the supervisor queue and you will receive a response.. We apologize that you were given the incorrect time frame for a return call.
This company should be put out of business. I have been a member for probably ten years because I could not shut down the account. Paying twenty dollars a month for absolutely nothing. When I finally got smart enough to cancel the credit card they sent me to collections. Do not fall for this scam.
Business response:
<p>Thank you for taking time to submit your review. We apologize for your dissatisfaction in this matter.</p><p> If you would like assistance to resolve with your complaint, please contact the ************************** by phone at************** or text at **************.</p>
Frequently asked questions about Banter by Piercing Pagoda
How is Banter by Piercing Pagoda rated?
Banter by Piercing Pagoda has a 2.1 star rating with 187 reviews.
When is Banter by Piercing Pagoda open?
Banter by Piercing Pagoda is closed now. It will open tomorrow at 10:00 a.m.
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