Banter by Piercing Pagoda

Cheryl W 

on BBB

2 years ago

I have dealt with Zales for years. This year, they have accused me of not paying my bill. I have the receipts for the months involved and they are not helping me. Always have a copy of your checks, 

Cheryl W 

on BBB

2 years ago

I have dealt with Zales for years. This year, they have accused me of not paying my bill. I have the receipts for the months involved and they are not helping me. Always have a copy of your checks, 

Christina H 

on BBB

2 years ago

Signet jewelers, which encompasses several common jewelry stores like ***** ********, *** ********, and ***** refuses to assist the customers that are dissatisfied. They refuse to release contact information for any of the managers above the store managers. Horrible. I will never do business with them again. 

Mal S 

on BBB

2 years ago

My husband purchased a Christmas gift. The product was defective (would not close) we tried multiple times during the 30 day period to return the item but the store was closed each time when they were supposed to be open. We were able to get there after the 30 day period and found the store open and were told they would need to be fixed and they would not refund our money. We expressed our disappointment to the manager and explained we had made multiple attempts to be there time within the 30 days and he just yelled in our f... read more

Mal S 

on BBB

2 years ago

My husband purchased a Christmas gift. The product was defective (would not close) we tried multiple times during the 30 day period to return the item but the store was closed each time when they were supposed to be open. We were able to get there after the 30 day period and found the store open and were told they would need to be fixed and they would not refund our money. We expressed our disappointment to the manager and explained we had made multiple attempts to be there time within the 30 days and he just yelled in our f... read more

April M 

on BBB

2 years ago

I had my ring sent off to zales to have my stone tightened and instead they pushed the prong down where the stone was crooked so I took it back to zales and the repair people cut the prongs reset my diamond, and did nothing about it so I took it to the other Zales, and they said it was destroyed and couldnt fix it I waited for corporate office to call me. They called me one time she didnt want to listen to my story and so my husband ended up having to upgrade because there was nothing there at the store that I felt like I wa... read more

April M 

on BBB

2 years ago

I had my ring sent off to zales to have my stone tightened and instead they pushed the prong down where the stone was crooked so I took it back to zales and the repair people cut the prongs reset my diamond, and did nothing about it so I took it to the other Zales, and they said it was destroyed and couldnt fix it I waited for corporate office to call me. They called me one time she didnt want to listen to my story and so my husband ended up having to upgrade because there was nothing there at the store that I felt like I wa... read more

Stephanie S. 

on BBB

2 years ago

Now that ***** is gone this store is awful!!! ***** was the best one they had. That man was there 24/7 and he took care of you like you were family! The store is disgusting now that he is gone! Awful customer service!!! I've spent a ton of money in that store because ***** knew his stuff!!! I absolutely will never spend another dime at *****! Do better! Stop abusing and using your employees!!!! This company doesn't care about their people!!!! Awful place! I will mske sure everyone knows how awful ***** is! 

Melanie G 

on BBB

2 years ago

Two months in a row we have been charged for a late fee for payments sent online two weeks prior to due date. The first time Zales blamed it on our bank. We have never had that problem with any of our other bills. Our credit is 840!This time I say it is a scam! I will NEVER purchase anything from them again. I'm sticking with *******'s!