Banter by Piercing Pagoda

Grant P 

on BBB

2 years ago

In October of 2021, I purchased an engagement ring from the Jared. The sales associate if I was interested in signing up for a Jared credit, she said it would really help if I did. At no point did she explain that I was signing up for a promotional plan.In the fall of 2022, I informed Jared that my billing address had changed and yet my statements continued to be sent to my old address. A couple months later, after I was charged a late fee for missing a payment I had not been notified of, I again sent a request to Jared to u... read more

Donna R 

on BBB

2 years ago

Their customer service is horrible! I waited over 15 minutes before anyone acknowledge me. I went to Jared to purchase a Mother Day gift for my daughter, as this being a special day...she is a mother for the first time. I picked out a custom piece of jewel, and was told it would be ready in time. I went in on a weekend and was told by the sale associate that she would have to call the order in on Monday and would call me to confirm. No one called me and I ended up calling Jared two days later. I was told that the person who ... read more

Oscar C 

on BBB

2 years ago

Stay away from zales!!! I purchased a engagement ring for my fiance since shes going to be going on deployment and wanted to propose before she left. Next day the order was canceled due to a shipping problem. They stated it was not in stock and did not know when it would be in stock again but i could go to a store and have it specially ordered maybe. Upon asking for the problem To be escalated i was rudely dropped from the chat did not even bother. Worst experience ever 

Oscar C 

on BBB

2 years ago

Stay away from zales!!! I purchased a engagement ring for my fiance since shes going to be going on deployment and wanted to propose before she left. Next day the order was canceled due to a shipping problem. They stated it was not in stock and did not know when it would be in stock again but i could go to a store and have it specially ordered maybe. Upon asking for the problem To be escalated i was rudely dropped from the chat did not even bother. Worst experience ever 

Ricardo D 

on BBB

2 years ago

I purchased a Movado watch a few months in ago August 2022. The watch stopped working about two months ago. Upon noticing the watch not working, I took off the watch and began to inspect the watch to see if it could be a pulled knob or anything else that could be causing it to stop working. There wasn’t much to look for since the only mechanical part was the side crown. I did however see that there was a sticker on the back of the dial stating that the battery had to be replaced by 2022. I WAS SOLD A WATCH WITH AN EXPIRED BA... read more

Kate G 

on BBB

2 years ago

Picked a diamond for an engagement ring in beginning of March at Kay’s Jewelers at the Holyoke Mall in Holyoke, MA. . Paperwork for service to place diamond on a different band said ring ready end of March. It’s in May, no ring still. I better have them for my wedding date in July. After reading other reviews I’m nervous about the ring on many different levels. We paid $6,000.00 for the diamond and more for the band and matching wedding ring. I’m sick to my stomach. We go in, they give us an arbitrary date and it comes-no ri... read more

Jayme S 

on BBB

2 years ago

We have been shopping at Kay's for the past 14 years. We started having issues the past 1 to 2 years. When we needed work on my rings they would come back from the goldsmith in needing repair because of the errors of the goldsmith. Few examples are, received my ring back from the goldsmith and a diamond had fallen out. We sent it back and received it back with black residue underneath the diamond. Had to send it back again. I had my center diamond fall out once and sent it to the goldsmith to be put back in and it was return... read more

Mercy B 

on BBB

2 years ago

Kay Jewelry at the northshore mall Buyer beware! This location was beyond neglectful. They sold a ring they had on display but didnt even have it anymore and since i couldnt get a refund they had to custom make it. It took 8 months! to get a ring that didn't look like what they offered. And, the warrant and taxes are not included with the initial purchase. They charge you when you pick up and they dont tell you in advance. They took the joy out of buying a special jewelry. And the Manager is beyond rude! Do not recommend it,... read more

Tatiana J 

on BBB

2 years ago

Went in to get gem on my ring fixed, done this before (different store) no problem. Problems started when our warranty had apparently disappeared. After looking for a minute, ***** told us we could get the repair done, no charge. Another asked if we wanted the ring replated too. We were told no charge so we said yes but we were more concerned about gem. Ring went for repairs. Few days workshop calls saying that they couldn't work on ring due to no warranty being attached. We call the store manager, said she would call servic... read more