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Banter by Piercing Pagoda
- Consumer Goods
- Waterbury, CT
About this business
Location details
495 Union St Suite 2218, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Stop!!! Dont waste your money! BUT if you do and purchase warranty be sure you follow their warranty rules to a T!!! My husband purchased me an engagement ring from them and we failed to take it back to the store to have it checked within the specified time of 3 months and sure enough my one carat diamond fell out and it fell on me. They would not do anything. So now I have a ring sitting in my jewelry box with a lot of memories but no diamond and cant wear. My husband is no longer with me and it would be nice to have my rin... read more
Business response:
<p>Thank you for taking the time to write a review of our company. To clarify, we provide a complementary Diamond Guarantee to our customers who purchase diamond jewelry. The guarantee covers the replacement of lost or damaged diamonds in their original mounting provided the required six-month inspections take place. These inspections are for our mutual benefit because they can detect issues before they result in the loss of a diamond. In addition to explaining the terms of the guarantee during the purchase, we provide a bro... read more
I do not recommend Zales at all. I dropped my ring off at the Rochester MN location for my rings to be sized down and new rhodium put on the rings When the ring arrived back late to the store the center diamond had been swapped out for a poor quality diamond with scratches, pitting and imperfections that are visible to the naked eye. they stated it needed to be sent back again for loose diamonds on the band and again they sent back a different center diamond. Corporate office refused to call me back and no accountability for... read more
Business response:
I'm sorry to hear about your experience. So a member of our *************************** can speak with you directly about this, please contact us at ************** or visit ************************************************* to send an email. We look forward to hearing from you.
I do not recommend Zales at all. I dropped my ring off at the Rochester MN location for my rings to be sized down and new rhodium put on the rings When the ring arrived back late to the store the center diamond had been swapped out for a poor quality diamond with scratches, pitting and imperfections that are visible to the naked eye. they stated it needed to be sent back again for loose diamonds on the band and again they sent back a different center diamond. Corporate office refused to call me back and no accountability for... read more
Business response:
I'm sorry to hear about your experience. So a member of our *************************** can speak with you directly about this, please contact us at ************** or visit ************************************************* to send an email. We look forward to hearing from you.
I would give 0 stars if I could not only has my wife been without a ring since April but they are not trying to honor the warranty I bought for the ring! They wont fix the ring that they still have!! And after months of my wife being without a ring that i warranted they only offered half of what I paid in store as store credit!! This whole establishment is a joke!!
Business response:
I'm sorry to hear about your experience. So a member of our *************************** can speak with you directly about this, please contact us at ************** or visit ************************************************* to send an email. We look forward to hearing from you.
I would give 0 stars if I could not only has my wife been without a ring since April but they are not trying to honor the warranty I bought for the ring! They wont fix the ring that they still have!! And after months of my wife being without a ring that i warranted they only offered half of what I paid in store as store credit!! This whole establishment is a joke!!
Business response:
I'm sorry to hear about your experience. So a member of our *************************** can speak with you directly about this, please contact us at ************** or visit ************************************************* to send an email. We look forward to hearing from you.
DO NOT BUY FROM ANY OF THEIR STORES! Cheap merchandise and have been waiting for TWO months for a refund of a return. Absolutely pathetic and they should not be in business!
Business response:
Thank you for your review. If you have not yet contact the ************************** for further assistance, please call us at ************** or you can visit our website for other ways to contact us, such as chat and text.
Bought a pearl necklace online and picked up locally for an anniversary gift. Purchased May 19,2023 and given to wife on June 23, 2023 and chain broke immediately. Took to local store and they would not fix it with me buying the warranty. This was brand new. I will never ever buy anything again from Jared's or recommend to anyone. I guess they have plenty of business that they don't need mine anymore. A past customer longer I would leave a lower rating but this site wouldn't let me
Business response:
Thank you for taking the time to submit a review for our company. We apologize for your dissatisfaction with the pearl necklace you purchased. We have a thirty day return and exchange period, and repair work needed outside that time can come with a fee if an Extended Service Agreement was not purchased. If you have not yet contact the Customer Connection Center for further assistance, please call us at (800) 527-8229 or you can visit our website for other ways to contact us, such as chat and text.
Did a custom design at the Waldorf, MD location. This has been the biggest nightmare ever. I love getting new jewelry. Who knew my first experience at Jared would be so awful. No one knows what they are doing. I purchased a ring, not only do they have over $3000.00 and the ring is paid off. They have my ring as well. Getting a lawyer. Everything was done over the phone. Talked to the manager - ****** who likes to hear herself talk. She said she can’t do anything and needs to wait on customer care. The story is much deeper. T... read more
Business response:
Thank you for taking the time to submit a review for our company. We apologize for your dissatisfaction with your custom design experience. We confirmed that your request to escalate your complaint is in the supervisor queue and you will receive a response.. We apologize that you were given the incorrect time frame for a return call.
CUSTOMER BEWARE!!We WERE customers here for over 15 years. My husband spent alot of money..Took all my jewelry in like clockwork.At December 2022 inspection they declined to honor my warranty for a ring they had to put a diamond in several times. I guess that says alot right there. But they said they would buy it back at half the price we originally paid as long as I bought another piece of jewelry double the price of that. I declined.Long story short.They didn't document the visit for some of my other jewelry and went I wen... read more
Frequently asked questions about Banter by Piercing Pagoda
How is Banter by Piercing Pagoda rated?
Banter by Piercing Pagoda has a 2.7 star rating with 237 reviews.
When is Banter by Piercing Pagoda open?
Banter by Piercing Pagoda is open now. It will close at 8:00 p.m.
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