Banter by Piercing Pagoda

Tatiana J 

on BBB

a year ago

Went in to get gem on my ring fixed, done this before (different store) no problem. Problems started when our warranty had apparently disappeared. After looking for a minute, ***** told us we could get the repair done, no charge. Another asked if we wanted the ring replated too. We were told no charge so we said yes but we were more concerned about gem. Ring went for repairs. Few days workshop calls saying that they couldn't work on ring due to no warranty being attached. We call the store manager, said she would call servic... read more

willard a 

on BBB

2 years ago

I wrote a review several months ago due to my watches taking over 5 months for repair and I think its only fair that I update. *****, the general manager was very reasonable and explained the situation that resulted in the delay.***** also took steps to make sure I was satisfied with the end result, which I am. And I will continue to do business with this store. 

Jessica C 

on BBB

2 years ago

My husband bought my wedding ring from Kay jewelers in ********* ** at *****************, its a 10k White **** Diamond ring. I had seen posts about **** having fake jewelry or not being honest about the stones on a piece theyve sold so I took it to someone who makes jewelry and he said that my ring isnt even worth 200$ and all of the diamonds arent real like I had been told. I then took it back to Kay Jewelers and explained to them that I wasnt happy knowing I have a ring that was 3,000$ before it was put on sale and they di... read more

Brandi D 

on BBB

2 years ago

Kay Jewelers has very poor quality jewelry. 1 item that I purchased a month ago has already lost a stone. They will not accept a return and stated the item can only be exchanged which will require me to go to the store with all the original paperwork and packaging. Another item I ordered looks like costume jewelry. I have a similar ring I purchased at Kohls that looks better than this one does and is better quality. I thought I would treat myself to a nice ring from *** and received nothing but junk that breaks instead. 

Christina H 

on BBB

2 years ago

Signet jewelers, which encompasses several common jewelry stores like ***** ********, *** ********, and ***** refuses to assist the customers that are dissatisfied. They refuse to release contact information for any of the managers above the store managers. Horrible. I will never do business with them again. 

Stephanie S. 

on BBB

2 years ago

Now that ***** is gone this store is awful!!! ***** was the best one they had. That man was there 24/7 and he took care of you like you were family! The store is disgusting now that he is gone! Awful customer service!!! I've spent a ton of money in that store because ***** knew his stuff!!! I absolutely will never spend another dime at *****! Do better! Stop abusing and using your employees!!!! This company doesn't care about their people!!!! Awful place! I will mske sure everyone knows how awful ***** is! 

Danica J 

on BBB

2 years ago

This ridiculous place is closing their stores left and right, but they expect people to drive up to 100 miles to get their jewelry inspected, to keep the warranty which we paid for!!! Needless to say, I will never purchase anything from them again, and Ill be sure to let everyone know! 

Ramon S 

on BBB

2 years ago

I had one of the worst experiences ever with this store:Jared The Galleria of Jewelry - Eastgate ********* EASTGATE POWER CENTER ***************************************************************** I came in for a repair that I have purchased a life time warranty for. The sales associate that I dealt was was one of the most rude, and disrespectful individuals that I have ever dealt with.As I am informing this individual of all the information that is in my profile to gather my warranty information, he continues to tell me that ... read more

Jonathan W 

on BBB

2 years ago

Had an abhorrent experience with the General Manager (**) of this location. I had made several purchases over the past couple months for myself, my wife, and my mother-in-law; I returned a few of these items (three to be exact) because they ended up not really working out for me.Upon arriving to the store today to return a bracelet that ended up not fitting me, the ** began to chastise me and inform me that I would no longer be able to return anything going forward. She was loud, rude, and accusatory throughout her conversat... read more