Banter by Piercing Pagoda

Madison C 

on BBB

2 years ago

My fianc bought my engagement ring from Kay jewelers in ************************************ in March of 2022. The ring was a 14k white gold halo. Within 2-3 months of wearing my ring the rhodium started to wear off to the point that my band was yellow. I took it into the store and the lady said oh thats completely normal due to the white gold being plated unlike yellow gold. I returned to the store to have it serviced in September of 2022 to keep my lifetime warranty and have the rhodium replated, and sized. When it came ba... read more

Denis C 

on BBB

2 years ago

I recently started searching for a new engagement ring for my wife(married for 8 years) to replace the really cheap ring that I proposed with when we were young and broke. I made that first purchase years ago through zales and figured to stay within the ***/zales/jared brand of jewelry now when it was time to spend a lot more money for a real diamond. Dealing with the leggy website (kayjewelers) while at work and navigating a handful of rings, I finally made a mistake and actually ordered the wrong ring on accident while on ... read more

John H 

on BBB

2 years ago

Absolutely horrible customer service on there customer service credit card line! I set up automatic payments to pay my balance off before 18 months to get the 0% interest on my upgraded wedding ring.. supposedly even with setting up automatic payments doesn't mean it will actually calculate the balance to be paid off in 18 months...I had $78 left on the account after the 18 month period...which doesnt make sense as we set up automatic payments... they still even 6 days after "the date to pay it off" they will still make sure... read more

Devin F 

on BBB

2 years ago

I bought my wife a foreverus engagement ring. They had to size it down to fit. On the website you can only go to size 5.5. So we had to size it down a second time after it got to the store. When they size down your ring, they keep the extra gold that they take off and do not tell you, discount you nor credit you for that. I said that is theft and I would like the gold I purchased. They gave me the gold from the secondary size down. I had to remind them that there was more gold that I paid for. The MANAGER ***** acted like a ... read more

Karen C 

on BBB

2 years ago

We purchased a diamond necklace and earrings as a graduation gift for our daughter. This was our first time shopping at ***** (and will be the last after our experience with them). Our daughter did not care for the necklace/earrings, so we attempted to return them for a store credit. We missed the 90-day exchange policy by three days. They refused to give us a store credit. I recommend shopping at ****** or ***'s Club who have a generous return policy, higher quality and better prices. 

Aretha E 

on BBB

2 years ago

This is the worst card to obtain. Do not apply for this card, I repeat - DO NOT deal with Jared or Kay Jewelers, they are both the same and it's not worth it. Both companies credit cards are serviced through *************** This is the bank behind major retail credit stores although it has the name of the retail store. ************* is a fraud, they will butcher the h*** out of your credit on purpose while you are paying on time. They do not report accurately and have not reported my credit for over 4 months. Since I am in t... read more

Martina H. 

on BBB

2 years ago

Fraudulent CREDIT CHECK! I did not know, approved, not requested, was done without my knowledge. I went to Jared to look at RingGuards - Enhancers. My husband has a Jared credit card of $5000. He was not with me, but gave approval to use over phone after answering private questions. I picked ring guard out $ ******* on August 27,2022. Then **** spoke to supervisor who then asked that my husband would take picture of his DL& email to them. Husband is not tech savvy - still has old flip phone - doesnt know how to do. So then I... read more

Jacinda W 

on BBB

2 years ago

Brought in my garnet ring to get fixed because the stone was chipped. I was told I would get my stone back and when I went to pick up my ring, low and behold….no return of my original stone! I was told their policy was to discard the stone. Really? I specifically asked for my stone back and was told it was no problem. The salesperson even told the manager that this was true when I went to pick up my ring! I’ve shopped and bought a few pieces at Jareds but no longer will I trust them there with any of my jewelry or purchases.... read more

LAURIE P 

on BBB

2 years ago

My husband and I have purchased many pieces of jewelry from **** over the past 30 years, this is where he purchased our wedding rings and then up graded them. He just passed away this March which was completely devastating to me and our family.I needed to have the annual inspection done on my bridal set in **** of this year. I took the set to **** and was advised I needed a few repairs. They advised it would take 2 weeks. I received a call just shy of the two weeks and was very excited thinking my rings were ready. I was the... read more