Banter by Piercing Pagoda

Teejan B. 

on BBB

a year ago

The Kay’s refuses to honor their lifetime watch battery warranties. They say they can’t find that particular watch in their system. The manager said they don’t work on Coach Watches. We have a copy of the warranty and will return to the store to see if they will replace the battery. The manager told me the warranty shows a metal band and the Coach has a leather band. First they replaced this battery a few months back and now the watch will not keep time. Second, the watch she was referring to is a Fossil brand, which again w... read more

Tammy jo A 

on BBB

a year ago

We sent entrusted my ring with Kay to have another band added to it for Mothers Day. Two weeks go by and the store manager calls to let us know the ring was stolen off a UPS truck. I’m heartbroken about it, but that’s not why a one star is given. My husband initially got the call. I visited the store today and asked for a copy of the paperwork showing the ring was actually sent and that the theft was reported to police. Store staff said all the paperwork is with the manager at home and they have no documents from ups, just a... read more

Justina N 

on BBB

a year ago

I have been subscribed to Rocksbox for about 5 years. I have had no trouble taking a pause in service which I have done several times throughout the years. It is all easily navigable on the website. I have found the service reliable and consistent with ample text and email reminders about using credit before losing it, updating preferences, reviewing pieces for better matches etc.,Im a hairdresser and buying trending earrings to jazz up my all-black outfit gets expensive. This service is perfect for me because unlike stitch ... read more

Grant P 

on BBB

a year ago

In October of 2021, I purchased an engagement ring from the Jared. The sales associate if I was interested in signing up for a Jared credit, she said it would really help if I did. At no point did she explain that I was signing up for a promotional plan.In the fall of 2022, I informed Jared that my billing address had changed and yet my statements continued to be sent to my old address. A couple months later, after I was charged a late fee for missing a payment I had not been notified of, I again sent a request to Jared to u... read more

Donna R 

on BBB

a year ago

Their customer service is horrible! I waited over 15 minutes before anyone acknowledge me. I went to Jared to purchase a Mother Day gift for my daughter, as this being a special day...she is a mother for the first time. I picked out a custom piece of jewel, and was told it would be ready in time. I went in on a weekend and was told by the sale associate that she would have to call the order in on Monday and would call me to confirm. No one called me and I ended up calling Jared two days later. I was told that the person who ... read more

Ricardo D 

on BBB

a year ago

I purchased a Movado watch a few months in ago August 2022. The watch stopped working about two months ago. Upon noticing the watch not working, I took off the watch and began to inspect the watch to see if it could be a pulled knob or anything else that could be causing it to stop working. There wasn’t much to look for since the only mechanical part was the side crown. I did however see that there was a sticker on the back of the dial stating that the battery had to be replaced by 2022. I WAS SOLD A WATCH WITH AN EXPIRED BA... read more

Kate G 

on BBB

a year ago

Picked a diamond for an engagement ring in beginning of March at Kay’s Jewelers at the Holyoke Mall in Holyoke, MA. . Paperwork for service to place diamond on a different band said ring ready end of March. It’s in May, no ring still. I better have them for my wedding date in July. After reading other reviews I’m nervous about the ring on many different levels. We paid $6,000.00 for the diamond and more for the band and matching wedding ring. I’m sick to my stomach. We go in, they give us an arbitrary date and it comes-no ri... read more

Jayme S 

on BBB

a year ago

We have been shopping at Kay's for the past 14 years. We started having issues the past 1 to 2 years. When we needed work on my rings they would come back from the goldsmith in needing repair because of the errors of the goldsmith. Few examples are, received my ring back from the goldsmith and a diamond had fallen out. We sent it back and received it back with black residue underneath the diamond. Had to send it back again. I had my center diamond fall out once and sent it to the goldsmith to be put back in and it was return... read more

Mercy B 

on BBB

a year ago

Kay Jewelry at the northshore mall Buyer beware! This location was beyond neglectful. They sold a ring they had on display but didnt even have it anymore and since i couldnt get a refund they had to custom make it. It took 8 months! to get a ring that didn't look like what they offered. And, the warrant and taxes are not included with the initial purchase. They charge you when you pick up and they dont tell you in advance. They took the joy out of buying a special jewelry. And the Manager is beyond rude! Do not recommend it,... read more