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Banter by Piercing Pagoda
- Consumer Goods
- Waterbury, CT
About this business
Location details
495 Union St Suite 2218, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Businesses that deal entirely online should not be so deceptive and shady when trying to cancel. The problem is is they hook you into a membership but if you cancel the membership you lose the monthly credits. So they were just essentially hoping to get least get $21 out of everyone which is so rude. The jewelry is not super quality either.
Business response:
<p>Thank you for your review of our company. </p><p>The $21.00 subscription fee is used as a credit towards purchasing jewelry from your rental set.</p><p>We apologize for your dissatisfaction in this matter.</p><p>If you would like to talk to someone in person about your concerns, please call us at**************.</p>
I purchased a watch from Jared while visiting a friend in Jacksonville, Florida. While in the store, I updated my name and address, since I recently got married. I waited for my bill and credit card, following said purchase but I never received it. Fast forward a few months and I started to receive phone calls from Jared letting me know that my account was past due. I advised that I had not received my credit card nor any billing statements. I was informed that my address and name on file were incorrect, despite me updating ... read more
Business response:
Thank you for submitting a review of our company. We're sorry to hear about your experience. We are not the service provider of your credit account and do not make calls regarding past due amounts. We can forward you to your credit provider if you would like to speak with them directly by contacting us at *************** or you can contact them at the number on the back of your credit card.
Placed order 8/5. It was canceled the following day. Placed a new order on 8.6. As of today it still has not shipped. I got an email stating they were having issues sourcing it. I requested a cancellation. They declined. They were unable to provide a date that I should expect it to ship. No empathy. Just oh well. Sorry for ya. Terrible service overall.
Business response:
Thank you for submitting a review of our company. We're sorry to hear about your experience. So a member of our Customer Connection Center can speak with you directly about this, please contact us at 1-800-527- 8029 or visit *********************************to send an email. We look forward to hearing from you.
About ready to sell my ring and buy from somewhere else. Bought my original wedding set 8 years ago. 3 years ago my diamond kept falling out of my engagement ring. I sent it off 4 times to be repairs and every single time it happened again. Finally the manager offered to get me a new ring which I did. Now my new ring has had to be repaired as well and when I send it off to be redipped and cleaned it never comes back completely done. I just went without it for almost 3 weeks and then when my husband picked them up today my en... read more
Business response:
Thank you for taking the time to submit a review of our company. I'm sorry to hear about your experience. If you would like a member of our Customer Connection Center to speak with you directly about this, please contact us at ********** ****or visit *********************************to send an email. We look forward to hearing from you.
Honestly, this is just bad business. I ordered my ring set on June 24 and it was supposed to be ready for pickup July 19th. Come to find out after that day passed, I had to call to get the UPS tracking number and discovered that it was “lost.” I have been trying consistently to get in contact with management and E-commerce regarding my reorder and the status. I have been promised a callback several times to get zero communications. Before the reorder, I was guaranteed by the rep that my order would come in before August 22. ... read more
Business response:
<p>Thank you for your review about our company. We apologize for your dissatisfaction with the delay to replace your order after it was lost by UPS and for the lack of follow up. Please understand the we are not the service provider for your credit account. You will need to contact them to inform them about that has occurred with your order to see if there is anything they can do about your payments.</p> <p></p> <p></p>
Shipped multi-diamond ring for repair took over a year. Diamonds replaced with grey glass. Repair not made. Wont provide paperwork including inspection the manager said he did day before pickup. Sounds like someone is running an inside scam on jewelry from my local store!
Business response:
Thank you for taking time to submit a review of our company. We could not find any records of repair work under your name. So a member of our Customer Connection Center can speak with you directly about this, please contact us at 1-800-527- 8029 or visit *********************************to send an email. We look forward to hearing from you.
My boyfriend bought my engagement ring online from them and was told it could only be shipped to Vegas, NV. He drove all the way from Northridge to Vegas and when he got there the store only gave him the band. The ring came in a set and they told him they never had the ring even though he was fully charged for the set. When he called customer service they made it seem like it was our error and not worried about this missing ring. He had to drive back empty handed and the surprise was ruined. Luckily we found a better ring so... read more
Business response:
<p>Thank you for taking time to submit a review of our company.<br /> I'm sorry to hear about your experience. So a member of our Customer Connection Center can speak with the purchaser directly about this, please contact us at 1-800-527- 8029 or visit *********************************to send an email. We look forward to hearing from you.</p>
I ordered a class ring from the Zales website. It did not look like the image. This ring has cloudy diamonds, the stone in the middle is supposed to be green, and it's blackish green, the images on the side are barely recognizable, and the year in the middle is not gold. everything about this ring is subpar. When I called Customer Service, they said there was nothing they could do unless I wanted to pay to get it redone again. I am very disappointed.
Business response:
I'm sorry to hear about your experience. So a member of our *************************** can speak with you directly about this, please contact us at ************** or visit ************************************************* to send an email. We look forward to hearing from you.
I ordered a class ring from the Zales website. It did not look like the image. This ring has cloudy diamonds, the stone in the middle is supposed to be green, and it's blackish green, the images on the side are barely recognizable, and the year in the middle is not gold. everything about this ring is subpar. When I called Customer Service, they said there was nothing they could do unless I wanted to pay to get it redone again. I am very disappointed.
Business response:
I'm sorry to hear about your experience. So a member of our *************************** can speak with you directly about this, please contact us at ************** or visit ************************************************* to send an email. We look forward to hearing from you.
Frequently asked questions about Banter by Piercing Pagoda
How is Banter by Piercing Pagoda rated?
Banter by Piercing Pagoda has a 2.7 star rating with 237 reviews.
When is Banter by Piercing Pagoda open?
Banter by Piercing Pagoda is open now. It will close at 8:00 p.m.
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