Banter by Piercing Pagoda

2.7

Consumer Goods
Waterbury, CT

About this business

Consumer Goods Jewelry

Location details

495 Union St Suite 2218, Waterbury, CT, 06706, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 8:00 p.m.
Tue	10:00 a.m. to 8:00 p.m.
Wed	10:00 a.m. to 8:00 p.m.
Thu	10:00 a.m. to 8:00 p.m.
Fri	10:00 a.m. to 8:00 p.m.
Sat	10:00 a.m. to 8:00 p.m.
Sun	12:00 p.m. to 6:00 p.m.

2.7237 reviews

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Kathryn W

2 years ago

Bad service concerning shipping wrong item in one case, and item delivered to wrong address. Wont send full refund or send the correct item.

Antonio H

2 years ago

If you order something expect at least a month for it to reach you just like ********

Business response:

I'm sorry to hear about your experience. So a member of our ************************** can speak with you directly about this, please contact us at *************** or visit ********************************* to send an email. We look forward to hearing from you.

Heather L

2 years ago

I would give them 0 stars if I could! This company charged my account after I canceled my subscription. I still had a set but was in the process of sending every single piece back. I reached out to customer service about the charge and they said they would refund my charge as soon as they received the jewelry. Then they preceded to take over $100 from my account. An unauthorized transaction! I reached out to them again to ask why they were trying to steal $100 from me. They said the transaction was a mistake and it didn't go... read more

Robin A

2 years ago

If I could leave zero stars I would. Several years ago, I purchased a rope chain gold necklace at the Kay's in Evansville on Green River Rd. The tag on it said 14kt. Gold. The claps on the necklace broke and I thought I would just sell it for scrap gold. I took it to a gold buyer and the first thing he did was take a magnet and test the chain. Real gold is NOT attracted to a magnet. The chain was drawn to the magnant in several spots. He said that sometimes they will sell a necklace that is gold-plated. I told him that the c... read more

Business response:

Thank you for submitting a review of our company. I'm sorry to hear about your experience. If you would like to speak with a member of our *************************** directly about this, please contact us at *************** or visit ********************************* to send an email.

Ken K

2 years ago

If I could leave a zero for stars, I would. Lifetime warranty on a ring where the diamond fell out. Found the diamond and dropped off for repair. After FIVE weeks told that the ring was unrepairable, they werent giving me back my ring, and I could take the value of the ring from 20 years ago towards a new ring. Said no. Initially told there was no replacement, and after two weeks, they said they would have one made for a replacement. Overseas, wouldnt say where. Manager told me they were using my rings I OWN as down payment ... read more

Business response:

I'm sorry to hear about your experience. So a member of our *************************** can speak with you directly about this, please contact us at ************ or visit ******************************************************** to send an email. We look forward to hearing from you.

Ken K

2 years ago

Business response:

Michelle M

2 years ago

I ordered two necklaces from ***.com on 10/4/23 to be delivered to my local store by 10/6/23. I called the store and they said they did not have the order. I called the online number and they said the store has the necklaces. I went to the store in person and they said they never received them. I called online services today 10/17/23 and they told me it could take up to 10 days to investigate. Meanwhile I have paid for 2 necklaces that I do not have. I asked them to send me 2 new necklaces while they are figuring this out as... read more

Business response:

I'm sorry to hear about your experience. So a member of our *************************** can speak with you directly about this, please contact us at *************** or visit ********************************* to send an email. We look forward to hearing from you.

Shannon P

2 years ago

Do not go to Jared, go to any place but them. My diamond engagement ring and wedding band is through them. After a few months of wearing the ring, I told them my diamond was loose, the big 2 carat diamond. They tightened the ring no problem, a month later my diamond fell out because it was loose once again, thankfully I found them diamond after searching my house for an hour. I brought it to them visibly upset as I was just In about this problem. The had zero documentation that they tightened the prongs.. concerning. about 2... read more

Business response:

Thank you for taking time to submit a review of our company. We apologize for your dissatisfaction in this matter. We would not locate any calls from you to our Customer Connection Center. However, it would be listed under your husband's name if he was the purchaser. If you would like a member of our Customer Connection Center to speak with you directly about this, please contact us at ********** ****or visit ***********************************to send an email.

Sam B

2 years ago

My husband bought a $1300 necklace for me as a gift for our wedding. The clasp on it was so small and easily got stuck. Most recently, the clasp got stuck on the pendant and the clasp had to be broken to get unstuck. We took it to Kay’s for them to send in to be fixed. I asked for a different clasp because of the extremely poor design of the one that it came with. They said they’d have to call me back with an estimate, fine whatever. They call about a week later and want $46 to replace a clasp that I can buy myself for $3!!!... read more

Business response:

Thank you for submitting a review of our company. I'm sorry to hear about your experience. So a member of our Customer Connection Center can speak with you directly about this, please contact us at*************** or visit ********************************* to send an email.