Banter by Piercing Pagoda

Marissa S 

on BBB

a year ago

Would just like to say the ********** **location needs better management. I was there a couple weeks ago on. Saturday, a busy day for me. I decided to trade in my necklace and the manager had no idea how to process one. After a very long wait my card wouldn't go through for whatever reason so I left, considerable upset because there was nothing wrong with my card or credit and I was there too long, again I had a very busy day. I called community and found out my card hadn't been activated which I still have no clue why becau... read more

Jeffrey O 

on BBB

a year ago

first engagement ring chipped diamond which i mentioned t the sales person at time of purchase he brushed it off and didn't look sure enough after proposing a few days later my fiancee notices and can also feel a sharp edge on stone so i brought ring back and it was put under a scope and sure enough big chip in stone. it was sent out for repair and at that time i also asked for it to be engraved while being repaired. few days later i get a call saying it can't be repaired and will need to be replaced, ok whatever i'll take a... read more

Ashton G 

on BBB

a year ago

Ring was purchased there for me as a gift. The diamond fell out and Jared fixed it, then the next time the diamond fell out again and they refused to fix it, even though there was lifetime insurance on it. Corporate office wouldnt even fix it. Both the store and corporate claimed they couldnt fix the ring because supposedly the diamond was glued into the ring. THEY DID IT! They also claim they couldnt find the account to fix it even though they had found it in the past. They also claimed that it was a cheap ring and wasnt pu... read more

Richard S 

on BBB

a year ago

Worst company ever. I bought a warranty and my fiances ring fell in the disposal and is now gone. They told me rhat it doesn't cover lost or stolen. Shady company and they should be put out of business. I'll be contacting my lawyer. 

Nicole S 

on BBB

a year ago

Went in to get an heirloom ring sized. Was given the promise date of 8/30 which would have been before my wedding date. We called yesterday 9/5 to find out what’s going on. Finally got a phone call back today to let us know that the 100 year old ring we entrusted to you, was deemed a UPS loss. I think cameras need to be checked at all the locations because I feel like it was not lost, rather stolen. And I’m not sure if it’s the repair shop that’s responsible or the front. Either way, being told a new ring will be made to mak... read more

Carolynn H 

on BBB

a year ago

I purchased my Leo diamond engagement ring and wedding band set 10 years ago. I am unable to remove my ring and need it to be cut off and resized. I did the online chat to see what stores could provide this service. The chat rep instructed me to go to a MEDICAL PROFESSIONAL to have this done. I am an ER nurse. This is not a health related issue, nor is it an emergency. It in no way warrants a doctors visit and a bill to my insurance company- that’s fraud. Then I asked her if it was true that a ring cut off by someone who was... read more

Em B 

on BBB

a year ago

Businesses that deal entirely online should not be so deceptive and shady when trying to cancel. The problem is is they hook you into a membership but if you cancel the membership you lose the monthly credits. So they were just essentially hoping to get least get $21 out of everyone which is so rude. The jewelry is not super quality either. 

Shari K 

on BBB

a year ago

I purchased a watch from Jared while visiting a friend in Jacksonville, Florida. While in the store, I updated my name and address, since I recently got married. I waited for my bill and credit card, following said purchase but I never received it. Fast forward a few months and I started to receive phone calls from Jared letting me know that my account was past due. I advised that I had not received my credit card nor any billing statements. I was informed that my address and name on file were incorrect, despite me updating ... read more

Amber C 

on BBB

a year ago

Placed order 8/5. It was canceled the following day. Placed a new order on 8.6. As of today it still has not shipped. I got an email stating they were having issues sourcing it. I requested a cancellation. They declined. They were unable to provide a date that I should expect it to ship. No empathy. Just oh well. Sorry for ya. Terrible service overall.