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Banter by Piercing Pagoda
- Consumer Goods
- Waterbury, CT
About this business
Location details
495 Union St Suite 2218, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I purchased a watch on line. They took my information and CC telling me it was in stock. When I went to a local store to buy, they cancelled my order. Now my CC is charged and I won't be refunded for 4-14 days. I went over with a customer service rep who guided me through to order it and it showed available. I am sure someone else that paid a higher price for it was given the last one. Now I don't have a watch i paid for, and have to wait 4-14 days to get a refund on my CC.
Business response:
I'm sorry to hear about your experience. So a member of our *************************** can speak with you directly about this, please contact us at ************** or visit ************************************************* to send an email. We look forward to hearing from you.
I purchased a watch on line. They took my information and CC telling me it was in stock. When I went to a local store to buy, they cancelled my order. Now my CC is charged and I won't be refunded for 4-14 days. I went over with a customer service rep who guided me through to order it and it showed available. I am sure someone else that paid a higher price for it was given the last one. Now I don't have a watch i paid for, and have to wait 4-14 days to get a refund on my CC.
Business response:
I'm sorry to hear about your experience. So a member of our *************************** can speak with you directly about this, please contact us at ************** or visit ************************************************* to send an email. We look forward to hearing from you.
Do not go to Jared, go to any place but them. My diamond engagement ring and wedding band is through them. After a few months of wearing the ring, I told them my diamond was loose, the big 2 carat diamond. They tightened the ring no problem, a month later my diamond fell out because it was loose once again, thankfully I found them diamond after searching my house for an hour. I brought it to them visibly upset as I was just In about this problem. The had zero documentation that they tightened the prongs.. concerning. about 2... read more
Business response:
<p>Thank you for taking time to submit a review of our company. We apologize for your dissatisfaction in this matter.</p> <p >We would not locate any calls from you to our Customer Connection Center. However, it would be listed under your husband's name if he was the purchaser.</p> <p >If you would like a member of our Customer Connection Center to speak with you directly about this, please contact us at ********** ****or visit ***********************************to send an email. </p>
My husband bought a $1300 necklace for me as a gift for our wedding. The clasp on it was so small and easily got stuck. Most recently, the clasp got stuck on the pendant and the clasp had to be broken to get unstuck. We took it to Kay’s for them to send in to be fixed. I asked for a different clasp because of the extremely poor design of the one that it came with. They said they’d have to call me back with an estimate, fine whatever. They call about a week later and want $46 to replace a clasp that I can buy myself for $3!!!... read more
Business response:
Thank you for submitting a review of our company. I'm sorry to hear about your experience. So a member of our Customer Connection Center can speak with you directly about this, please contact us at*************** or visit ********************************* to send an email.
Buyer Beware!!! Zales.com does not stand behind their product. I have taken my ring which my husband bought me for Christmas to the local Zales and sent off for repair. This has been the 5th time now just since December 2022 the stones have fallen out. Store clerk inspected the ring and told me to call corporate and request a store credit because this ring will continue to have this problem. When I called them they called the store where I have been taking it to and then got back on the phone to tell me I have been getting i... read more
Buyer Beware!!! Zales.com does not stand behind their product. I have taken my ring which my husband bought me for Christmas to the local Zales and sent off for repair. This has been the 5th time now just since December 2022 the stones have fallen out. Store clerk inspected the ring and told me to call corporate and request a store credit because this ring will continue to have this problem. When I called them they called the store where I have been taking it to and then got back on the phone to tell me I have been getting i... read more
Would just like to say the ********** **location needs better management. I was there a couple weeks ago on. Saturday, a busy day for me. I decided to trade in my necklace and the manager had no idea how to process one. After a very long wait my card wouldn't go through for whatever reason so I left, considerable upset because there was nothing wrong with my card or credit and I was there too long, again I had a very busy day. I called community and found out my card hadn't been activated which I still have no clue why becau... read more
Business response:
<p>Thank you for submitting a review of our company.I'm sorry to hear about your experience. We will pass this information on to the district manager responsible for the ********** store to address with the team members involved.</p><p>If you would like to speak to a member of our *************************** about this, please contact us at *************** or visit ********************************* to send an email.</p>
This is the worst business I have ever dealt with. These guys are horrible I regret the day I ever walked into your business. I will make sure I advice any person who even mentions this business. On 03/24/23 I went to Zales location in Gilbert Arizona to purchase diamond earings which costed $1,835.44 . While I was still in the store I saw some other diamond earings which I preferred, these other earing was cheaper so I took the cheaper one and Zales had to refund me $1,163.00 . I waited for this refund for 3 month and nothi... read more
Business response:
I'm sorry to hear about your experience. So a member of our *************************** can speak with you directly about this, please contact us at ************** or visit ************************************************* to send an email. We look forward to hearing from you.
This is the worst business I have ever dealt with. These guys are horrible I regret the day I ever walked into your business. I will make sure I advice any person who even mentions this business. On 03/24/23 I went to Zales location in Gilbert Arizona to purchase diamond earings which costed $1,835.44 . While I was still in the store I saw some other diamond earings which I preferred, these other earing was cheaper so I took the cheaper one and Zales had to refund me $1,163.00 . I waited for this refund for 3 month and nothi... read more
Business response:
I'm sorry to hear about your experience. So a member of our *************************** can speak with you directly about this, please contact us at ************** or visit ************************************************* to send an email. We look forward to hearing from you.
Frequently asked questions about Banter by Piercing Pagoda
How is Banter by Piercing Pagoda rated?
Banter by Piercing Pagoda has a 2.7 star rating with 237 reviews.
When is Banter by Piercing Pagoda open?
Banter by Piercing Pagoda is open now. It will close at 8:00 p.m.
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