Banter by Piercing Pagoda

Rachel d 

on BBB

4 years ago

WAS SOLD A FAKE PRODUCT! My "sterling silver" ring changed colour but People's would not even allow an exchange. AVOID THIS COMPANY at all costs. It's a shame that the company is named "peoples" when that's the last thing on their priority list. Four of my friends all planned to get engaged, and asked me how I liked my ring. I told them to never choose Peoples (this means the company will also be losing out on some amazing business). I've called the company a total of 6 times in the last four weeks, emailed head office, been... read more

Meagan T 

on BBB

4 years ago

They were great at first. I brought my Mom necklace bought by my daughter for my birthday in for a cleaning & a repair. I had accidently broke my chain. I went to pick it up, paid for a warranty so I can keep bring it in for a cleaning & repair. Later realizing my charm was put threaded through the wrong loop. Leaving my charm backwards or sideways. I brought it back, they had soldered everything, so would have to re-solder.. I brought it in again, they repaired it.. again realizing they solder job this time around was very ... read more

Renee W 

on BBB

4 years ago

I am writing to express that if I could give Kay Jewelers 0 stars, I would. My then fiancé purchased my engagement ring from the Kay Jewelers Outlet in ************* **, August 1, 2020 and the ring has either been resized or in repair more than it has been on my finger. As I am typing on March 10, 2021, I have not had my ring on my finger since January 12, 2021. The ring was deemed to be a best fit if it was resized from a 7 down to a 6. It was still too big, so a new ring was ordered in a size 7 and resized to a 5 1/2. Each... read more

AveryH 

on BBB

4 years ago

My ring has been in for repair 3 times in 6 months for missing stones. The customer service we have received from the lynnwood, WA location has never been a good experience. I have asked for the district manager’s email and was told they couldn’t give that out. I have called into corporate and got hung up on with the first agent helping. I called again and was told that they would reach out to the district manager and have her reach out to me in the next few days it has now been 3 weeks and still haven’t heard anything. 

Colleen L 

on BBB

4 years ago

If I could give them zero stars I would. Really, really bad customer service from their online chat, to the customer service to the store. Ordered a special bracelet online to pick up in the store and it said it was in stock! Wrong! When I tried to cancel I got the biggest run around! Buyer Beware! You are better off going to your local family jeweler! It's worth it! 

Cory M 

on BBB

4 years ago

By far the worst and most disrespectful experience I've ever had at a business I purchased an item. My fiance purchased a gold necklace for my mother on December 23rd, 2020 for Christmas and my mother accidentally broke her necklace at the beginning of February 2021. So I went to Kay Jewelers located at Bayshore Mall on February 10th, 2021 to see if the necklace could be fixed. I arrived and told the associate that I was looking to have the necklace fixed. Associated was provided my phone number and she stated there were a l... read more

Jessie X 

on BBB

4 years ago

They cancel orders with no reason given, once it is late on delivery you can be pretty sure they will cancel it no matter what the customer service tells you. 

Robin W 

on BBB

4 years ago

Smashed watch 5 months ago , constant lies told me now stating not repairable. Said will replace but still nothing. Never return calls. Always tell different lies. Terrible 

Paul H 

on BBB

4 years ago

If I could give 0 starts I would. I made an order for a necklace for my fiancé. It was due to the delivered by December 14th. After 3 conversations via phone and two via the online messaging app on the webpage over the course of a few days (all the way to the 18th of December), I was reassured the order would be shipped 'shortly'. On the 20th I got an email the the order could not be fulfilled due to inventory shortage. It is now December 23rd and I still have not gotten a refund, but I have got a 10% coupon good until Janua... read more