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Banter by Piercing Pagoda

2.7

About this business

Location details

495 Union St Suite 2218, Waterbury, CT, 06706, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 8:00 p.m.
Sun12:00 p.m. to 6:00 p.m.
2.7237 reviews
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LAURIE P's profile image
LAURIE P 
3 years ago

My husband and I have purchased many pieces of jewelry from **** over the past 30 years, this is where he purchased our wedding rings and then up graded them. He just passed away this March which was completely devastating to me and our family.I needed to have the annual inspection done on my bridal set in **** of this year. I took the set to **** and was advised I needed a few repairs. They advised it would take 2 weeks. I received a call just shy of the two weeks and was very excited thinking my rings were ready. I was the... read more

Shannon G's profile image
Shannon G 
3 years ago

Stoped in to ask the store manager, Bob, at the **********, Iowa store a question about a ring my husband gave me for Christmas a few years ago. The manger was very rude and inconsiderate of my feelings. He was aggressive with his words and unhelpful. After this experience, I will not shop there any longer which is disappointing since I own many pieces of jewelry from Kay’s. I would suggest to others to shop else where. 

Terri D.'s profile image
Terri D. 
3 years ago

If I could leave negative stars I would! Trusted this store and company with my most expensive and precious piece of jewelry to repair two prongs on a diamond. Was told could be up to two weeks, would probably be sooner. The email said it would be ready *** pick ** in over two weeks- which is TODAY. Called all day today as it was supposed to be ready. No answer, no professional voicemail, finally someone answered after 7 or more tries. They were going to find out why it wasnt there and call me back Had to call them back agai... read more

St G's profile image
St G 
3 years ago

If I could give 0 stars I would! I got married June 3, the next day 2 diamonds in my wedding band fell out. Sent it in for repairs and received 2 weeks later. 6 weeks after getting married or 4 weeks after receiving my ring back ANOTHER diamond falls out in the same ring! Sent it in again for repairs and received it after 2 weeks. I have been married for 2 months and have not had a wedding band for 1 month total. Absolutely ridiculous! ANDDDDD their reasoning is because they had to size my ring down. UMMMMM if there was a pr... read more

Juliann C's profile image
Juliann C 
3 years ago

I purchased a wedding ring a few years back that was sold to me at a .75 carat Diamond. I just recently had it appraised and its only .62. This cannot be legal or ethical. I paid a huge amount for something worth far less. I have another right that is supposed to be larger and now Im questioning that validity of what I was sold. I will never purchase from such a corrupt company again. 

Juliann C's profile image
Juliann C 
3 years ago

I purchased a wedding ring a few years back that was sold to me at a .75 carat Diamond. I just recently had it appraised and its only .62. This cannot be legal or ethical. I paid a huge amount for something worth far less. I have another right that is supposed to be larger and now Im questioning that validity of what I was sold. I will never purchase from such a corrupt company again. 

Victoria K.'s profile image
Victoria K. 
3 years ago

Why I have to give this disgusting business any stars is beyond my comprehension. The people who work at the ********location are dishonest, untrustworthy. On Saturday July 30,2022 my husband and I were @ the ******* store and while I was finishing up the transaction there, my husband went to the next building over, Jared Jewelry to have our rings cleaned. Then my husband is being told the ring needs to be looked at but the jeweler is not in until Monday. Monday comes no phone call, Tuesday they call my husband with an estim... read more

Donna D.'s profile image
Donna D. 
3 years ago

I bought a ankle bracelet at ***** Jewelry and the only thing I got out of it was a heartache I had to bring this ankle bracelet back four times just to get it fixed the last time it fell off my leg after they fixed it now I don't know where it's at here it is I'm out of money for the bracelet and out of the money for the warranty this is so crazy and I'm so angry about it 

Morgan P's profile image
Morgan P 
3 years ago

Zero stars if I could. We ordered a ring from http://zales.shopoutletssstore.com/It is very apparent now that this store is not associated with Zales and is posing as a distributor. We recieved the incorrect item and when we contacted them they said "it is a very good and nice item, please keep it because you don't want to pay to send it back to *****". First off shipping said it came from ******* (***) so they must have lied about that. Secondly they are insisting we keep the incorrect item, that in no way compares to what ... read more

Frequently asked questions about Banter by Piercing Pagoda

How is Banter by Piercing Pagoda rated?

Banter by Piercing Pagoda has a 2.7 star rating with 237 reviews. 

When is Banter by Piercing Pagoda open?

Banter by Piercing Pagoda is open now. It will close at 8:00 p.m. 

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