Banter by Piercing Pagoda

Jessy R 

on BBB

4 years ago

They will charge you $ for your online order and if they don’t have it in stock they’ll refund you in 14-30 days. My wife had the same issues as me and she got her $ back immediately same day, but somehow I have to wait 14-30 days. For a wedding that’s happening sooner than 30 days, they’re scam artists. 

Heather B 

on BBB

4 years ago

I ordered a ring and 3 weeks later, the store still had not called me so I called them. The ring was sold to someone else and they did not have any clue and no one had even checked my order until I called. Mind you I payed cash when I went in and ordered it. Then they would not even work with me to resolve the wedding issue they now created. 

Douglas S 

on BBB

4 years ago

It looks like , according to all these complaints I see on this site about the same thing...looks like this needs to be sent to the FBI or CIA (and I am the guy to do it, and I will...for all of you who have had the same issue) it may be an organized crime issue. As I read some of the reviews...its like I had already wrote my complaint! Same issues, ordered on the 21st....got expressed shipping.....now on the 29th I contacted Jared's site and I get this... well sir express shipping means, after we processed (At this point th... read more

Jacqueline D. 

on BBB

4 years ago

Hello my name Is ********** ****** on April 1st, 2021 I received a call from Kay Jewlery in Colonial Heights Virginia them telling me my ring I dropped off to get serviced is missing and has been missing for 9 days. After being told several stories I went up to the store and talked to the manager ****. He proceeded to talk in circles and tell me about 4 different stories. I was originally told that corp was aware of the situation and that the police was notified and a report was filed with ups. After following up with what t... read more

Tyler C. 

on BBB

4 years ago

I placed an order for a watch, they took my money and then canceled my order. I then called a rep (very nice woman named Mary) and we were on the phone for over an HOUR trying to figure out what was going on. She told me to place another order, so I didn't miss the sale (the only one available was over an hour away inside a store) and she would help me get it shipped to a closer store, so I did. She also gave me a number to reach out to her if there were any additional problems. THE NUMBER WAS FAKE AND THEY CHARGED ME TWICE ... read more

SOLINA H 

on BBB

4 years ago

Absolutely horrible customer service. I attempted to order a Pandora bracelet and charms online. I understand they were having a wonderful sale and items had the potential to go quickly, not a problem. However; I placed my order and not only did I receive an error that the items were not available, the double charged my card and then told me that it could take up to 10 days for the charges to fall off. The representative also told me that they were aware of the issue and they they were working on it. So I am just out of $200... read more

Dionne W. 

on BBB

4 years ago

Jared has repeatedly overcharged my credit card!! Order placed April 4, 2021 in the amount of $90.10 I Was NOT sent a confirmation number and there is no such order on my Jared account!! Its as if this is a "ghost order". Like it doesn't exist except my credit card was charged a total of THREE times for a grand total of $270.30! I would have canceled the order if the order had actually posted in my Jared account!! Oh and the merchandise I purchased is STILL sitting in my Jared account as if I never purchased it!!! **Update**... read more

Tiffany C 

on BBB

4 years ago

Absolutely horrible customer service. I sent my engamnet ring out from the Wilkes barre ,PA location to be repaied back in February 2021. I was told it would be back by March 13th. I called on the 14th to see where my ring was and I was told it had shipped back from the repair shop but there was no tracking number. When we asked if it got lost in transit what would be the next step as we couldnt track it. They told us they wouldn't do anything as it was not thier fault. I called again on the 19th to see if the ring was back ... read more

Jason L. 

on BBB

4 years ago

I purchased a very expensive engagement ring and had nothing but problems. I have sent this ring back 3 times within a year after purchasing it. The first time one of the diamonds fell out on the side. I got the ring back after a month waiting to get it repaired to find more diamonds loose. I sent it back to get the center stone tighten and waited almost 2 months to then receive the ring back with still the center stone loose. I currently have 3 diamonds loose without a resolution for a ring that clearly is defective. I am a... read more