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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Banfield Pet Hospital - Sacramento Crocker Village provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Overall I have been please with the Banfield in our town. They have given our dog great care. My only complaint is with their billing policy, not with our Banfield itself. My CC info was recently stolen and I got a new card. I forgot my monthly Wellness payment was on my old card and therefore it did not go through. However, a few weeks after the fact I got an email about the missed payment. I went online to change the card number and pay the **** and noticed an additional $20 charge. I called and was told that was an insuff... read more
They have no seTing for S Rec urring Debits SCAM "wellness $63.00 monthly
Business response:
We are unclear as to what this review means but we would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Ive had many pets in my life and since recently moving to **********, this has been by far the worst place Ive ever chosen to take an animal I love to. After countless amounts of procedures and visits, and an outrageous amount of money spent over months, there was never a problem found with my cat after bringing him in sick multiple times for the same issues. They would not refill medications for us and even claimed they didnt prescribe us medications that I had right in front of me from them. My cat passed away before turni... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I don't know what has happened to this place in the 3 years we were gone, but they are awful. The first time we brought our dog back for a checkup after we moved back to the area, ***** at the front desk failed to input our dogs records while having them for over two weeks. The check in tech didn't review the records either, nor did she go over with me that our dog would be receiving vaccines that she had just received weeks prior to us moving back. It was my fault for not verifying what they were going to do with my dog, bu... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Took my diabetic pom there 3 weeks ago she was weak and could not walk the vet told me her vitals were good! Three days later we had to put her down because her liver and kidneys had shut down! I wrote a bad review on their website and got emailed a message from the head of that hospital and she said we were told her sugar was 450 and that we declined any kind of help! That is a lie, that dog meant the world to me! These people are evil they will say anything to cover their ass??
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They refused me service and failed to contact me back via phone and email. Im not paying until my cat gets her fair services and receive a monthly discount for not giving my cat one of her shots when I took her to an appointment; Corporate told me this I didnt even know. But they wont help me.
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Horrible.... Don't go there. I'm new to the area and I had no vet... Took my dog to Banfield for her check up and shots. I got there at 11:30 am and was told to return in two hours. I got my dog back at 4:30. 5 Hours for a checkup and shots?????? I had written down my concerns on the forms I was asked to fill out. When I get there to pick her up and asked the doctor about my 2 concerns he hadn't even checked these things. So he did it when I was there. Again.... 5 hours for a check up and shots? I also signed up for the mont... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Let me start by saying that I am both a nurse and a type 1 diabetic - I understand the importance of quality care... but what Banfield is charging is absolute price gauging.How is it possible that I went in for my dog to receive fluids and anti-nausea medication, and upon recommendation from the vet, whom I trust with the care of my dog, I am paying $800 for bloodwork and x-rays - on top of paying $50 a month for a wellness plan.I called local vet clinics in the area to see just how taken advantage of I have been and this pr... read more
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My wife and I were attracted to Banfield by their Insurance program that seemed very reasonably priced for the extent of services provided. Unfortunately, our experiences with their treatment services for our 2 dogs, outside of the routine shots etc., have been abysmal. Two examples - Our hound cracked a lower legbone which, with much effort to get an appointment, the Banfield pet hospital in ******** ** splinted the leg. The splint was not padded, and the lower tip of the splint rubbed against his shin and by the next day c... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.7 star rating with 889 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 8:00 a.m.
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