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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Banfield Pet Hospital - Sacramento Crocker Village provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
There isn't a no star option, but if there was that would be my rating. My old and diabetic cat requires insulin. Every time, every single time, I have my pharmacy send a fax to Banfield to fill the prescription there is an issue. Banfield doesn't get the fax, a doctor hasn't had a chance to review the request, the request went to a different location. If my cat wasn't near the end of his life I'd cancel his wellness plan and take his care elsewhere. I shouldn't have to call Banfield to ride them about filling a prescription... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
As a business and puppy owner, I highly suggest that you find any other pet hospital to care for your pet(s). Kensington’s BF Pet Hospital suffers from poor management and lack of staff training; their primary goal is to get money out of your pocket, not to care for your pet. They will deceive and manipulate your appointment times in order to force you to pay out-of-pocket for services that should be covered by your pet plan. It is unfortunate to see people who completely lack any sense of respect for your time and any profe... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Oh I will be suing banfield I just got off the phone with cooperate who is absolutely no help. She told me I needed to email my complaint . They put me in collections for over $300 that I only found out about because I tried logging it out my online portal , to see if a location was available near me because they closed due to not having a vet. Havent been able to bring my dog to the vet since March . I never recieved ANY notice about anything yet they email me about coupons . But cant send me a **** or notify me that I even... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
setup an appointment 2 1/2 weeks ago for pup. took the day off no pay to go over and have him seen. because I did not call in they canceled his appointment and I lost a day of wages. I called at ***** for my appointment at **** AND THE TOLD ME HIS SPOT WAS FILLED!!no apology , no remorse, they told me its a business.....I told them if they would have said this when i booked the appointment i would have called earlier.now i have to find someone else and lose a 2nd DAY OF WAGES!!this place and their employees ARE HORRIBLE!!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I had to cancel my account they have it one file that I did and have been charging me now they messed my credit up
Business response:
We would like to learn more about your experience. Please reach out to our Wellness Plan Relations Team via email at *************************************************************************** at your convenience so we can try to address your concerns.
My dog renewed his year contract on April 3 2021. He was put down May 4 2021. In that time he had 2 visits, a comprehensive exam and the second to take blood to see what was wrong. Nothing else, no vaccines, nothing. They simply looked him over and took blood ONCE! I paid for the a total of 4 months, until August when I stopped the payments. My dog was dead and figured I had already paid for 3 more months AFTER he was dead. They have continually harassed me telling me I owe $584.00 for my 2 visits. The rep even told me that ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I've been paying my plan accordingly, I've been trying to get my dog vaccinated but I can't because they don't have vaccines or appointments, have been dealing with this for the last 6 months, I want to cancel the plan because they don't have the vaccines, so if I want to cancel I have to pay the complete year when is not my fault they don't have vaccines, appointments and my dog can't receive the propper service
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They did put my dog in heart arrhythmia. Now he is deceased. They will not let me cancel my plan. Why would you let a consumer pay for a dog that does not Exist
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Loved the technicians, they would greet my dog and pick up him and give him kisses. Everything was great. I was able to see VM and talk about my dogs health issues. 2. Was offered wellness plan cannot remember how much around $35.00 which I accepted. 3. Later, I upped (around $55.00) insurance offered by the *** 3. My Boston Terrier lost weight from 33 lbs. to 24 in a matter of one month. His immune system completely shut down. 4. Took to Banfield and was told by VM he was doing great even though his ribs and spine were alre... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.7 star rating with 889 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 8:00 a.m.
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