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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Banfield Pet Hospital - Sacramento Crocker Village provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I don't understand why I am paying monthly but still have to go to a separate vet if my dog gets sick because I can't get an appointment. I don't understand their terrible and rude customer services that threaten collections if you want to cancel the plan. I can't comprehend why they have such horrible business practices. The website works only half the time. I can never get an appointment. Everything costs extra even basic thing like nail clipping. They want me to pay everything out of pocket but to keep paying the monthly ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
BANFIELD is the worst. I used to go to BANFIELD Santa **** . They rotated stuff so much and the ones at the front at incompetent workers. They put you on hold for long periods of time. They wanted to short me on my dogs medication too. Their appointment system is completely broken. Avoid taking your pets here. I dont understand why this establishment is still allowed to operate
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My pet has been a patient there for 10 years and he recently began to form some type of growth on his face . I called to make an appointment with them to get this growth looked at and taken care of and they told me they had no appointments available til the end of November and to just keep him in a cone until then . I attempted other locations with the same result and was told if I wasnt good with that they could give me the number to cancel my wellness plan . I then called to cancel my wellness plan and was told that all th... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
THEY CONTINUED TO STEAL MY MONEY AFTER I CANCELED THE PLANS!!I have been fighting with Banfield vet Since 2019. My house was burglarized, leading to selling & being homeless in August 2019. I canceled my account with Banfield in November 2019, they called me to make appointments for my dogs in February 2020, & I told them I had canceled the plan in November 2019, because I am homeless & they would not allow my daughter to pick up/drop off or bring home meds, even though she was listed on the account, so I told them to cancel... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
At one time this was a great place. Appointments were easy to make when my pet did get sick which was very infrequent. I also have been paying for the Wellness plan for my 2 pets. The oldest pet since **** and the other pet since I got her 4 years ago. I was at Banfield Hospital on 9/21/21 for my pets comprehensive check up and the elder dog had a cough that required the Vet to put her on antibiotics. Now my elder pet I believe has a Urinary tract infection possibly due to the antibiotics and was unable to see a Vet today. W... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield urged us to get our dogs teeth cleaned even though they were not having a negative effect on her health. With much persuasion from them we went with it. Our dog was 100% normal and healthy when she went in. They overdosed her on anesthesia and she died 5 days later.,They are incompetent and negligent.,They should have had us take her to emergency as soon as they realized their s**** up. They said her temperature dropped during the surgery but then swept it under the rug like it was no big deal. Had they provided or ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield is just a scam. It's crazy how after paying $ ****** a month wellness plans for 14 years, my dog ??passes away and they want me to keep paying for his plan. When I took my dog ??for his check up on 10/08/21, the vet told me that they were going to make an appointment for me to euthanize my dog ??the next day at 4:00 p.m. or if I wanted to, it was best to take the dog to a hospital because they didn't have an ultrasound machine to diagnose his illness. I had my dog ??at the hospital and had the ultrasound done and my... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
What is the point of anyone paying for banfield insurance if pets are only getting vaccinated but your paying whats equal to an operation. Might as well pay $50 per vaccine at a local vet. Additionally theres NEVER any appointments available when I call you have to wait weeks or drive 40+ minutes to one that does have availability. I am trying to cancel my services after only having it for about 4 months for 2 pets. To cancel Im required to pay the remaining 12 months balance which together is equal to $1100+. They state its... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I hate this place I pay the monthly fee for two dogs and can't ever get a apartment. It takes 1-2 months to get seen. Then when I finally get seen it's total lip service that my dogs fine and if the problem doesn't get better come back in a month. My advice avoid this place at all cost they don't give a c*** about your pet or getting them better. All they want is to run expensive test on your animal that has nothing to to with why you've brought your pet in that day.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.7 star rating with 889 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 8:00 a.m.
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