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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My dog, as confirmed by another vet, has scabies. This scabies has been brought up multiple times across several months. Additionally, it has infected my whole family, this has heavily impacted mine and my familys health, and cost us many trips to the doctor. I personally am covered in scars, scabs, and redness. Asides from writing in the notes for the vet across multiple visits and bringing it up to the vet tech at the end of my visits, I have specifically been to the vet for this issue three times. Once at one location, an... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog died last night. She was 14 years old. Up until 15 minutes ago, I have been a happy Banfield wellness customer. They helped take care of her and make sure she lived a long healthy life. When I called Banfield with the news that my dog had passed away and that I would need to cancel the wellness plan, I was HORRIFIED to hear they were trying to charge me for the next seven months of wellness plans for my dog. I tried contact their chat support and when I expressed my concern of this disgusting corporate policy, the cha... read more
Business response:
We are sorry to read about your loss. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They killed my dog and they can't tell why she died
Business response:
We are sorry to read about your loss. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They killed my dog and they can't tell why she died
Business response:
We are sorry to read about your loss. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog was vomiting a lot of blood. I went to Banfield Hospital and they took my dog to the back room I had many questions after the tech said they found blood in the stool instead I go back and forth with questions because Dr does not see customers while I'm standing in the Lobby telling my business with other customers in the area. I had photos of the blood vomit but they asked me to email although I was standing in their presence at the Hospital. then the tech said the dr. does not communicate with customers only by phone... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog was vomiting a lot of blood. I went to Banfield Hospital and they took my dog to the back room I had many questions after the tech said they found blood in the stool instead I go back and forth with questions because Dr does not see customers while I'm standing in the Lobby telling my business with other customers in the area. I had photos of the blood vomit but they asked me to email although I was standing in their presence at the Hospital. then the tech said the dr. does not communicate with customers only by phone... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog was about 13 years old and had respiratory health conditions. I'd been going to Banfield for years and they couldn't figure out what was wrong with her. They sent me to Blue ***** for a specialist who would not allow me in with my dog and the best they could come up with was mild megaesophagus. I did everything suggested but nothing helped. I took her to AVC (************************ animal hospital in ***) they reviewed her information and did not agree with the diagnosis. To make things better, if you're not a vet y... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
******** service. Really expensive. The service compulsively asks you to stay with them annually. I hope to see them out of service soon.
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog was about 13 years old and had respiratory health conditions. I'd been going to Banfield for years and they couldn't figure out what was wrong with her. They sent me to Blue ***** for a specialist who would not allow me in with my dog and the best they could come up with was mild megaesophagus. I did everything suggested but nothing helped. I took her to AVC (************************ animal hospital in ***) they reviewed her information and did not agree with the diagnosis. To make things better, if you're not a vet y... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.8 star rating with 899 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 8:00 a.m.
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