Banfield Pet Hospital

Frank K 

on BBB

4 years ago

Banfield misdiagnosed my dog told me he was in perfect health 1 month ago and he died he was diabetic and the did not do his checks. The killed my son. 

Jennifer S 

on BBB

4 years ago

My cat went in for a routine eye exam like she has in the past. It was a drop off only option which I was anxious about but wanted to make sure she was looked at. When she was picked up over 8 hours later she couldn't stand, was cold and having difficulties breathing. We questioned Banfield about this and they shrugged it off stating it was probably her anxiety medication wearing off. By the time we got home she was even worse. We called Banfield and they said just to give her a few hours and she would get better. I decided ... read more

Robert M 

on BBB

4 years ago

I advise caution when considering Banfield's Optimum Wellness Plan. This plan runs for 12 months and is non-cancelable. We adopted a dog from the animal shelter in February and signed up for Banfield's plan. We were unable to overcome behavioral problems undisclosed at the time of adoption and had to return him to the shelter in early August. Turns out that we're on the hook for the remaining seven monthly fees. At the time we signed up, Banfield did not make it clear that the plan was non-cancelable. Our bad for not taking ... read more

Kathy B 

on BBB

4 years ago

Banfield at ******************************** Less than one star.Worse than a puppy mill. A factory for new dog owners.We were with **************** for 14 years. My furbaby was sick for three weeks. We were sent to the Emergency Vet she still did not get better. We were sent medicine, my dog did not get better. I begged to be seen. I was told they would see her in three weeks.I call another Vet(not Banfield) they told me to come in right away. she had a seizure while I was driving her. she later died.I loved my baby girl. I ... read more

Robi R 

on BBB

4 years ago

Prices are extremely inflated and they recommend services strictly with the intent on getting pet owners to spend more money. They also push their wellness plans that, if you have a relatively healthy dog, will cost you more money than needed. 

WM R 

on BBB

4 years ago

We have been taking our dogs to Banfield in South-Central New Jersey for many years now, and with the exception of questioning if our dogs need and are getting sick from the yearly Bordetella and Leptosporosis vaccines every year, and some other services that were over-priced, we have alway had a good experience. However, all those years of good were changed recently after we brought our dogs in for their annual dental treatments. For years now, when our dogs dentals have been done, the vet would always call us while our dog... read more

Carol B 

on BBB

4 years ago

My husband and I contracted COVID back in February 2021. We were unable to pay our monthly Monthly wellness plan for our puppy. When I received the collection notice in June 2021. I called Banfield front desk at the Smyrna location to resolve and they directed to me their 866 number. I called and chose the option for a call back. I never received the call back and ended paying cash for the Bordetella shot my puppy needed. Banfield's collection agency - ** ******, called me. ** ****** agent named 'Heather' used the most aggre... read more

MM 

on BBB

4 years ago

!DO NOT BRING YOUR PETS TO THIS OFFICE! I had the worse experience with the staff and management at this location. I've been a Banfield customer for almost a decade, have always paid both my annual wellness membership and services rendered in full and on time and have never had staff treat me in such an inappropriate manner. The office neglected to check me out and charge me on-site for the services rendered and when I advised them that I would come in first thing Monday morning to pay the balance in full they threatened to ... read more

l. c. 

on BBB

4 years ago

I took my 15 year old cat, who was not eating for days. They did an IV kept her all day making me miss work as I kept calling to see what was going on. I paid 585.00 and they left an IV in her arm and told me to come back in the morning. I was then changed another office visit 42.00 it was never explained that I would have to pay office visit nor does it say it the paper work especially after spending all the money less than 24 hours. Niskayuna New York Banfield Balltown rd are horrible. They have no compassion or explain fe... read more