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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Banfield Pet Hospital - Sacramento Crocker Village provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Do not purchase the wellness plan. If you cancel it any time you will have to pay the remaining balance for a whole year that you won’t even visit. I think it’s very uninformed at sign up and this needs to be fix.
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
These people are rip off, don’t fall for their wellness plan, I use them only one time and right now I had to pay $346 to cancel my plans they have no doctors their appointment is only drop off in three weeks.
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
Worst veterinary hospital to have ever existed. Only slightly above scientific testing of makeup on animals. Also, because they can't hold on to vets, expect long wait times, and a new vet most visits. And then there was the one time where they were shut down for a while because they had NO VETS! This company is awful and should be put out of its misery so it causes no other human (or pet) to suffer their existence.
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ###-###-#### or email ************************** at your convenience so we can try to address your concerns.
So Banfield wants us to pay 400 dollars additional after a misdignosis and multiple tests thousands of dollars, and pain our dog went through for 2 years to have him lose his life at 4.. ***** Banfield and if you know anyone else this happened to we are working a class action lawsuit.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
My wife and I called to close a wellness plan account in late 2020. Banfield did not fulfill our request and continued to charge us for a plan we did not use. After multiple attempts to cancel, we finally just changed our credit card number to escape them. After that they began harassing us via constant phone calls to pay a due balance we were never reaping the benefits of. Stay far away from this company and their offerings; find a local vet who needs your patronage more than this conglomerate who is too big and righteous t... read more
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
I do not recommend Banfield to anyone who cares for their pet. It is often busy and non caring, lately they have improved though. My dog was given twice the same shots because they confused his files for a former one he had. The additional file was made by their representative because they did not agree to have an additional payer, thereby creating two files and mixing them up. My poor pet was vaccinated several times by mistake. In the Yonkers location, the grooming site was also rude and had poor customer service. I do not... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ************************** at your convenience so we can try to address your concerns.
They charge you the full price of the contract after your pet dies... so tacky AND UPSETTING!!! I will be lowering the coverage for my other pet asap. In Los Angeles you have to wait weeks for an appointment, yet you are paying monthly for the insurance to ensure you can see a Vet. It is my fault for not reading the fine print, but people should know about their policy of charging for deceased pets.
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ###-###-#### or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
Hospital itself was always kind, responsive, and caring to my dog. That is the reason they get any stars. The cooperate structure and billing, however, were absolutely maddening and unprofessional. The credit card for my wellness plan expired, so payments were missed for 5 months. In the madness that is life I did not notice. Turns out they were using a 3 year old address, so I was never notified of the situation. After 4 months of missed payments, the plan is void and you are responsible for the entire year's worth of payme... read more
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ************************** at your convenience so we can try to address your concerns.
My 9-month old puppy cannot walk on her left leg after Banfield staff completed an Ovariohysterectomy surgery on May 1st 2021. This was done at the Vancouver Plaza Location. Brief Overview My 9 month old puppy was running about 3 miles each day before this surgery and had no prior issues with her leg. Banfield exams before surgery showed no signs of musculoskeletal issues or hip issues. After the surgery my puppy has never been able to sit correctly, avoids standing on her left leg and is visibly in pain. I called multiple t... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ###-###-#### or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.7 star rating with 888 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 8:00 a.m.
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