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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
First of all, I feel so sorry for ******* on the loss of her pet. How can any business charge for services when you cannot give any service anymore. It is like you keep paying insurance after you're dead. Absolutely ridiculous. They are all about making money instead of providing proper care/service for our pets. My experience was similar; they gave the rabies vaccine to my pet even when it was not due. They also charged me for the vaccination and when I asked about why it was not covered by my 'Optimum Wellness Plan (***)',... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My precious pup Died July 4 .. they refused to cancel my plan I have to pay for another 9 months $57 a month
Business response:
We are sorry to read about your loss. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
Horrible experience, never did blood work as I asked vet won't let you go in while examining pet. Was told to go see a surgeon and first question was how come no x-rays or blood work? Dog had infection that was not treated because banfield didn't do blood work
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Horrible experience, never did blood work as I asked vet won't let you go in while examining pet. Was told to go see a surgeon and first question was how come no x-rays or blood work? Dog had infection that was not treated because banfield didn't do blood work
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Major concern over inaccurate records on our pets regarding medication ordered through Banfield home delivery and insistence on unneeded tests required due to inaccurate records on medication. Today I called Banfield Hospital in *********** @ The Rim to order our pets flea, tick and heartworm medication. **** informed me that we couldnt order the prescription because we last visited in March and failed to order her medication and we could get it filled only after $55 heartworm test. I called my husband and he mentioned that ... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach us at **************************************** at your convenience so we can try to address your concerns.
Major concern over inaccurate records on our pets regarding medication ordered through Banfield home delivery and insistence on unneeded tests required due to inaccurate records on medication. Today I called Banfield Hospital in *********** @ The Rim to order our pets flea, tick and heartworm medication. **** informed me that we couldnt order the prescription because we last visited in March and failed to order her medication and we could get it filled only after $55 heartworm test. I called my husband and he mentioned that ... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach us at **************************************** at your convenience so we can try to address your concerns.
My dog died a few days after they renewed him for the next year. They absolutely refuse to stop charging. So, I am forced to pay for a pet that is dead. They are disgusting.
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog died a few days after they renewed him for the next year. They absolutely refuse to stop charging. So, I am forced to pay for a pet that is dead. They are disgusting.
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Have had recurrent issues with Banfield. Paid for the annual membership and even upgraded to include imaging after a visit where my puppy wouldnt bear weight on his leg. They said it was most likely just pretending for attention. Weeks later I took him for a haircut at PetSmart, staff there cut an eyelet of skin off his paw. They said that by policy they had a Banfield vet see him and my dog was ok. There was no record of that encounter and no one returned my calls. Switched locations. The first day we took him to the new on... read more
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.8 star rating with 899 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 6:00 p.m.
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