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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
HELLO I AM LOCATED IN GA ***** I HAVE BEEN TO 3 BANFIELDS WITHIN A YEAR SPAN*****OBVIOUSLY, BANFIELD DO NOT CARE ABOUT THE ANIMAL OR CUSTOMER REASONS: YOUR HIRING TECHNIQUES MUST BE ZERO***** EACH LOCATION HAD HORRIBLE CUSTOMER SERVICE*****. EMPLOYEES HAVE NO TRAINING OR JUST ARE VERY IGNORANT..NASTY AND SOME PREJUDICE STORE ******/ BAD CUSTOMER SVC / MISMANAGED OFFICE PIEDMONT/ BAD CUSTOMER SVC/ I TRIED ASKING THE ATTENDANT IF I COULD TELL HER WHAT I WANTED BUT THE FOLLOWING 15MINS SHE IGNORED MY REQUEST TO TALK AOBUT NOTHI... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My pet insurance welness plan with Banfield Hospital was renewed in April 2023. 3 months later my dog passed away, so I called them in order to cancel the insurance plan but they say that I will have to pay the entire membership fee for services that for obviuos reasons my pet is not going to use any more? Be careful people because they don't care about you or your pet, they are only interested in your wallet.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My pet insurance welness plan with Banfield Hospital was renewed in April 2023. 3 months later my dog passed away, so I called them in order to cancel the insurance plan but they say that I will have to pay the entire membership fee for services that for obviuos reasons my pet is not going to use any more? Be careful people because they don't care about you or your pet, they are only interested in your wallet.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I really dont know what can be done to undo the experience my dog and I have encountered recently at Banfield in **********, **. I have taken all my dogs there and I have referred family and friends to them. But now I understand why there are so many bad reviews about Banfield. My dog Summer went there this Friday for a routine dental cleaning. Summer is not just a dog, she is my child. All my dogs are my kids. I had no hesitations or fears when I took my healthy, happy baby Summer to the vet to get her teeth clean. She has ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I really dont know what can be done to undo the experience my dog and I have encountered recently at Banfield in **********, **. I have taken all my dogs there and I have referred family and friends to them. But now I understand why there are so many bad reviews about Banfield. My dog Summer went there this Friday for a routine dental cleaning. Summer is not just a dog, she is my child. All my dogs are my kids. I had no hesitations or fears when I took my healthy, happy baby Summer to the vet to get her teeth clean. She has ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Let me be the next of many on here to say, DISASTER. Stay away. We've been ripped off. Not only have we been charged several times, we can't get a test result back from them that's been pending for 3 weeks, and we can't get out of our OWP plan. What a disaster. Please save yourself and stay away. I would have saved a lot of heartache and pain if I had read previous reviews.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Let me be the next of many on here to say, DISASTER. Stay away. We've been ripped off. Not only have we been charged several times, we can't get a test result back from them that's been pending for 3 weeks, and we can't get out of our OWP plan. What a disaster. Please save yourself and stay away. I would have saved a lot of heartache and pain if I had read previous reviews.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My son was in the military and could not take his dog with him. I took his dog ***** to Banfield in ************, ** for a routine check-up and was offered the Optimum Wellness Plan because he was over 9 years old. I was told that the dog was ****** son's name so I said I was going to be the person responsible for his care and fees. So they said fine and I took over my son's plan. Now fast forward. ***** died in May, I called Banfield Hospital the day after he was euthanized at that hospital to cancel the coverage. Now I get... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My son was in the military and could not take his dog with him. I took his dog ***** to Banfield in ************, ** for a routine check-up and was offered the Optimum Wellness Plan because he was over 9 years old. I was told that the dog was ****** son's name so I said I was going to be the person responsible for his care and fees. So they said fine and I took over my son's plan. Now fast forward. ***** died in May, I called Banfield Hospital the day after he was euthanized at that hospital to cancel the coverage. Now I get... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.8 star rating with 899 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 6:00 p.m.
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