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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Banfield Pet Hospital - Sacramento Crocker Village provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
BEWARE OF BANFIELD! I have had wellness plans on three German Shepherds at our Banfield in North Florida for several years. Initially I was very pleased with the hospital and its staff. However, after taking 5-year old ******(white German Shepherd) in with a urinary problem that I thought was serious enough to use "drop-off" because they could not give me an urgent appointment, I have lost trust in Banfield. That day, May 11, 2021 ******was dropped off at Banfield at 9AM to be seen when they "could fit her in". I went home t... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
PUPPY WARNING: When coming to this vet with a newly acquired puppy, they will try to sell you on their puppy packages. They sound great, right? Vaccinations covered, neuter covered, microchip covered, even a wisdom panel! Emergency? Don't worry you get first priority. Upset puppy tummy? Not a problem you get 2 stoll samples a year free off charge. All for about $65/month, awesome!! WRONG. We were promised all of these things, only for: "Well actually our policies have since changed" (less than 2 months after us signing up) a... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
DO NOT EVER GO TO BANFIELD!! The contract does not end when your pet passes away. We will be paying over $500 this year for imaginary vet care for a dead dog. Please go ANYWHERE else.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We took our new puppy to this Banfield twice for full checkups, after 2 bad customer service visits we then took her down the street to Forest Creek Animal Hospital within a few weeks of the last Banfield visit. Forest Creek immediately detected a loud murmur and recommended she get an echocardiogram done rapidly, we got a second opinion and they also detected the loud murmur and said it was severe and had been there from birth. We had the echo done and they confirmed she had PDA, so we took her in for surgery within the nex... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
I took my elderly dog in for check ups and they signed me up for the wellness plan. This was during covid so I was given no documents to sign, just a digital pad with no papers to go with it. I assumed it would be a good deal. 1 month later and my 13 year old best friend is gone because of this place. They sold me a packet of lies stating he is in great health for his age. I bring him back because he was having trouble walking, they load him up on medicines he did not need and now he is gone. They knew he was sicker than the... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
We were abandoned by our. Eat at Banfield called for same day appointment unable to bet in. I therefore went to a very compassionate vet paid hundreds of dollars and had to put my dog to sleep. Worst day ever. Now Banfield is sending me to collections for not paying money fees. Are you kidding me I had paid for 14 years and you abandoned my dog on most needed day. I unfortunately had just signed up my other dog before this. I wouldn’t ever set foot in their facility again. Completely unethical to deny medical services.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
I would prefer giving this Pet Hospital a 0 review. I brought my Bichon to Banfield in Edison. My dog was in extensive pain and dragging his back legs. Dr. Gurkaranveer Singh told me my dog had arthritis and prescribed arthritis medication. My dog got progressive worse and showed not one sign of relief. After speaking to many local vets they said my dog did not have arthritis and to see a veterinary neurologist. I took my dog to Red Bank Vet Hospital and he was diagnosed with a degenerative disc disease and multiple minor / ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If there's a choice of no star at all, I'll choose that one instead of 1. I have horrible experience at the Banfield chain hospital: I enrolled their annual service plan which include the spay, I arranged a spay surgery for my dog at the beginning of May, Just one day before the surgery, the hospital called me and tell me they'll cancel the surgery because the doctor is leaving. It's inconvenience, but I got it, the doctor is leaving, what could I do. I was told the rest of the doctors in that hospital can't do the surgery f... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I wish I could leave negative stars because this place is horrible. I will never take my dog again and I wouldn't advise anyone to ever consider taking their pet here. They pressured me in to a rabies vaccine even though me and her regular vet already decided she was so old that she didn't need vaccines anymore. I just took her there for routine blood work so I could ensure her seizures weren't being caused by liver or kidney failure. Her blood results came back perfect but the vet told me that she tried to bite someone and ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.7 star rating with 888 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 8:00 a.m.
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